Rated 4 out of 5 by lcpteck Nice hotel though not near the central
Stayed here on 2 separate occasions. Even though it wasn't near the central hotspots the nearby subway station was convenient enough to bring you around the city.
The lobby is pretty big with plenty of seating space and the Shine spa is located here as well. Was upgraded to a Junior Suite during my 2 stays and the room was equipped with a bigger bathroom.
Enjoyed the Club Lounge and the hospitality of the wonderful staff at the hotel.
April 17, 2015
Rated 5 out of 5 by Moaa1947 Very comfortable hotel
Attentive and competent staff to welcome you. The club lounge has a great view. Great hotel to unwind after a day of work.
April 5, 2015
Rated 1 out of 5 by SPGElite Rooms are set to nearly 80 degrees F. Impossible to sleep.
The in-room temperature is not set by your in-room thermostat. Instead, it is set by a main control in the machine room that they leave at 25 degrees celsius-- 77 degrees fahrenheit. This makes it impossible to sleep and the staff simply will not allow you to control your own room temperature. Unless you like feeling like you are about to suffocate, stay far away from this hotel. There is more fresh air on a subway. Sleeping is simply not an option.
March 16, 2015
Rated 4 out of 5 by MichaelW11 Great for business travel
When in Shanghai for business, I always stay at the Sheraton Hongkou. The staff is always friendly and helpful no matter what the request may be. Rooms are always in great condition when I arrive and throughout the stay.
My only displeasure, which is slight at that, is the breakfast buffet. It was not the quality of past visits on my last trip. The wait staff was few and far between, sometimes hard to get their attention to simply order a coffee or get dirty plates removed. The food was acceptable although I feel it was better in the past.
February 2, 2015
Rated 4 out of 5 by EricLiao New facility
It's newest facility among 3 sheraton at Shanghai. Lounge is quiet although sometimes you will hear some locals speak very loud. Room is modern. Only being upgraded to suite once. Easier access to Metro.
That will be great the staff at lounge be trained more polish and professional. Show member status recognition !!
December 20, 2014
Rated 3 out of 5 by Mike02 All the Hardware here is excellent
The room, bed and food were all excellent. Need more efforts tp level up services of the receptionists who did not respect SPG members and even no arrangement for my request on up grading the rooms for Gold member even though a lot of vacancies of the rooms on that date.
December 1, 2014
Rated 4 out of 5 by Almostloyalist Needs improvement
Staff attitude, especially at front desk and breakfast/dining area need improvement. Checking-in and checking-out are not pleasant. It takes too long. And front desk staff allows visitors to jump queue at all times, which is ridiculous and unfair to guests who are in queue.
November 21, 2014
Rated 1 out of 5 by valtroman Rather unsatisfied SPG experience
Not recommended. Staff are wonderful and wanted to help. Room is smelly (like urine and smoke) and not that clean. Waited for 2 hours in the lobby (with guests who smoke, ignoring the non-smoking signs) to receive my room - very unpleasant. Then took additional 20 minutes to reach my floor in the elevator.
Probably the better pricing (compare to downtown) attracts the local guests who are less sophisticated. I will spend more next time to stay in downtown Shanghai.
November 3, 2014