Rated 3 out of 5 by BoshE dissapointg
The hotel itself is well designed and quality bed. The only issue i face, for the 3rd time the quality of the service in rooms as well as the reception. I have been to this place 6 times due to the close distance to the office. I already complained the second time when the room was not cleaned for the whole week i have been. The reception giving every time a different room type. This time i got a rather small room compared to previous times. The worse part of all was that the whole room was not cleaned and no bedsheets were changed the whole week i stayed. One day they just taken the towels without putting any and i had to call service while i was already in the shower to bring a towel as they were missing. The toilet, bath tub and the wash basin was not touched for the whole week and there was even hair of someone else staying for the whole week. In previous times I ignored some issues and only complained once when it was really not acceptable. This time it was reaching the limits. Please do not offer me any stat points or a room upgrade for next time etc, take better care of the service quality. You have IT systems , any new receptionist who can read should be able to see the history and complains. If you book a room type you dont have to change it every time. I didnt see any value of having a profile preference such as lower floor room because they just ignore that or not trained enough to read and understand that little detail.
July 11, 2015
Rated 5 out of 5 by Emilia Best hotel in Bratislava
There are too many positive highlights, to mention them all in this comment!
Spacious rooms, extraordinay breakfast, swimming pool with daylight... I enjoyed the stay (in total 3 weeks) even more, as there is an Opera house and a shopping mall within a 1-minute walk.
Plenty of restaurants around (including real Slovak food and beer) and a walking distance to the Old Town. The Danube river bank - perfect place for runners - just there!
June 27, 2015
Rated 5 out of 5 by Fauni Style and luxury in Bratislava
My safety box didn't work on arrival and it couldn't be repaired at once, but the personnel changed it in no time. I was impressed. Frankly I can't think of anything that wasn't good in this hotel. A special thank you to the personnel, whose friendliness and rapidity was exemplary.
June 10, 2015
Rated 5 out of 5 by Julius55 Excellent service
nice, new hotel, good location
June 8, 2015
Rated 5 out of 5 by tofubaby Home away from home
Sheraton has become a home away from home for almost a month. The staffs are very friendly and accomodating. Room service is good. Slept soundly every night I am in. Will keep the memory in my heart.
April 19, 2015
Rated 1 out of 5 by VMarincheshka Unpleasant Experience
Contrary to expectations, my experience in Sheraton Bratislava is really something that can draw me outside my comfort zone. Within only one week I faced several nuisances like:
- the safe box locked my stuff for all day till it got fixed;
- the connectivity to internet went wrong, so they gave me first 2 internet login vouchers for 24h. However, both of them expired in less than a day;
- the fitness is really small and not enough equipped. Moreover, the temperature inthere is 23*C because the air conditioning system is not working properly.
There was only ones when music was played.
Also it happened today that I asked twice that they bring water to the dispenser and it took more than 30 minutes until the bottle was changed.
- the most disturbing thing happened to me at breakfast when I scrunched a piece of porcelain which was found in the smoked salmon!!!
Hopefully, it is possible that my impression can change to positive during the remaining couple days and no further stress, efforts and actions will be performed.
March 2, 2015
Rated 5 out of 5 by elisha13 Relaxing,convenient,homie
Relaxing,convenient and always feel at home.
Even now that I am already home I miss my stay in the hotel. Thank you very much.
February 24, 2015
Rated 4 out of 5 by Mandy83 Noisy party
We have booked this hotel with my husband for Valentine's day however due to the party organized inside the hotel it was imposible to get a sleep until half past 4 in the morning, Although we have called the guest service, no action was taken. However the hotel is very nice and comfortable. It's a pity that such an event can disturb your stay.
February 17, 2015