Rated 4 out of 5 by dccv1 Disappointing
The location on the beach and the view from the room were great. Food and service in the Tower lounge were excellent. However, the Tower Suites concierge was much more interested in the American corporate customers than an independent traveller. In general, my Platinum status was not very important and it proved difficult to get some help from staff. Staff at the front desk were actually rude at times.
March 24, 2012
Rated 5 out of 5 by YJMJ Wonderful staff Great Hotel
We stay at the Sheraton Tel Aviv quite often and are always catered to by a professional and friendly staff who go above and beyond to make us feel comfortable. Henri at the front desk is always available to address our requests, Mazal at the club makes the hotel feel like your home and Noam at the club lounge with his smile and positive attitude always makes us feel welcome. We have stayed at a few other hotels in Israel but at the Sheraton Tel Aviv we always feel at home amongst staff with a can-do attitude. Great experience! Thank you and we can’t wait for our next visit with you
September 2, 2014
Rated 5 out of 5 by eyaffe Rosh Hashanah has never been more inspiring!
This is my second year in a row that I have returned to enjoy the Jewish New Year at this hotel. It was a most inspiring prayer service and the blowing of the ram's horn could be heard loud and clear. The staff at the hotel are amazing from the front desk, the executive lounge, the dining room and the lobby lounge. All try very hard to satisfy your every whim. Would highly recommend this hotel as always.
September 29, 2014
Rated 2 out of 5 by vinzenz325 somewhat disappointing
I stay in this hotel on a regular basis 4-5 times a year. what I experienced is that service staff in the lounges is not on par with other Starwood hotels. I also experienced that staff does not care about "normal" guests - recently I forgot a piece of cloth and send an email only hours after checking out. It not only took them 8 days and 3 reminders to answer, obviously they did not find anything.
May 4, 2012
Rated 5 out of 5 by eyaffe Home away from home!
I stay at the Sheraton Tel Aviv Hotel each and everytime I visit Tel Aviv. I wouldn't consider staying anywhere else. Henri Levy at the front desk welcomes me like an old friend. Miki Erez and Marylin both made sure that my requests were taken care of on the spot. Michael from the 18th Floor, since there are two Michael's, has a HUGE smile when he sees me in the lounge and always asks me how I'm doing. Devorah is the person who creates the most beautiful flower arrangements for the hotel. She even made me a going away flower arrangement this time around and told me to give her a heads up when I return in September so she can have something for me in the room. What service!
June 8, 2014
Rated 5 out of 5 by Briangoestraveling A Great Property
I feel that this is one of the finest properties in the Starwood collection. The location, amenities and staff are fabulous. On a recent stay, I credit the quick acting staff with providing me with immediate emergency support after suffering a stroke in the middle of the night. Thank goodness I was at the Sheraton and had the support of "Loni" and others, to get me to the best hospital in the area. The lounge...the beach...etc. are fantastic...but when it comes to personal comfort and safety, this is the place to stay in Tel Aviv.
August 29, 2014
Rated 2 out of 5 by richard0022 great view but rooms are so small and old
not worth for the price you pay. this is only spg hotel with no recognition of platinum. good location and access to the beach. but the room is old and small. the concierge and reception was not very helpful.
platinum status does not mean anything in this property. no check out avail on executive fl. my experience was not good in general.
September 19, 2012
Rated 2 out of 5 by Conk Not impressed.
The images provided on the hotel website give the impression that the rooms are renovated and modern. This was not the case with my room that was old, outdated, and had rusty bathroom fixtures. Great location and views, but my standard (non-suite) room was lacking.
December 18, 2011