Rated 4 out of 5 by Martin30 Check-out
Check-out took annoyingly long. This was also the case for the person before me in the queue. This definitely needs improvement!
August 14, 2014
Rated 4 out of 5 by Jhoon Hotel is convenient located near downtown
It is conveniently located beside metro station - Line 4 & 10. And travelling to/fro airport in taxi is also quite easy. And it is also few metro stop away to Bund & old Shanghai area
August 3, 2014
Rated 5 out of 5 by Charlie11 One of the best in Shanghai
I have stayed in the hotel for more than 50 times. Platinum benefits have always been offered, and the staff usually greet me by name. Although the hotel is a bit far from the Bund, but the lounge still has a great view and a welcoming atmosphere. The location is pretty convenient, just a 15-min ride to the center of the city.
May 13, 2013
Rated 4 out of 5 by Darkness Too dark for 5 stars
The light in the room and the bathroom is not sufficient. Energy saving is one thing, keeping customers in the dark another one. Try shaving - and forget it. - The brightest light is for the bathtub. - Otherwise the rooms are excellent and it is a pleasure to be there.
June 26, 2014
Rated 5 out of 5 by vincentg88 Nice and Cosy Hotel
Very nice hotel which has good location and very grandly decorated.
I stayed for 2 nights in July, very happy with their staff services and enjoy a lot on the club lounge.
Definitely recommend this hotel for business trip.
July 13, 2014
Rated 5 out of 5 by 0055 Great value for money
My company made the reservation for me. Not sure of the original price. By all standards it is the best value for money hotel I have stayed in Shanghai and Beijing. Not just about pricing but the servicing and hardware of the hotel in relative terms, and breakfast is great.
May 26, 2014
Rated 4 out of 5 by Kerry07 Spacious bathroom
The bathroom is spacious. Very good shower and bathtub facilities. However the bed room is smaller than other Sheraton hotels i've stayed with. TV is too close. With air-con in room one quilt is enough, either the light or heavy one (personally i prefer the light one).
May 19, 2014
Rated 5 out of 5 by Umoto I feel at home
The reason we have been there often, cause both my kids and us feel at home there. The afternoon tea and happy hour are nice and the stuff there are kind to us. We even celebrate Chinese New Year this year there. They gave us a room with excellent view which we could see fireworks all night.
February 24, 2012
Rated 4 out of 5 by Wolong Lovely property
Arrived at the hotel at about 2:00am after a delayed flight to Pudong. The staff at reception checked me in quickly. At that time of the day you'll expect nothing less.
I had booked a club king room and when arrived was pleasantly pleased to find the room spacious and clean with tasteful decor.
I have since my stay dined both on the 2nd floor and in the Japanese restaurant located on level 37.
I must say the food on level 2 is quite ordinary but I guess that was the all day designated dining area. So I guess you could not expect too much. The staff were friendly and as always willing to accommodate every wish. Service excellent.
The food on level 37 in the Japanese restaurant was well presented with good produce. Service here I found was excellent also but much more appreciated with the added smile that came from staff.
Overall I think the Sheraton Hongkou has been a pleasant and satisfying visit. Definitely would recommend this property to friends and colleagues alike.
We'll done to the staff!
December 22, 2013
Rated 4 out of 5 by Nightshade Very good value for the price
Close proximity to the bund and the room has a great view. Loved the shower in my room. Was diappointed with the pool as it was crowded with families when i was there. Cannot be helped of course since it was the weekend. Breakfast quality and spread was average.
August 20, 2013
Rated 4 out of 5 by chooseanickname first impression
The hotel has all the amenities for business travel. Staff is friendly. Food is average. Gym needs upgrade. One of the staff do not that subway goes directly to airport.. has to be corrected.. interesting...
April 25, 2014
Rated 5 out of 5 by kkhoshi Simply perfect
Without stocking in any luxury formalities, the Hotel has presented a fully comfortable, luxurious and elegant service.
That is the service which the SPG member needs and trap your customers in your hotel chain.
March 27, 2014
Rated 5 out of 5 by PaulNi Great and comfortable hotel to stay at
This hotel offers great facilities, e.g. swimming pool, and comfortable room features
July 2, 2014
Rated 5 out of 5 by Pedro Excelent
In all possible ways this hotel has meet and exceeded my expectations, I have stayed many nights in other excellent Starwood hotels in Shanghai, but this will become my haven.
March 17, 2012
Rated 5 out of 5 by jonathan20522 hotel
fantastic hotel and standards.
get a high floor
July 4, 2014
Rated 3 out of 5 by Heuy98 need to reply about email
Some payment was charged without notice.
And I asked why it was charged by e-mail.
But I didnt receive any reply.
April 11, 2014
Rated 5 out of 5 by gabyurlaub Beauty
Great Hotel with great service i will be back next week!
October 27, 2011
Rated 5 out of 5 by VinceTWB Very pleasant stay
I had made the booking and was certainly looking forward to my stay. I had written to the hotel to request hoping to have a window view of the bund which i was told will be look into. This had certainly raised my expectation.
I arrived on 28 Dec and gosh ... the music at the lobby was really unpleasantly loud. I had some problems talking and hearing the front desk. (Please move the musicians to the back of the lobby lounge ...). I dont think you put them at the right place. Putting them in the middle of the whole hotel lobby doesnt seems right.
On check in, I was assigned room 1902. I was disappointed to not be given a bund view and i very much wanted to go down and request to change room. This is not the members level as well. It was a case of raised expectations and not having it.
I look at my room and realised that I had a good spacious room. One of the better and more impressive hotel rooms I have ever stay before. I was just thinking if they really change the room for me, I probably get a typical hotel room instead.
I had a wonderful stay at the hotel. All the hotel associates I met were pleasant. I had dinner at the Feast on New Year Eve and it was good.
I was quite relunctant to leave but I would be back.
Thank you Sheraton Hongkou. Well done.
January 10, 2014
Rated 3 out of 5 by Rachel21 Need improvement
I'm not sure whether it is because when I checked-in, it was a national holiday or it is the truth that the staff performs casually and impatiently to the guest, at any time.
When I checked in, the receptionist seemed to be agitated, rushing to finish the checking-in. It's ok, maybe she hoped to help me get the room ASPS, however, when I asked about the benefits I might enjoy, she just slapped a piece of paper on the desk, which honestly, a little bit shocked me. She also failed to recognize my SPG number, which let me down a little bit.(Part of my reason to choose the upgrade package was I would hope to have a better club recognition. Apparently, I was failed, and I was still treated as a normal member even though my room was on the executive floor. ) The club lounge was OK, in comparison with the FD, but the amount of the breakfast option was far less than the staff guaranteed me. My muesli was running out, and because the lounge was on the 37F,it seemed to be impossible to have it refilled. One outstanding point is the operator; the staff was kindly, efficient and patient, yet the HSKP A-yi was a little bit hash for the guest who could not operate the curtain in the bathroom. Overall, this stay was far less than my original expectation; I tried to find some merit, yet only to get more disappointment.
May 4, 2014
Rated 4 out of 5 by Dickie98 Weekend in Hongchaio
From the outside, the Sheraton Hongchiao looks fairly modern and sleek. In a decent location in Shanghai. At check-in, I was already upgraded to a suite, which was nice, as well as access to the lounge. My rate also included breakfast the next day.
The room is essentially two separate rooms with an adjoining door and one room converted to a sitting area with a desk and TV. There was already ice in the room and some candy for turndown. Lots of complementary bottles of water, which was nice. Unfortunately, the room itsself was a bit dated with two older bathrooms and minimal renovations but an old shower/tub combination.
The Lounge on the 27th floor is spacious and the snacks (starting at 5pm) were very good. The staff was fairly accomodating and seemed to have several regular guests that stay there very often, which is always a good sign.
The breakfast buffet was fairly standard. Nothing too impressive with the food and it was quite busy. Service level here is fairly similar to what you normally get in China, which is not terrific.
One item to note is that the internet here is very fast and I was able to stream TV shows via my VPN no problem, which sometimes can be an issue with hotels in China.
Overall, excellent business hotel with amenities and reasonable prices but the rooms need some updating.
September 25, 2012