Rated 5 out of 5 by Maponko highly recommended
I would like to say great thanks to Sheraton Prague and its staff for the great reception and the very tasty complimentary cake on arrival and champagne with strawberries on my birthday. What a fantastic surprise. You really made my stay very special and memorable. Great hotel and fantastic staff! I will definitely comeback and highly recommended.
July 19, 2016
Rated 5 out of 5 by Gerry0521 This hotel has great rooms
We had a great roomy junior suite. Very comfortable and the WiFi was excellent. In addition, the rooftop bar (High 8) has the most spectacular view of the Prague Castle!
July 5, 2016
Rated 4 out of 5 by Bauer4 A Family Stay
My wife and two small children spent a few days at this hotel. Overall, things were good, but if we weren't receiving the Platinum perks including the Club Lounge and free breakfast, I would consider it Average.
We did not receive a Platinum room upgrade, but the reception desk did acknowledge it and explain that it was because of no availability.
Our room was a good size junior suite, with enough room for a rollaway bed for our son. Wifi was decent but nothing great.
Breakfast was good and the snacks in the club lounge were decent. Good free drinks of beer, coffee, tea, and soft drinks. Also computers and printers in the lounge. The lounge is very small, but we never found to crowded or hard to find a table.
Lastly, the hotel location is not ideal, but again, not bad. About a 20-30 minute walk to the train station or toward the sites of old town.
Not a bad price and worth a stay of you are a loyal SPG member looking to bank more points.
June 20, 2016
Rated 5 out of 5 by JSkiLuv Beautifully renovated room, Basem in VIP Lounge lovely
We booked 2 rooms at the Sheraton using our points. Really appreciated the extra space for the rollaway in the larger suite. Bathroom beautifully renovated and huge - giant shower and bathtub. Very luxurious after all the walking you do in Prague. VIP Lounge nice for breakfast and evening drinks. Basem in the Lounge was very kind and thoughtful - a gem of a person. Breakfast was good - loved the home-made yogurt. Location near town hall, but nice and quiet. This is a much higher quality property than most Sheratons I have stayed at in the US. 7,000 points very good value.
May 3, 2016
Rated 5 out of 5 by Edmonton Excellent customer service
I made a reservation on current day by mistake. The hotel reservation agent LUCIE who helped me to solving the problem quickly to avoid to pay for penalty. I was pleased the hotel relented and understood customer needs. Excellent customer service. Thanks!
April 23, 2016
Rated 5 out of 5 by Raffster This hotel ticks all the boxes
Let's open with all the great things this hotel has and why SPG members should stay here.
1. I am platinum and received a great upgrade to a duplex suite. Space and luxury.
2. The executive lounge is small, but unique. Drinks start a little later, around 5.45pm, but the snacks during the day are first class and the hot selection is worthy of any dinner main course you would order at a restaurant.
3. Staff are outstanding. All are eager to please. It's not silver service quality but an enthusiastic determination to ensure guests are happy without exception . Led by the executive club host , Basam, we were blown away with how eager everyone was to ensure we were happy.
4. Location is great. 10 minutes walk, to the old city, 2 minutes walk to authentic Czech restaurants, and the River Vlatva on our door step. Just perfect.
5. Wifi internet is great. Never drops out and download speeds first class.
So what's not up to scratch. Probably a bigger gym.
It's not a St Regis but value for money, location and staff friendliness makes this Sheraton a great choice.
We will return.
April 12, 2016
Rated 5 out of 5 by Marmorfant16 Friendly staff and excellent location
Best ever FO-Staff, many thanks!
March 7, 2016
Rated 5 out of 5 by Nick291 Excellent staff!
I was a little sceptical at first to stay at Sheraton Prague due to my previous terrible experience that I had at this hotel but it's like everything changed!!! Staff (unlike durink my previous visit when I was told by the front desk that I could use the ounge only after 3 pm since it is a standard check0in time) is super welcoming, nice and try their best to be of any help. Overall a good hotel with good faciities. The only problem is that some of the rooms can be very noisy and especially due to the fact that the headboard of the bed is adjacent to the wall of the corridor. And another thing is that the club lounge is really tiny but that again staff makes a lot of difference!!!
February 23, 2016