Rated 5 out of 5 by apnlc100710 Dellon Institute visit
Excellent all the way around. Staff was exceptionally nice, & helpful, especially our shuttle drivers, James & Jason
July 24, 2015
Rated 4 out of 5 by tam22 great staff
I recently stayed at the sheraton for a family wedding. The staff was amazing especially our waiter at the wedding and the brunch the next day. Chris was funny ,respective and very helpful.
July 18, 2015
Rated 3 out of 5 by Sunny76 Dining
The rain had excellent staff Cherie and Mekita. Enjoy the Breakfast.
Shaquandra Cooper was empathetic when I explained to her concerning the disruption early in the AM. When I booked a additional night, I should have been informed that renovation would be taking place in the AM. I felt that your front staff on July 5 should have informed me concerning early morning renovations (noise and constant knocking at the door) was annoying.
July 7, 2015
Rated 2 out of 5 by Reviewoftheyear Needs renovation
The hotel staff was extremely helpful and friendly, however it does not make up for the fact that the rooms were simply too dated. I was on the club floor and specifically asked for a room that was renovated. When I walked in, I can immediately see the old furniture a with scratches, old TV and most importantly an average mattress. The people here are great, but I would only recommend this hotel to others if there are some serious renovation done.
July 3, 2015
Rated 4 out of 5 by lulu61 close to ammenities
Shenelle at the front desk was very helpful. All employees that we encountered couldn't have been nicer and thoughtful. We will definitely stay here again. The walk-over to the mall is a great and SAFE way to get to the restaurants and shopping.
June 22, 2015
Rated 4 out of 5 by AKC33 Usually a great hotel
I've stayed at this hotel several times. Front desk staff is extremely friendly, rooms are nice & clean, club lounge has a good breakfast.
This trip, I did have some issues. I could hear people talking in the hallways throughout the night. At 2:40am the room's alarm clock went off (I had not set it) & at 8:15am I had a call transferred to my room which wasn't for me (must have been others with the same last name). I did inform the front desk about these issues. They were very apologetic and offered to credit me points (I haven't yet received the credit though).
I would suggest they have housekeeping check alarm clocks and also ensure the phone operator is ensuring they are transferring calls correctly.
June 8, 2015
Rated 5 out of 5 by Tammy100 Hotel Experience
My husband and I stayed at this hotel twice because of medical reasons and it's proximity to my surgeons' facility. I can't tell you how helpful the staff responded to all our needs. The hotel was most comfortable and the town great! My thanks to the staff and management.
May 28, 2015
Rated 5 out of 5 by RC18 Quiet, clean, comfortable and in a perfect location
My room was clean, comfortable and quiet. I didn't have any problems at all.
I was able to walk to just about anything I needed to get to. Restaurants, shopping, and walking trails are all in walking distance. I really enjoyed my stay.
May 9, 2015