Rated 3 out of 5 A step back
After being absent for a few months the return was disappointing. I have stayed in this hotel more than 50 times and things that had improved over the last few years seem to have regressed once again. Check-in was slow and tiresome, check-out even worse. If there is a dedicated check-in/check-out for SPG Gold members, there seems little point if in reality anyone is processed at this 'dedicated' desk.
Running machines in the gym did not work until a facility manager fixed them after 20 miniutes which then led to the cross training machines not working.
Bar unable to serve a drink at midnight because the 6 or 7 staff were 'too busy' tidying up from a function - regardless of being busy, I would expect guests are granted the courtesy of being able to access facilities which are advertised and I would expect the hotel should be grateful of the additional revenue.
Breakfast seems to have improved little, if at all, with several hot plates devoid of food at 9am and then replenished with undercooked sausages and overcooked bacon.
September 18, 2014
Rated 5 out of 5 by CarmenE great features, great location, fantastic staff
great features, great location, fantastic staff
August 25, 2014
Rated 5 out of 5 by DrJun Surprised! Everything was much better than our expectations
We didn't expect so much when we decided to stay in Sheraton Bratislava and expected it would be same like other standard Sheraton but we were so surprised!
Smiling kind and friendly staff (especially Lucia, she was always smiling and treated us like King and Queen), Room upgrade, Room status, Club Lounge, Breakfast. Everything was sooo well managed. It made our stay totally enjoyable.
If you will visit to Prague or Vienna, please consider to visit Bratislava too. Only staying in Sheraton Bratislava can be valuable as itself.
Maybe you would doubt "Really?" about my comments but you will be realized what I mean when you stay here.
April 24, 2014
Rated 4 out of 5 by Jimbosma Nice Hotel with one snag
Very nice hotel. I had the hotel pick me up at train station. Very comfortable car with water and newspaper for me. Friendly check in, Upon check my room was upgraded to a deluxe room. Room was big had a huge shared balcony. The fitness center was great and the pool was awesome, big and the water was like bath water so warm was very relaxing.
The Sheraton Link cafe this morning only had coffee or tea no food was ready. One small snag. Last night we got stuck in the elevator. No one responded to help us. We had to pull the doors open, Contacted Starwood Hotels, They contacted me and said hotel mangment would talk with me in the morning. Reason no one responded to our alarm was another elervator was stuck also so staff thought it was one elevator not both. My advise take the stairs. But it makes for a funny story to share with friends.
The location was good next to the mall and a short walk to old town.
March 7, 2013
Rated 4 out of 5 by bradly81 Overall, nice stay.
The reception female clerk at check-in was not friendly at all.
So the first impression was not that positive.
She desperately needs to be more disciplined about how to smile and take care of their valued guests.
I was upgraded to a suite and I really liked the room though.
It was a tidy and modern decorated junior suite with chocolate-soaked welcome fruits.
This hotel had the best room quality and facilities out of 4 Spg Europe hotels I stayed in this travel.
Free access to Club lounge was such a delight after brief tour of Bratislava.
Breakfast was good except for that this cook gave off reluctant gesture with making faces when I asked him for an omelet.
Those 2 ppl were only the minus for Sheraton Bratislava.
July 25, 2013
Rated 4 out of 5 by Ashraffa Excellent Service
Service with a smile. I would even call it "Golden Smile";
It is like walking in a happy place that takes away all anxiety and stress and obliges you to feel good.
All thanks to your staff, beginning with the Reception at check-in to the Chef at breakfast back to the concierge when you leave.
One observation that may be slightly negative is that our luggage was never taken to our rooms upon check-in nor were we asked as to whether we need it picked up upon departure. We had to go back to the car and bring it to our rooms ourselves when we arrived. On departure, we carried our luggage to the car, which was expensively, "Valet parked" by the way.
February 17, 2014
Rated 5 out of 5 by CitizenB Excellent in all aspects
I stayed 2 nights in this hotel. This was my second stay here. The hotel is just a few years old and looks and feels like brand new. Very polite and helpful staff, good location, next to Eurovea shopping mall, only few minutes to historic downtown. Upon arrival I was very warmly greeted and upgraded to an executive room on the club floor. The room was beautiful with fine amenities and great coffee. On the second day I attended a meeting at the conference rooms floor and everything was very professional.
I would be happy to stay here again and I can recommend this hotel without hesitation to anyone on a business trip or holiday.
March 27, 2014
Rated 4 out of 5 by Lipany Great hotel with surprisingly friendly and efficient staff.
Sheraton Bratislava is without doubts great choice for any traveller. Great location - large shopping complex right beside the hotel, river bank with a lot of bars and restaurants right behind the hotel and the historical centre of the city within 15 - 20 mins walking distance. The hotel is very clean, well maintained and most of all, every single person from the staff I met was helpful, friendly and efficient. The rooms are spacious, well designed and beds comfortable. There is really nothing I can comment in negative way. If I return to Bratislava, Sheraton will be my first choice.
July 29, 2014