Sheraton Baltimore North Hotel

  • 903 Dulaney Valley Road
  • Towson,
  • Maryland
  • 21204
  • United States
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Rated 3.7 out of 5 by 266 reviewers.
Rated 2 out of 5 by This hotel was a disappointment I was very disappointed with the quality of the room. It did not meet up to the starwoods standards that I am use to. I asked for a non smoking room, the room had cigarette stains on the furniture the sitting chairs were very warn and not appearing very clean. I was truly disappointed, although the staff was very courteous. I will stay at starwoods facilities but I will not stay there again nor would I recommend the hotel to anyone It really needs a refurbishment done. Thank you April 14, 2014
Rated 3 out of 5 by need renovation great location but hotel is beat. needs renovation asap April 16, 2014
Rated 4 out of 5 by Convient location Pool was not available for morning swim workout. Elevator we're not working. Next door people woke us up at 5:50 with loud talking non stop for hour. We were not told about the hospitality room at check in since we are gold members. Location was convenient for our Hopkins reunion April 14, 2014
Rated 2 out of 5 by Cold room This was my third stay in this Sheraton. When we got to our room, the room was cold. I put the heat up to 76 degrees, but it only blew cold air, I put the thermostat up to 85 and waited 40 minutes, the room was still cold. I called the front desk and they promptly sent someone up. He put the thermostat up to 89 degrees, no change. The front desk called back about 35 minutes later to see if the problem had been rectified, and when I said it had not, they promised to send someone again. I waited, wearing a coat for 2 hours, no one came back. The manager did discount the room, but it was not a pleasant stay. March 20, 2014
Rated 4 out of 5 by SETI2014 This hotel is located in close proximity to the mall, a few restaurants and a local college with walking trails. The front desk staff were friendly, helpful, and greeted customers with a smile. April 10, 2014
Rated 4 out of 5 by Customer Service I had two issues duirng my stay related to my door handle and room service that was resolved immediately by friendly and attentive staff. April 10, 2014
Rated 4 out of 5 by good location Access to a great shopping center via Skywalk, plus convenient to friends and family. April 10, 2014
Rated 4 out of 5 by Ineffable Staff While many establishments claim a friendly and engaged Staff, the folks at Sheraton actually deliver. Without exception everyone went out of their way to make sure things were going the right way. Ernie at the Front Desk is emblematic of this level of service when he resolved some check in problems (not Sheraton's fault) I had. I'm looking forward to my next stay. April 7, 2014
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