Rated 4 out of 5 by DTravellerS Excellent stay
Stayed for 1 week for business and pleasure. Rooms were excellent and recently refurbished. Close proximity to airport and shopping malls which was a bonus.
Only downside of hotel is internet connections (LAN/Wifi) were terrible for a hotel which markets itself as business friendly.
Overall: Good experience and would recommend.
December 22, 2014
Rated 5 out of 5 by Arifouad Room service
The room service is amazing the staff are very lovely there is a guy named cozak he is very lovely u will like him ti service u all time really kind really amazing guy
Ur hotel is good ur staff is better
November 26, 2014
Rated 1 out of 5 by MAZETO ı was treated lıke a dog at receptıon
ı am an spg member for 10 years and for one decade I was never been so humılıated ın receptıon because I dıd not know I undergraded to Gold member because for 4 years I was Platınum.
So somebody at receptıon named Kazım started to make jokes ın Turkısh language and dıdı not ınformed me I could stay ın Club lounge for a fee.Thıs person prefered to humılıate me ınstead of gıvıng me the ınformatıon.I found out I could stay at Club loung for a fee ONLY by phone wıth guest relatıon. It ıs a shame to Sheraton and starwood to have emploees such lıke thıs one.
November 6, 2012
Rated 5 out of 5 by Jimtraveller One of the best Sheraton Hotels
We stayed at this hotel in July for two nights, prior to our AMA Waterways Black Sea Voyage River Cruise trip.
Get got upgraded to a wonderful ocean view executive suite, which had almost 360 degree views with the bedroom view being ocean, harbour and Istanbul cityscape.
The hotel is located right at the side of Black Sea, which gives a wonderful view of the harbour. It is 10 minutes away from Airport, so it is only about $15 cab ride from airport. And it is right across street from a large shopping mall which has a lot of shops and restaurants and a grocery store, super convenient!
The hotel club lounge is well appointed and well staffed. The breakfasts and evening snacks have been wonderful, abundant and with great local flavours.
The hotel ground is great for a stroll - it has it own tennis courts, large swimming pools with a lot of chairs and laying around areas, a few great restaurants, and a beautiful garden that is only accessible to hotel guests.
Check-in and out were speedy and flawless. Staff are well trained and courteous.
This Platinum member (life time Gold member) is very happy with the stay.
September 25, 2014
Rated 2 out of 5 by savagepearl Annoyed on the Bosphorous
This was the second Starwood property I stayed at during my visit in Istanbul. I booked it because of it's proximity to the airport. Upon arrival, I was met with a 30 minute line to check in, and no one staffing the Starwood Preferred check in. Rooms were not ready, and the staff was generally unhelpful. (I wondered if it was a language barrier, or skepticism of American girls -- but they were generally cold when I tried to be very warm.)
I also ordered room service, with the request that it was a birthday treat for my companion. But they ignored the special request -- I even wrote it in Turkish!
Beautiful room facing the Bosphorous. Close to the Airport. A pain when you want to reach the city, and cab drivers try to be tricky.
September 14, 2013
Rated 5 out of 5 by santri1969 Excellent Hotel close to Airport
Stayed a week here doing family touristy stuff in Istanbul - little worn out, but good service, SPG recognition. In hindsight we would have liked something closer to the city center.
November 18, 2014
Rated 5 out of 5 by Dormer Treated Like Royalty
From the moment we entered the hotel we were made to feel very special. All the staff went out of their way to make us feel welcome and to accommodate us. The room was beautiful and very spacious. We were given complimentary WIFI and an upgrade due to the fact that we were SPG members. The traditional Turkish restaurant was fantastic and the entertainment outstanding.
November 13, 2014
Rated 2 out of 5 by richard0022 staffs requires English training
no executive FL. it seems that house keeping is not controlling insect such as mosquitoes. had to wake up middle of the night asking for repellent. called GRO and nobody was avail to help. staff English should be improved. property was ok but little bit old inside. airport pick up request was transferred to other private agency and failed to show up at the airport. only good thing here is close to galleria mall with food court. house keeping and GRO should improve English and services.
September 19, 2012