Rated 2 out of 5 by Sam2898 Location OK
We stayed at this location because it was convenient for where we needed to be. It was very noisy at night - possibly a wedding or convention? - but there were doors slamming all night, we heard TV blaring from next door, people talking in the hallways until 4:00 AM. Then during the day the housekeeping staff communicated by yelling to each other down the halls, even after being asked to please keep it down. In addition, the room needed to be upgraded - mattresses were soft and ripped at the seams, door to the bathroom was damaged and didn't shut properly. We also had two requests that were ignored: we asked for an extra chair (any chair, even a folding chair) and it never came nor did anyone call to say they just didn't have one. We also asked for a specific wake up call of two rings and then hang up, specifying no additional "courtesy" calls. The phone rang every five minutes for 45 minutes, even after we asked the front desk to stop calling us. There was clearly a miscommunication somewhere. Overall staff seemed cordial but not friendly or welcoming. We ended up cutting our stay short because we couldn't stay there another night. I mentioned these issues to the front desk when checking out and he was nice about listening to my concerns and offering a discount but there wasn't much else he could do at that point. It could be this is an isolated incident where we were just unlucky with the hotel room but we don't travel often enough to know if this is the norm. It's a busy location with easy access to the mall and convenient to stay at if you need that location.
April 17, 2016
Rated 5 out of 5 by Allergic The hotel pays attention to detail
I am allergic to feathers and always have to check the pillows upon checking in when ever we travel. I requested a feather free room and was so pleased that this was taken care of prior to my check in. So often I have to have my bed remade, but this was done in advance so sll I had to do was unpack and go about my way.
April 17, 2016
Rated 2 out of 5 by Tracy1969 Poor service at the bar
Let me start by saying the hotel was beautiful and very comfortable. My boyfriend was performing in one of the rooms the night we stayed. He wanted to grab a quick bite to eat before the show. We go to the bar thinking it as a better choice then going out. We sat down and had no contact from anyone behind the bar. They weren't that crowded to where they couldn't wait on us. We watched people come in and get service right away while we just sat there. Finally after about 20 minutes, I asked if we could get something to drink. The bar maid actually said she thought we had been waited on already. I asked why she would think that considering there's nothing on the counter in front of us. She gives us a menu and then it's another 15-20 minutes before we got to order our food. Again, I had to ask if we could order. The service was just terrible and I would recommend that you do not waste your time at that bar. Well unless you are a young guy cause they got a lot of attention.
February 8, 2016
Rated 5 out of 5 by Juanita60 Breakfast buffet during the Snow Blizzard
On Monday 01-25-16 we had breakfast in the hotel dining room before checking out from a 3 day stay, My Co-Workers and myself was greeted by Sherri,Frances and Albert that morning who was just wonderful. They made feel at home and the hospitality was real.What a way to start a morning "terrific". Thanks you made I'll day and we still talking about it.Thanks and keep up the good work!! Juanita and the ladies of T.A.S.C.O!!
January 27, 2016
Rated 5 out of 5 by Juanita60 This hotel has great features
I stayed at your hotel for blizzard 2016 and your staff was amazing to me from the front desk to your servers in the dining hall who served me and my co-workers breakfast the next morning.
I wants to give a special thank you to chef Albert, waitress Sherry, and Francis.
Id recommend this hotel to my family and friends hotel due their hospitality.
January 27, 2016
Rated 5 out of 5 by Juanita60 Complimentary Breakfast
During the Blizzard my job had to stay in your hotel for three day.I'll last day that morning we all had breakfast, Sherri,Frances and Albert on the omlets wow! They was awesome very pleasant they made us feel warm and welcome us in the dining room.The breakfast was delicious.Sherri was nice to us we enjoyed her company too.We all just wanted to say thank you so and keep up the good work! Juanita and the ladies from T.A.S.C.O.
January 27, 2016
Rated 5 out of 5 by tony1940 Great Staff
My recent overnight stay was our third such stay in over one year. The staff has always been kind and considerate of our needs. We particularly thank Drew, at the front desk, for going over the norm, to accommodate my family. We also appreciate the efforts of the current shuttle driver Brian and Jason who helped us previously. The staff, from cleaning personnel to the front desk, always was friendly and helpful. It's very much appreciated
January 20, 2016
Rated 5 out of 5 by RevJ Always great!
As always the staff and accommodations were outstanding. Problem one day with the elevators had to use the service elevator. Got off on wrong floor and kitchen staff personally took me to the lobby through the kitchen. I call this great personal service. Thanks Keith & Brian your staff is excellent
January 10, 2016