Rated 1 out of 5 by June44 Some staff are very unsatisfactory
Some staff did not explain the details of our hotel package, and thus we should ask of details by ourselves. Also, another staff deny a favor of calling a restaurant in Wien because they only make a reservation of restaurants in Salzburg.
September 9, 2014
Rated 5 out of 5 by LeeUSA Overall
Truly five star. The staff greets you when you walk in the door and ready for whatever request you need. The location is close to your transportation you prefer. The room was comfortable and the beds were one of the best we have had in Europe or USA for that matter. The restaurant is very good and the lounge has an excellent choice of beverage.
September 5, 2014
Rated 5 out of 5 by Dunkin Exceptional
The staff was very attentive and helpful. This hotel is in such a great location in the city. The room was spacious and very well appointed. We used the club floor and enjoyed the food and balcony view. Thank you for a perfect stay!
August 23, 2014
Rated 4 out of 5 by HawaiiSamurai A Lounge with a 1 Million Euro View
I was in Salzburg for a short stay. And, I did not have time to stay at the other SPG properties outside of town. But, I have to say that I was pleasantly surprised with the quality of my stay. The SPG lounge was tremendous and the breakfast was of top quality. The room was a little worn but large and clean. The only downside was the late check-out, which I was denied for the first time in many years. If late check-out is important, as it typically is for me, I would therefore suggest staying at one of the other SPG properties around Salzburg since the staff relayed that this was a regular occurrence at the property. Otherwise, this is a very nice property and well worth consideration for your next stay in Salzburg.
August 12, 2014
Rated 5 out of 5 by vinat Salisburgo August 2014
Great quality and confort
August 20, 2014
Rated 5 out of 5 by Ayman Luxurious Hotel in wonderful city
Lobby: Cozy reception area, check in only in reception not executive lounge
Guest room: spacious with modern contemporary design (sky suite). Nice balcony area and view of the castle.
Bathroom: modern, and spacious. +small tv, bulgari
Executive lounge: good snacks, and wide variety of drinks
Room service: personalized and good service
Breakfast: very good variety and quality of food
Concierge: friendly and knowledgable
Location: Very good location close to park and nice 10 minute walk to main area of the old town
Facilities: haven't used..
August 29, 2012
Rated 5 out of 5 by Christo Sheraton at its best
Great location, excellent executive Club lounge, easy Parking and above all friendly and helpful staff. Have stayed at many Starwood Hotels and this is one of the best in the Sheraton group. Very good value, especially if you you are a Gold or Platinum member, or paying the extra for Club lounge facilities . Will be back !
August 11, 2014
Rated 1 out of 5 by DisappointingStay Platinum Member Disappointed
As a frequent traveler and SPG Platinum member, I was expecting superior service. However, upon arrival at check-in, the hotel staff that was rude, arrogant, and spoke to me condescendingly. There were mistakes made on my end in the book process and spoke with SPG to help with the issue. SPG said they will help, but the hotel denied their request to help a platinum member. Ridiculous! Terrible Experience.
October 9, 2012