Rated 3.7 out of 5 by 18
Rated 2 out of 5 by Lande Old & Not Functioning or Five Star
Stayed 3 nights & tried to put AC on - It was unseasonably cold weather & Hotel Assistant Manager said they could not operate AC & Heat at same time so they chose HEAT !!
We (tried to) slept on top of sheets, with patio door open - inviting in NYC like traffic noise for 3 nights - each night being promised that there would be AC that night.
We were originally offered 3000 Starpoints for our inconvenience of no rest for 3 nights - It would have cost 36,000 points for this stay!!!
May 15, 2013
Rated 5 out of 5 by Traveler311 Most wonderful stay
We returned this year as a platinum member and were welcome with so much...from the private check in to the great 1 bedroom suite...to the wonderful welcome basket and treats...the staff was incredible. they were extremely friendly and helpful. Access to the VIP lounge made it even more special. I stayed before as a Gold member and received the same wonderful treatment. We love the location, the lobby and the view. Everything was more than great. Definitely going back. My friend used the spa and was delighted. We did not have time since we have family around and spent more time with them.
Great hotel with great hospitality. The breakfast buffet is also incredible.
May 2, 2013
Rated 5 out of 5 by beagle amazing
i am an spg platinum member. sheraton tel aviv is amazing. rooms were great. location is excellent. best staff ever. best sheraton that i have stayed in by far. best platinum recognition.
May 9, 2013
Rated 4 out of 5 by dccv1 Disappointing
The location on the beach and the view from the room were great. Food and service in the Tower lounge were excellent. However, the Tower Suites concierge was much more interested in the American corporate customers than an independent traveller. In general, my Platinum status was not very important and it proved difficult to get some help from staff. Staff at the front desk were actually rude at times.
March 24, 2012
Rated 5 out of 5 by NESS excellent location and very good services from the reception
thank you mr levy and all his staff at the reception lobby and also mrs mazal at the lounge
May 6, 2013
Rated 5 out of 5 by NESS mr
excellent serice du personnel
May 3, 2013
Rated 2 out of 5 by vinzenz325 somewhat disappointing
I stay in this hotel on a regular basis 4-5 times a year. what I experienced is that service staff in the lounges is not on par with other Starwood hotels. I also experienced that staff does not care about "normal" guests - recently I forgot a piece of cloth and send an email only hours after checking out. It not only took them 8 days and 3 reminders to answer, obviously they did not find anything.
May 4, 2012
Rated 2 out of 5 by Conk Not impressed.
The images provided on the hotel website give the impression that the rooms are renovated and modern. This was not the case with my room that was old, outdated, and had rusty bathroom fixtures. Great location and views, but my standard (non-suite) room was lacking.
December 18, 2011