Rated 5 out of 5 by aweenz25 Lovely Hotel, Great Location!
The Sheraton Hongkou was a wonderful choice for my visit to Shanghai. Although it isn't right on the Bund, the Line 10 metro stop is only 20 feet away and will quickly and cheaply get you to key Shanghai sites such as the Bund. The staff all around was great, very helpful and friendly.
We were upgraded to a suite and enjoyed the spacious room, comfortable bed, sofa, and views (too bad we didn't get the Bund view). Had I known, I would have asked!
Staying here was a nice escape from the busy Shanghai streets.
October 29, 2011
Rated 1 out of 5 by Sadexperience Not quite there yet
After a few stays, I conclude this hotel is more of a local Chinese hotel than international. It does not provide any international newspapers at all despite many reminders. Not enough senior staff in the facilities, so guests are constantly struggling with kids. Don't even try to organise a conference here. The staff don't heat the swimming pool in winter unless requested by guests - very Chinese. Room cleanliness very inconsistent. Most important foreign guest rates much higher than for local Chinese.
March 16, 2012
Rated 5 out of 5 by Sadexperience The management really go out of their way!
As a newer hotel in Shnaghai, and now that there are so many Starwoood properties, this one seems to be working really hard to impress guests. The location is actually fantastic, if you know Shanghai well because it is on the Puxi side, but with a direct road and subway access to Pudong just one stop away. Also, it is in a "real Shanhgai" part of town, where by just walking out you get to see how ordinary Shanghainese live and work and still not be far away from the main touristy parts of the city. Great spread of food in both the lounge and the restaurants. Also, it has the most authentic collection of art pieces of any SPG property in China.
January 13, 2012
Rated 5 out of 5 by Gebe Exceptionally great hotel!
My wife and I stayed three nights at this hotel the last week in October. Because we are a platinum SPG member, we were upgraded to a super suite room with a breath-taking view. The food and the unlimited drinks in the club lounge, the services throughout the hotel, the personalized attention you get every where in the hotel, etc. put this hotel at the top of all the facilities we have stayed at on four continents. They have wowed us in every respect! Keep it up!!!!
November 4, 2012
Rated 4 out of 5 by Harvey87 Good range of facilities but service levels need to be improved
Very comfortable room with good choice of food outlets to choose from.
In the food outlets the service levels were mixed, I would have expected a higher quality of service in a five star hotel with more staff being able to communicate effectively in English. Many foreigners would stay at a Sheraton to have staff who can speak English.
August 18, 2014
Rated 2 out of 5 by WhyBother Attention to Details
Front desk staff lack attention to details especially for Asian guest.
August 21, 2014
Rated 4 out of 5 by BKim Great Hardware and good location
The room is great, comfy and easy. My wife and I just feel that the quality of the breakfast needs to be improved.
August 18, 2014
Rated 4 out of 5 by Martin30 Check-out
Check-out took annoyingly long. This was also the case for the person before me in the queue. This definitely needs improvement!
August 14, 2014
Rated 3 out of 5 by Puppet the experience
have stayed at the sheraton a few times and their service is world class. however the water gets cold very quickly.
also i had to change rooms as i was given a small room
August 11, 2014
Rated 4 out of 5 by Jhoon Hotel is convenient located near downtown
It is conveniently located beside metro station - Line 4 & 10. And travelling to/fro airport in taxi is also quite easy. And it is also few metro stop away to Bund & old Shanghai area
August 3, 2014
Rated 2 out of 5 by Angrybear Good facilities but poor service
This hotel is quite new, so the facilities are very good. Comfortable room and amazing swimming pool really impressed me.However, the service is far from satisfactory.
1. I checked in at about 10:00 pm when I was very very tired. But I don't know why it could take that much time to check in, more than 10 minutes!
2. As a platinum member, my room was not upgraded as well as my colleague's
3. It was terribly hard to take a taxi here. To make it worse, when I asked for help from the reception, the dear young lady told me they could not offer any help but suggest me ride the subway !
4. I wrote an email to the hotel to discuss the problems above, and nobody respond! I was totally ignored!
March 14, 2013
Rated 5 out of 5 by vincentg88 Nice and Cosy Hotel
Very nice hotel which has good location and very grandly decorated.
I stayed for 2 nights in July, very happy with their staff services and enjoy a lot on the club lounge.
Definitely recommend this hotel for business trip.
July 13, 2014
Rated 2 out of 5 by PrincessDV Not Sheraton quality
Comfortable bed and pillow
Good location - close to Metro station
Limo driver is polite and helpful with luggage, the ride is comfortable
Water in shower takes 15 minutes to heat up
Unsatisfactory customer service
No full length mirror in room
Hair dryer is dirty I needed to wrap a towel round the handle so avoid contact, heavy and cord too short to be practical
Taxi stand has no taxi waiting and concierge did not take the initiative to call taxis for guests in queue. Took us 35 minutes to get a cab out to lunch (being first in queue) with a few hiccups and heated discussion with the concierge
Overall clean premises and good location, yet management and staff training needs to hugely improve. I would not recommend this hotel before these improvements are made!
May 18, 2014
Rated 4 out of 5 by Darkness Too dark for 5 stars
The light in the room and the bathroom is not sufficient. Energy saving is one thing, keeping customers in the dark another one. Try shaving - and forget it. - The brightest light is for the bathtub. - Otherwise the rooms are excellent and it is a pleasure to be there.
June 26, 2014
Rated 3 out of 5 by henry3717 Bad attitude from front desk
Front desk staff was rude during payment procedure, without greeting, black dull face and rude wording.
Staff of Yue restaurant are super nice and caring. But air con is sufficient that I was nearly blank out when I had lunch, dinner time is in contrary no problem at all.
Yue restaurant branded as Cantonese restaurant but I found that their 'canton' wonton noodle is completely Shanghaiese fusion noodle. This needs to be improved.
May 30, 2014
Rated 5 out of 5 by jonathan20522 hotel
fantastic hotel and standards.
get a high floor
July 4, 2014
Rated 5 out of 5 by PaulNi Great and comfortable hotel to stay at
This hotel offers great facilities, e.g. swimming pool, and comfortable room features
July 2, 2014
Rated 2 out of 5 by RBYLTYC Unfairly charged internet and didn't back down
Nice hotel, good facilities, tasty breakfast. But when I used the internet, there was no notice that I would be charged (I wasn't charged during my previous stays) and as a Starwood Preferred Guest, I thought there would be no charges. When I found it on my bill, I protested the charge, management was entirely unsympathetic and refused an adjustment. Only 242 rmb total, but experience was very unpleasant.
May 19, 2014
Rated 3 out of 5 by Littlegiant Center of Shanghai
If you want to look for Sheraton in center of Shanghai, it will be good choice. It is the latest Sheraton in Shanghai. The hotel can reach Metro station in 2 minutes by walking and 2 stations to Shanghai Railway Station. It offers good location for public transportation. The hotel decoration also combine a lot of art and make you feel impressive. The club lounge offer delicious and good quality food and drink. If you like new Sheraton hotel, it will be the best choice in Shanghai.
September 20, 2012
Rated 2 out of 5 by Hola1971 Wrost Sheroton I stay
Sheraton Shanghai Hongkou Hotel give me the feeling that "they don't care about you".
Although I've stayed in this hotel times even in this year. I still need to wait on the front desk for a long time since they didn't keep a guest profile and I have to wait for a non-smoking room to be prepared.
I reserved a whole week in this hotel but got the smallest room ever in comparison of the previous stay of this year.
The only reason I stay here is they have a good swimming pool.
November 11, 2013
Rated 2 out of 5 by Enttaeuscht2012 The service is below standard
I stayed for 3 nights but the room was not cleaned at all: the bed was not made, bathrooms not cleaned, bins not emptied. The excuse given was that there was a "do not disturb" sign at the door, but this is not true as there was a note in the room stating that somebody was inside to make the room. I have left my phone charger in the room, but I was not informed. I have never had a bad service in my life. I came late at night only to sleep, so the room was relatively tidy.
December 8, 2012
Rated 3 out of 5 by ENAENA This Hotel Has Poor Staff Service
We Arrive May19, around 7pm. Upon arrival there is one bell man help us took out our luggage from car. luggage was just left in the drive way, and the bell man said his feet is nt feeling well, and left the luggage in drive way, and left without asking other bell man to assist us, since luggage is not much so we took our own luggage and enter the hotel, i notice there are two bellman standing by the door, instead to help us, they are just talking to each other. in the front desk, i went straight to the SPG line, the staff was still on the phone, so understandable he can not check us in, so i went to talk to the lady staff on the other counter, she does not has any guest at that time, i told her about the bellman is not attentive enough to assist us, she just stand there listening to me, so i told her why don't you go and tell them or remind them to assist our luggage, she answer, I'm still busy. anyway, the this hotel lack customer service.
May 21, 2014
Rated 3 out of 5 by RachelC Not friendly and welcoming
This hotel hired a bunch of locals working in the lobby. Most of them have sort of bad or weird attitude. Front desk staff never greeted me and never showed a smiling face. One of the bell boys gave me funny attitude as he had to move my luggage a couple of times. But he did greet a white couple with a smiling face in the elevator. I wonder if it’s my fault because I am not white? However, cleaning ladies were very helpful and room service was great. Since I am just a preferred guest, I didn't get free wifi in the room. I had to go to lobby to use wifi which was a pain.
The shower curtain in the room can be easily broken and some of the non-smoking rooms had cigarette smell. Although the room is spacious and well equipped, I am not sure if I wanted to return to this hotel in the future. I am scared of not being treated properly.
June 18, 2013
Rated 5 out of 5 by 0055 Great value for money
My company made the reservation for me. Not sure of the original price. By all standards it is the best value for money hotel I have stayed in Shanghai and Beijing. Not just about pricing but the servicing and hardware of the hotel in relative terms, and breakfast is great.
May 26, 2014
Rated 4 out of 5 by Felixwu Good facility, but service can be better
This is my fourth stay in this hotel and hardware is always satisfied but I think the service could be better:
1. As a Gold member, hotel offered me free wifi but i still saw the wifi fee on my bill. The lady in counter said she was not informed about this offer.
2. When I checked out, I told the counter my wife was still in the room. Even though she also turned on the "No disturb" light, she was still waked up by the hotel staff several times.
July 21, 2012
Rated 4 out of 5 by Kerry07 Spacious bathroom
The bathroom is spacious. Very good shower and bathtub facilities. However the bed room is smaller than other Sheraton hotels i've stayed with. TV is too close. With air-con in room one quilt is enough, either the light or heavy one (personally i prefer the light one).
May 19, 2014
Rated 5 out of 5 by redwineclub Good service sets this apart from other hotels
There are many hotels in shanghai, both new and old. What this hotel has done right is the high standard of service from its staff.
Special mention to front office managers Jessica and Raymond for their courtesy, friendliness and special touches like remembering guest names. The executive lounge manager Anne, always greet guests,, serving drinks/clearing plates even as a manager. Will definitely return again
March 28, 2012
Rated 5 out of 5 by Jase Excellent Shanghai Hotel
Upon arriving at the hotel, we were immediately greeted by people in the lobby. We've stayed here before and two members of the Club Lounge--Nitin and Paul--also remembered us by name and continued the conversations we had had during a previous stay, which made us feel like 'family'. The rooms have always been remarkably clean and inviting. The service and hospitality in the Club Lounge is second-to-none!
April 20, 2013
Rated 5 out of 5 by Zcip Beautiful New Hotel
This hotel is really great, the room was spacious and had great views. Overall, very satisfied with the hotel.
Location wise, its not in the heart of everything in fact it is in a fairly quiet area. You will need to catch a taxi everywhere, but since its shanghai taxis are fairly cheap.
Ate at all the restaurants. Food is just okay. That is probably the only con to the hotel. All else was great.
January 10, 2013
Rated 3 out of 5 by MSC08 Good hotel. Strategic Location.
I stayed at the hotel for 4 nights. My first day and night was a nightmare, I got a room where the air-cond didnt work, so I had to ask and move to other room. The 2nd day till the rest of my stay, the new room wasn't also goo enough, I couldn't use the bathub's hot water didn't work. Overall the hotel was good and new building and located close to the metro subway.
September 4, 2013