Rated 3 out of 5 by Mike02 All the Hardware here is excellent
The room, bed and food were all excellent. Need more efforts tp level up services of the receptionists who did not respect SPG members and even no arrangement for my request on up grading the rooms for Gold member even though a lot of vacancies of the rooms on that date.
December 1, 2014
Rated 4 out of 5 by Almostloyalist Needs improvement
Staff attitude, especially at front desk and breakfast/dining area need improvement. Checking-in and checking-out are not pleasant. It takes too long. And front desk staff allows visitors to jump queue at all times, which is ridiculous and unfair to guests who are in queue.
November 21, 2014
Rated 2 out of 5 by Spb2nyc Great breakfast but...
It was my 101st night in SPG property this year. And it was awful. I woked up early by disgusting sigarettes smell. Somebody smoked in another room and air condition delivered his smell to me. I'm very dissatisfied by that.
One more thing needs to improve. Reception. Hotel was'n ready to my arrive and I spent a lot of time for check-in.
Breakfast was very impressive especially fish and shrimp omelet.
Now I choosing a hotel for stay group of 17 people (16 rooms) in Sh for 7 days. This hotel will not in my choice.
One tip for future guests. Hotel bit far from Bund - not good for walking. You can use taxi (it's cheap - around 6 USD for 15-minute drive) or direct metro line (3 stops).
September 16, 2013
Rated 1 out of 5 by valtroman Rather unsatisfied SPG experience
Not recommended. Staff are wonderful and wanted to help. Room is smelly (like urine and smoke) and not that clean. Waited for 2 hours in the lobby (with guests who smoke, ignoring the non-smoking signs) to receive my room - very unpleasant. Then took additional 20 minutes to reach my floor in the elevator.
Probably the better pricing (compare to downtown) attracts the local guests who are less sophisticated. I will spend more next time to stay in downtown Shanghai.
November 3, 2014
Rated 5 out of 5 by tokiogaijin Beautiful room, great service
Stayed here 3 times in October - as a Gold member I felt recognized as I was upgraded to a premium room each time and I was told of the benefits i receive at checkin.
Management were visable and went out of their way to make me have an enjoyable stay.
Concierge were great - very helpful and plenty of them around so you didn't have to wait to speak with one. One particular concierge man called me by my name each time he saw me.
Yue restaurant had a great deal - all you can eat dim sum. If the deal is still on I highly recommend it. A great opportunity to eat high quality dim sum at a high-class restaurant for a great price. And service at the restaurant was great.
October 9, 2012
Rated 3 out of 5 by Simon1802 Crowded hotel targetting seminars with new staff
Sheraton Hongkou is a hotel that focus on corporate training and seminar. With big crowds and high table turns at the 2nd floor café, their staff Front desk, Café and maintenance has taken a toll. Lifts are not working well, power points on the desk in the room not working and café table shaky!
Morning taking the lift down is painful as lift stops at almost every floor in a packed lift. Guests smoking on non smoking floor. Waitresses and front desk overworked to the extent that they can no longer smile. Breakfast and lunch varies very little in variety.
Training rooms breakout area with only standing space, tea breaks run out of hot water cannot make tea.
Ask for help on adjusting aircondition in seminar room, staff say she is new and just helping out by standing around !
October 22, 2014
Rated 5 out of 5 by DCDC27 Excellent Sheraton product
They really go out of their way to recognize SPG Gold member, and upgraded my room. Candy, the front desk person, was tremendously helpful and very friendly. All the staff are friendly and responsive. I especially have to give great reviews to the lobby lounge staff Cindy and Xena. Both of them really made me feel at home and relax, and provided a great atmosphere to relax in the lobby and enjoy a few drinks. The Chinese restaurant Yuen is excellent that I went back twice, although if there's any flaw it's the Japanese Restaurant. I had a dinner by myself for 1000 yuan and the food is very blend, and just not very good. The area is isolated but a short taxi ride will get you to the Bund and Pudong tourist area. I would highly recommend this hotel for anyone.
January 27, 2013
Rated 5 out of 5 by aweenz25 Lovely Hotel, Great Location!
The Sheraton Hongkou was a wonderful choice for my visit to Shanghai. Although it isn't right on the Bund, the Line 10 metro stop is only 20 feet away and will quickly and cheaply get you to key Shanghai sites such as the Bund. The staff all around was great, very helpful and friendly.
We were upgraded to a suite and enjoyed the spacious room, comfortable bed, sofa, and views (too bad we didn't get the Bund view). Had I known, I would have asked!
Staying here was a nice escape from the busy Shanghai streets.
October 29, 2011