Rated 3.9 out of 5 by 41
Rated 5 out of 5 by VinceTWB Very pleasant stay
I had made the booking and was certainly looking forward to my stay. I had written to the hotel to request hoping to have a window view of the bund which i was told will be look into. This had certainly raised my expectation.
I arrived on 28 Dec and gosh ... the music at the lobby was really unpleasantly loud. I had some problems talking and hearing the front desk. (Please move the musicians to the back of the lobby lounge ...). I dont think you put them at the right place. Putting them in the middle of the whole hotel lobby doesnt seems right.
On check in, I was assigned room 1902. I was disappointed to not be given a bund view and i very much wanted to go down and request to change room. This is not the members level as well. It was a case of raised expectations and not having it.
I look at my room and realised that I had a good spacious room. One of the better and more impressive hotel rooms I have ever stay before. I was just thinking if they really change the room for me, I probably get a typical hotel room instead.
I had a wonderful stay at the hotel. All the hotel associates I met were pleasant. I had dinner at the Feast on New Year Eve and it was good.
I was quite relunctant to leave but I would be back.
Thank you Sheraton Hongkou. Well done.
January 10, 2014
Rated 5 out of 5 by gabyurlaub Beauty
Great Hotel with great service i will be back next week!
October 27, 2011
Rated 4 out of 5 by Dickie98 Weekend in Hongchaio
From the outside, the Sheraton Hongchiao looks fairly modern and sleek. In a decent location in Shanghai. At check-in, I was already upgraded to a suite, which was nice, as well as access to the lounge. My rate also included breakfast the next day.
The room is essentially two separate rooms with an adjoining door and one room converted to a sitting area with a desk and TV. There was already ice in the room and some candy for turndown. Lots of complementary bottles of water, which was nice. Unfortunately, the room itsself was a bit dated with two older bathrooms and minimal renovations but an old shower/tub combination.
The Lounge on the 27th floor is spacious and the snacks (starting at 5pm) were very good. The staff was fairly accomodating and seemed to have several regular guests that stay there very often, which is always a good sign.
The breakfast buffet was fairly standard. Nothing too impressive with the food and it was quite busy. Service level here is fairly similar to what you normally get in China, which is not terrific.
One item to note is that the internet here is very fast and I was able to stream TV shows via my VPN no problem, which sometimes can be an issue with hotels in China.
Overall, excellent business hotel with amenities and reasonable prices but the rooms need some updating.
September 25, 2012