Rated 3 out of 5 by gogosing Improvements needed
A front desk staff refused when I tried check-in around 1 PM. I just wanted system process and keep my luggage not wanted the room access. But staff said came back again 3 PM. She refuse again when I tried check-in again 3:30 PM. I had to go out before 4 PM and really wanted to take shower. So I requested "Suana access" but she refuse again because there were full. It was strange, she didn't check fitness desk during 30 min. I think she was lying.
Your staffs are really fantastic~!!
When is check-in time?
In this case you had to employed more during summer high season.
I think this uncomfortable experience is not my fault and also not staff's fault. It is manager's fault.
August 5, 2014
Rated 5 out of 5 by Mark1988 Clean, Modern and efficient
It really is a pleasure to stay at this hotel. I travel here on business on a regular basis and I know every time I stay here I will have a relaxed and enjoyable stay, facilities at the hotel are excellent and the staff are extremely responsive and attentive to my every need. Great location within Incheon. Hotel rooms are spacious and airy with great, modern day amenities.
August 19, 2014
Rated 5 out of 5 by Harryhong SPG members can enjoy friendly Club Lounge services and feel great comfortable things !!
This is my twenty-eighth stay at the Sheraton Incheon as SPG Platinum member and it's gotten better. The room is clean, spacious, and bed is comfortable.
I stayed on the Executive floor, The club lounge offers nice tasty treats and pretty good selection of wine during cocktail hours. The view is excellent. The club lounge had plenty of friendly staffs that help you feel comfortable. especillay thanks to Sena and Douglas. They were really great. Youguys can find them easily.
You have a choice to have your breakfast downstairs at feast for a full buffet or a light breakfast on the club lounge.
I also ate at Bene. This restaurant was fabulous. Overall, I had a very good experience at this hotel and, yes, I will definitely stay here again on my next business trip.
December 21, 2013
Rated 5 out of 5 by Harryhong This hotel meets and exceeds category 4 expectations!
I've recently started staying at the Sheraton Incheon, when I visit to Incheon. Since the Summer of 2013 I've logged in over 20 nights and I think this hotel is quickly becoming one of my favorites.
This hotel has some of the best staff and is an exemplary role model for any service company! but some staffs need to know and recognize frequent guest.
The location is great for me, the atmosphere is a generally sophisticated and trendy. all the staff are all very friendly and speak acceptable english.
Besides, the reservation associates are exceptionally friendly and have been always very nice to me!
especially thanks to Hong yookyung and Kim do Hyun. they are great !!
The prices are so-so, but you get what you pay for. This hotel meets and exceeds category 4 expectations!
Yes, I recommend this hotel.
February 2, 2014
Rated 5 out of 5 by Harryhong Over twenty stay, Great friendly staff and nice place ~!!
Over twenty stay, Great friendly staff and nice place ~!!
This is my twenty-third stay at the Incheon Sheraton and I’m always impressed by the alacrity of the staff. From the front desk, to the concierge, to the restaurants – the employees are friendly, attentive, and quick to please without being pretentious or insincere. I consider this Sheraton one of the best, if not the best all-around hotel I have ever stayed in. The surrounding area is great for a jog or just a stroll through one of the many local parks. The rooms are luxurious with high quality furnishings and modern design. The noise insulation between rooms is excellent as well and I've never had a problem getting a good rest here.
December 5, 2013
Rated 5 out of 5 by Cheady Excellent Standards Throughout the Hotel
Being Cabin Crew, you need a hotel that has comfortable rooms with blackout curtains and good ameities to ensure you have a good rest. This hotel must be one of the best I have stayed at. The staff were attentive and delivered on promises and the level of comfort was excellent.
August 11, 2014
Rated 4 out of 5 by Allen2519 Good hotel
Hotel is located about 20 min taxi ride from Incheon Airport, overall an excellent hotel if you have activities near/in Incheon. I had a small dispute on taxi fare (deluxe vs regular) getting one from the concierge but staff was able to assist after I called in; would've been great if they had reminded the drive from the start.
August 10, 2014
Rated 5 out of 5 by Yopalmal The staff at this hotel is outstanding
I spent all my mornings and evenings at the Club Lounge ( for breakfasts and evening meals), and the staff was the best I've experienced...anywhere.
Their English is impeccable, their demeanor is classic professional; they don't say a word without a sincere smile.
August 9, 2014