Rated 5 out of 5 by Ronnie0 A Great Place To Stay
The hotel is ideally located not just in close proximity to the airport, but also to local facilities such as dining out etc.. The check in process was very prompt and the staff member was very clear and precise in the explanation of my stay. Although the hotel may have been busy, there was never at any point a feeling of waiting for service. The room was very well equipped/furnished. The only minor issue, but I do stress it is minor, was that to reached desired water temperature in the shower was a little slow and required many temperature/mixer adjustments. That said, for all of the great things about this hotel, I feel a little petty mentioning that. One final thing which is great, is that Korean airlines provide a great coach service to the airport at 7,000 KRW which was 6 times cheaper than a taxi, and probably only 5 minutes longer in journey time. The buses/coaches are also very good.
July 21, 2014
Rated 3 out of 5 by Scott2402 Good service, lacks detail
First of all the hotel it self is lovely, very clean and modern and is kept well maintained. It has generous facilities although the pool is inside and which I suppose has both its pro and con sides. The staff are very helpful, concierge are always happy to help and will give you local knowledge to customise their help. My room was overlooking the park so the view was very nice.
Bed was comfy nothing more nothing less, very spacious and had all the amenities you'd expect for a good hotel. Bathroom was very nice with separate compartments for toilet and shower.
I only have one small thing and one a bit more important to negatively say about the hotel.
1. It seems the cleaning was rushed in the room as I found a empty Starbucks coffee mug in clear view under the chair as well as crumbs etc on the floor. Bed linen seemed to be stained as well from the washing machine as it looked like oil or burn marks.
The more important note I'd like to raise is if you have an allergy or a dietey requirement like I do (coeliac disease, very severe gluten intolerance) than I'd recommend to stay clear of the hotel unless your happy to bring your own food and don't speak Korean. I admit that I don't speak Korean. When I looked in the menu is states to talk with the server who will be happy to help with dietary requirements. The lady understood I had a gluten allergy but seems she nor the chef actually understood fully what it is. After saying I can't eat wheat, Rye or barley including soy sauce, we exchanged several phone calls so she could confirm with the chef. We found a dish that they thought was gluten free. So I was very happy. It turns out after almost finishing the food it was actually full of soy sauce and the vegetables were cooked in it. Sadly to say I'm now suffering the consequences today of a painful stomach. A bit of a let down for such a well known and high quality brand. The food was sent back of what was left and taken off the bill. I'd recommend for a knowledge on dietry requirements.
My reason only for not giving 5/5 as food is my main score for travel
July 22, 2014
Rated 5 out of 5 by KoreaRandy The best front desk and concierge staff in Korea
Frequent visits to Incheon for business. Everybody at the Sheraton knows me and I know them. When I come to Korea, I am 6000 miles from home ... until I walk through the Sheraton's revolving door. Then, I am home again. After 40 years as an airline crew member, thousands of hours of flight experience, countless hotels and millions of miles of travel, nothing has equaled my stay at your hotel. Period.
July 15, 2014
Rated 5 out of 5 by Harryhong SPG members can enjoy friendly Club Lounge services and feel great comfortable things !!
This is my twenty-eighth stay at the Sheraton Incheon as SPG Platinum member and it's gotten better. The room is clean, spacious, and bed is comfortable.
I stayed on the Executive floor, The club lounge offers nice tasty treats and pretty good selection of wine during cocktail hours. The view is excellent. The club lounge had plenty of friendly staffs that help you feel comfortable. especillay thanks to Sena and Douglas. They were really great. Youguys can find them easily.
You have a choice to have your breakfast downstairs at feast for a full buffet or a light breakfast on the club lounge.
I also ate at Bene. This restaurant was fabulous. Overall, I had a very good experience at this hotel and, yes, I will definitely stay here again on my next business trip.
December 21, 2013
Rated 5 out of 5 by Harryhong This hotel meets and exceeds category 4 expectations!
I've recently started staying at the Sheraton Incheon, when I visit to Incheon. Since the Summer of 2013 I've logged in over 20 nights and I think this hotel is quickly becoming one of my favorites.
This hotel has some of the best staff and is an exemplary role model for any service company! but some staffs need to know and recognize frequent guest.
The location is great for me, the atmosphere is a generally sophisticated and trendy. all the staff are all very friendly and speak acceptable english.
Besides, the reservation associates are exceptionally friendly and have been always very nice to me!
especially thanks to Hong yookyung and Kim do Hyun. they are great !!
The prices are so-so, but you get what you pay for. This hotel meets and exceeds category 4 expectations!
Yes, I recommend this hotel.
February 2, 2014
Rated 5 out of 5 by JIUKIM This hotel has great features
Very Good! Relaxation~!
•keep your review focused on the hotel
July 14, 2014
Rated 5 out of 5 by Harryhong Over twenty stay, Great friendly staff and nice place ~!!
Over twenty stay, Great friendly staff and nice place ~!!
This is my twenty-third stay at the Incheon Sheraton and I’m always impressed by the alacrity of the staff. From the front desk, to the concierge, to the restaurants – the employees are friendly, attentive, and quick to please without being pretentious or insincere. I consider this Sheraton one of the best, if not the best all-around hotel I have ever stayed in. The surrounding area is great for a jog or just a stroll through one of the many local parks. The rooms are luxurious with high quality furnishings and modern design. The noise insulation between rooms is excellent as well and I've never had a problem getting a good rest here.
December 5, 2013
Rated 4 out of 5 by lopin This hotel has great features
This hotel has great features
July 14, 2014