Rated 2 out of 5 by Angelo7 This hotel was a disappointment
I was very disappointed with the quality of the room. It did not meet up to the starwoods standards that I am use to. I asked for a non smoking room, the room had cigarette stains on the furniture the sitting chairs were very warn and not appearing very clean. I was truly disappointed, although the staff was very courteous. I will stay at starwoods facilities but I will not stay there again nor would I recommend the hotel to anyone It really needs a refurbishment done. Thank you
April 14, 2014
Rated 4 out of 5 by felpsy Hotel is inconsistent
The best of staff and the worst of staff.
June 28, 2014
Rated 2 out of 5 small rooms
This hotel is old and the rooms are small. The price is high and I believe the sales agent tricked me into reserving the most expensive rooms. After 3 days I left on my 8 day stay. No worry for you, a LaCrosse tournament sold the place out without me.
June 18, 2014
Rated 4 out of 5 by Alpha77 No surprises, all as it should be.
The staff, room was comfortable and although I did not eat at the restaurant I did try to get a coffee at an off-peak time and the staff was more than helpful. Was surprised as it is a low ticket item yet I received high ticket service. Every staff person I dealt with at the facility was pleasant and helpful. Only issue was water from 3rd floor pool somehow found its way through the lobby ceiling.
May 27, 2014
Rated 4 out of 5 by LM1967 Business stay
The hotel was nice, the room clean and comfortable. My waitress at Rain brought me the wrong sandwhich and insisted I had ordered it when I told her I'd ordered a club and not a chicken. I just said fine and left it alone as I was too tired to wait longer. The room was great but 429 is by the swinging doors and staff kept banging them open- It was loud enough it made m jump about 8 am a couple mornings. Not what you would expect for a King corner. Beyond that the property was nice and the staff was great.
August 30, 2013
Rated 1 out of 5 by CloudHunter1406 Terrible experience unapologetic staff
The staff at this hotel is underwhelming. I had an incident where the guest in the room next to mine screamed from 11PM to 3:30 AM. I complained to the night manager. She was unapologetic and responded that security had been called...nothing else. I was up all night, didn't sleep, and all the did to try and make it better was throw some points at me. This was a terrible experience and I will not stay at this hotel nor recommend it to anyone
May 6, 2014
Rated 4 out of 5 by Omar72 This is a good hotel however, needs maintenance
I have stayed at this hotel several times and enjoy it for a number of reasons. However, I am seeing lack of maintenance and customer care that concern me. Examples:
* Bedsheets were not ironed so when I turned down the covers, the sheets were not crisp white and somewhat wrinkled.
* The right door to the closet would not stay completely opened but would return to a half open position making it difficult to work around when hanging or removing my clothes.
* The wallpaper in the bathroom seemed worn, making it less attractive than intended.
These are small things and my overall stay was very good. I must mention that the Room Service was quite good when I arrived very tired. I do hope the hotel maintenance will attend to the presentation and maintenance of the room components. Thanks.
February 25, 2013
Rated 2 out of 5 by Mary323 double charged
I booked thru hotwire and I noticed on the bill they slid under my door that I was charged again I went down & made them aware of the mistake and they assured me this was taken care of and sure enough it was charged to my credit card. I have left a couple messages for the manager to return my call and nothing yet after being told I would receive a call by 8:45 it is now 9:45 and I have called 2 more times. I was also charged 9.00 for parking which seems crazy to me I am very unhappy with this hotel
November 20, 2012
Rated 5 out of 5 by BENJOHN3000 EXCELLENT LOCATION
Overall, this hotel has an excellent location and the guestrooms meet my expectations. On the other hand, this hotel needs extensive renovation from the "wear▬and▬tear" from the busy traffic of business and leisure travelers over the years.
In closing, my current age is 48.
June 12, 2014
Rated 3 out of 5 by Tom220 F & B service
Went to the contintal breakfsat on 12 floor! a note on table will return in 15 minutes. Was out of coffee, very little anything else to eat. Not a big issue but if your paying for extra service shouild be provided. The person was not back in 15. Saturday night, return from city to finish watching football game in lounge/restaurant. 10:00 pm bartender more ancious in closing up (no wedding in houseso we don't stay open) even though I thought you had a good number of guest sitting at bar.
November 25, 2013
Rated 3 out of 5 by ADresen Latest Stay
Overall it was a good experience and the staff tries hard. There are a couple things that would make this a Great stay instead of average. The internet speed on wireless is horrible...I gave up and went to my phone's hotspot, and the TV reception. The TV keeps pausing like its queing up....really annoying when watching your favorite show. Staff is great and beds are wonderful. If you want business guests, you must fix wireless. BTW - if you check Foursquare everyone talks about the bad internet.
May 16, 2013
Rated 4 out of 5 by NoNickname Making It Right
Sheraton really tried to make it right on my stay. Brian did a great job checking me in and running the club lounge when no one else did, even though it was not his area. In the morning, the lounge was quite, but good customer service with made to order omelette. At checkout I told the front desk about a car in the neighboring paring ramp that had been there for months, and th GM personally walked out with me to take a look, even though it was not Sheraton's parking ramp. Great customer service!
July 16, 2012
Rated 2 out of 5 by cliffhangar55 no internet "come on sheraton hotel"
nice hotel from the outside but that is far as it goes. could not even get a baggage cart for at leas fifteen minutes beds were lumpy for my taste's.
an no internet connection through out the two day stay unacceptable. when you are paying those prices an just for two days you would think you get a little bit more bang for your bucks. but of course that did not happen i'am sorry but I cannot recommend this hotel to anybody. get your act together Sheraton I will not be returning to this hotel.
August 5, 2013
Rated 2 out of 5 by Whatever13 Stay was just ok
The ice machine had been removed from our floor and the one on the floor above us was broken. The beverage machine was out of order on our floor. The cleaning staff did not replace our “one compliantly water” in our room after the first day and they failed to replace the Kleenex box that was empty or replenish the cream or sugar to go with the coffee in our room. The free water really bothers me since both bottles in the room have a large tag on them that look identical except for the very fine print at the bottom of the tag. On one is printed complementary and on the other is printed one dollar, I feel that was really cheap. No mini fridges in the rooms, from my experience most other hotels in that price range have one. On a positive note the location was great, and there was plenty of parking.
October 7, 2013
Rated 5 out of 5 by chappie06 Dr.
Thank you for the great service and accomodations
June 21, 2014
Rated 3 out of 5 by Julie7 Nice rooms. Service Needs improvement.
I have stayed here three times. The rooms are not great, but nice. A person can actually swim laps in the pool. However, the service at the front desk is is a little off. The staff seems to think that a sing-song "have a nice day" should suffice when an apology for the inconvenience is more in order. The service in the restaurant is inept. I ordered ice tea. About five minutes later, the waitress walked by and said, "Oh, I'll get your ice tea." I asked for a price for bagel only and she did not know, and left to find out. When I was finished, the waitress was nowhere so I went to the host's podium to pay my bill. Of course, someone had to go find the waitress. I noticed during the duration of my stay (2 nights), almost no one was in the restaurant at any time. I guess that's an indication to not bother.
November 24, 2013
Rated 1 out of 5 by Jen596804 Poor Experience
This is the second time I have stayed at your hotel and had a terrible time. From the old, dirty, and ripped furnishings to the noisy neighbors, late night knock on my door, and AC not working properly- it was a pretty awful experience. The only part that was good, was Alexandra at the front desk.
June 2, 2014
Rated 3 out of 5 by Diane62 Mrs
The gentleman who showed us to our rooms was delightful and could not do enough for us.
The hotel is beautiful inside. Unfortunately, the sink in our bathroom was cracked in two places, the socket in the bathroom had a broken piece stuck in it and finally out of three elevators only one was usable (due to my back injury I was unable to use the stairs and I waited 15 minutes for the elevator).
May 10, 2014
Rated 4 out of 5 by Pataka Room Service
When I placed my room service order, someone named Staci (Ann?) took my order. She was so friendly and pleasant on the phone in taking my order. I forgot to order dressing for my salad, but she called back immediately to find out what I wanted instead of just assuming I wanted bleu cheese because that is what accompanied the other part of my order. Dearon delivered my food order and he was very courteous and professional and wanted to make sure that my order was complete.
February 2, 2013
Rated 2 out of 5 by Energicmomof2 Very Disappointing
The location of this hotel is ideal, the staff was friendly BUT the hotel itself was very disappointing the toilet wasn't clean, the toilet paper on the roll was more than half gone the ice bucket had a chemical smell, out of the 3 elevator only one worked, when I checked in 2 was working and the second one broke while I was in it horrible experience. If I had to rate the staff I would give a 5 star and location 5 star but the but the hotel by itself 1 1/2 stars.
January 13, 2014
Rated 5 out of 5 by JJKo Excellence at its BEST
The Sheraton Baltimore North was instrumental in making our daughter's wedding day PERFECT. From the front desk, wedding planning staff, chef, wait staff, maître de, hotel manager, everyone involved were the utmost consummate professionals. All of our guests who stayed at the hotel were exceptionally pleased with the accommodations at the hotel – most comfortable beds and loved the pillows! Kudos to ALL and we much appreciated all of the exceptional service received.
December 31, 2012
Rated 2 out of 5 by Matt Not Worth Being a Gold Member Here
-Food waste on floor in elevators for several days
-12th Floor Club refrigerator was almost completely empty for the entire 3 days that I was there (never checked or stocked).
-Breakfast buffet was terrible. Staff seldom if ever waited on tables. Much of the food was not ready until 30 minutes after opening.
-Front desk staff very unprofessional in appearance compared to other Starwood.
-Overall way below par for Starwood.
-100% management/leadership problems.
February 18, 2013
Rated 3 out of 5 by pynkladi13 expected something more
The hotel is really nice on the outside but the elevators are old and rickety and slow. The icemachine was really loud, soda machine didn't work. Around 230am the vent in the bathroom started making a clicking loud noise, I called the front desk and was told that maintenance wouldnt be in until the morning and a note will be left for them to come to my room, the noise stopped abt 545 and maintenance NEVER showed up. The continental breakfast was horrible.
August 8, 2012
Rated 5 out of 5 by Hotelman18 A great Hotel
After a long journey..It was great to be received by a friendly staff at rception even though it was late...and the bar staff was excellant and food was exceptional even thogh it was a few minutes to closing of kitchen...we were well received..
Room was nice..good size and very clean ...
One of the best hotels I have been in recently...
Unfortunately I dont come this way often..but if I do I would certainly stay here and recommend it to anyone else..
August 28, 2012
Rated 2 out of 5 by Butterbean Overpriced
The best thing about this hotel is the location, right across the street from Towson Mall. This is pretty much the only reason to pay ridiculously high rate IN ADDITION to parking fees. There was free Wi-Fi; other than that, there isn't much special about this place, which should definiltely not be considered a "luxury" hotel. The standard rooms are pretty basic; for the same kind of money, you could stay at a place a little further away and have free parking, complimentary breakfast, complimentary toiletries (in addition to the boring shampoo and lotions provided here), and even bathrobes. The room itself was fairly cramped, and the hallways were dingy and clearly needed to be updated. If I am paying over $150/night for a hotel room, I expect much nicer accomodations. The next time I am in the area, I will probably stay elsewhere.
August 5, 2013
Rated 5 out of 5 by TarHeel05 Felt like home
Excellent front desk and service staff. All requests were quickly met. Received great advice about eating/touring the local area.
June 9, 2014
Rated 4 out of 5 by muggsmcgin Return visit
I have stayed here before so this is a return visit. The building is somewhat dated and I was happy to see the refresh in progress. It will make it that much better.
June 6, 2014
Rated 5 out of 5 by Jacey51 The staff went above and beyond
I cannot say enough things about the staff at the Baltimore Sheraton North. During the July power outage, my husband and I stayed there for several days, together with many stranded folk and BGE service crews. While they may have been overwhelmed, they never showed it. They were always courteous. The service never flagged. The rooms were clean and comfortable. The breakfast was always more than sufficient.
On our second day, I was rear-ended entering their parking structure. I was 5 months pregnant at the time. The staff really looked out for me. The manager made copies of our documents and wrote a letter to our insurance based on the conversation that he witnessed between me and the guy who rear-ended me. When they saw me later, after I'd come back from the hospital, they all inquired if I was ok. They really were superb in every way.
October 29, 2012
Rated 5 out of 5 by JordanB No heat great service
We stayed for three nights at Thanksgiving. There was no heat in our room. They needed to change rooms. No heat in the second room. Instead of getting angry we all laughed and the hotel bent over backwards to get it right. They upgraded us to a large room gifted us back 7000 point and all our cash for the stay. It was a terrific holiday and we will be back. Thank you Sheraton!!!! Oh, and enjoy the club room food and drink -- brilliant!!!
December 1, 2013
Rated 5 out of 5 by TrackThrowsCoach COMFORT AND CONVENIENCE
The location of this hotel was superb. We felt safe in the area and loved the free parking in the garage. Hotel is also attached to a wonderful mall with great eateries. Awesome fitness center. Only problem we had was breakfast was supposed to start at six and they were not close to being ready to open at 6:15. We had pre-payed but front desk staff politely refunded our money due to our schedule causing a conflict with the late opening.
July 31, 2012