Rated 5 out of 5 by Charlie11 One of the best in Shanghai
I have stayed in the hotel for more than 50 times. Platinum benefits have always been offered, and the staff usually greet me by name. Although the hotel is a bit far from the Bund, but the lounge still has a great view and a welcoming atmosphere. The location is pretty convenient, just a 15-min ride to the center of the city.
May 13, 2013
Rated 4 out of 5 by Wolong Lovely property
Arrived at the hotel at about 2:00am after a delayed flight to Pudong. The staff at reception checked me in quickly. At that time of the day you'll expect nothing less.
I had booked a club king room and when arrived was pleasantly pleased to find the room spacious and clean with tasteful decor.
I have since my stay dined both on the 2nd floor and in the Japanese restaurant located on level 37.
I must say the food on level 2 is quite ordinary but I guess that was the all day designated dining area. So I guess you could not expect too much. The staff were friendly and as always willing to accommodate every wish. Service excellent.
The food on level 37 in the Japanese restaurant was well presented with good produce. Service here I found was excellent also but much more appreciated with the added smile that came from staff.
Overall I think the Sheraton Hongkou has been a pleasant and satisfying visit. Definitely would recommend this property to friends and colleagues alike.
We'll done to the staff!
December 22, 2013
Rated 5 out of 5 by Umoto I feel at home
The reason we have been there often, cause both my kids and us feel at home there. The afternoon tea and happy hour are nice and the stuff there are kind to us. We even celebrate Chinese New Year this year there. They gave us a room with excellent view which we could see fireworks all night.
February 24, 2012
Rated 4 out of 5 by Nightshade Very good value for the price
Close proximity to the bund and the room has a great view. Loved the shower in my room. Was diappointed with the pool as it was crowded with families when i was there. Cannot be helped of course since it was the weekend. Breakfast quality and spread was average.
August 20, 2013
Rated 5 out of 5 by Pedro Excelent
In all possible ways this hotel has meet and exceeded my expectations, I have stayed many nights in other excellent Starwood hotels in Shanghai, but this will become my haven.
March 17, 2012
Rated 5 out of 5 by VinceTWB Very pleasant stay
I had made the booking and was certainly looking forward to my stay. I had written to the hotel to request hoping to have a window view of the bund which i was told will be look into. This had certainly raised my expectation.
I arrived on 28 Dec and gosh ... the music at the lobby was really unpleasantly loud. I had some problems talking and hearing the front desk. (Please move the musicians to the back of the lobby lounge ...). I dont think you put them at the right place. Putting them in the middle of the whole hotel lobby doesnt seems right.
On check in, I was assigned room 1902. I was disappointed to not be given a bund view and i very much wanted to go down and request to change room. This is not the members level as well. It was a case of raised expectations and not having it.
I look at my room and realised that I had a good spacious room. One of the better and more impressive hotel rooms I have ever stay before. I was just thinking if they really change the room for me, I probably get a typical hotel room instead.
I had a wonderful stay at the hotel. All the hotel associates I met were pleasant. I had dinner at the Feast on New Year Eve and it was good.
I was quite relunctant to leave but I would be back.
Thank you Sheraton Hongkou. Well done.
January 10, 2014
Rated 5 out of 5 by gabyurlaub Beauty
Great Hotel with great service i will be back next week!
October 27, 2011
Rated 4 out of 5 by Dickie98 Weekend in Hongchaio
From the outside, the Sheraton Hongchiao looks fairly modern and sleek. In a decent location in Shanghai. At check-in, I was already upgraded to a suite, which was nice, as well as access to the lounge. My rate also included breakfast the next day.
The room is essentially two separate rooms with an adjoining door and one room converted to a sitting area with a desk and TV. There was already ice in the room and some candy for turndown. Lots of complementary bottles of water, which was nice. Unfortunately, the room itsself was a bit dated with two older bathrooms and minimal renovations but an old shower/tub combination.
The Lounge on the 27th floor is spacious and the snacks (starting at 5pm) were very good. The staff was fairly accomodating and seemed to have several regular guests that stay there very often, which is always a good sign.
The breakfast buffet was fairly standard. Nothing too impressive with the food and it was quite busy. Service level here is fairly similar to what you normally get in China, which is not terrific.
One item to note is that the internet here is very fast and I was able to stream TV shows via my VPN no problem, which sometimes can be an issue with hotels in China.
Overall, excellent business hotel with amenities and reasonable prices but the rooms need some updating.
September 25, 2012