Rated 4.4 out of 5 by 192
Rated 2 out of 5 by Riki85 Service needs improvment
My husband & I came to celebrate our anniversary & his birthday & as a platinum member, I expected much more from the hotel. We arrived late morning & was told our room would be ready in one hour. Over two hours later, we still had no room & staff had not informed us why until we asked.
We had to call for housekeeping twice before our room was finally cleaned. Room service food is something to be desired as well.
Staff in the lounge & also Feast buffet were friendly. The pool & gym was average but the suites were quite spacious & nice. The area around the hotel was peaceful & a good escape from the hectic city.
Overall, staff in reception did not meet expectations with first impressions.
March 23, 2016
Rated 5 out of 5 by Rick7174 It‘s very good experience
During stay is my wife birthday. The hotel to send a birthday cake。
November 9, 2015
Rated 5 out of 5 by Lujh Wonderful place & Great service
greate experience in this hotel.
October 15, 2015
Rated 1 out of 5 by Alaii777 Not good for family
Don't allow to use AE credit card, noisy environments and rude services in 3rd floor Chinese restaurant.
June 27, 2015
Rated 5 out of 5 by yanchengchris The hotel has great facility and staff
All staffs are very professional and nice-manner to me. Especially reception and executive club staff。 The room service is also kind and patient to provide the help for me.
April 26, 2015
Rated 4 out of 5 by Papaye Nice hotel
very nice location
A little bit far from the city center and from the airport
Rooms are very big, very nice
April 5, 2015
Rated 4 out of 5 by flyingpanda Room is great but the light is too dim
I was checked in to a club room at 4th floor. The facilities were great but the light was so dim that I even could not read documents while sitting at the desk. Definitely not a suitable setting for business travelers.
There were only limited choices available at the club lounge for breakfast. Should go directly to the restaurant at the first floor.
March 15, 2015
Rated 5 out of 5 by ThePrincessANDThePea If you have to be in Hangzhou then this is the place to stay
This hotel made you feel like you were a world away from the smog and drizzle outside. My only complaint would be that the staff did not speak good english
December 12, 2014