Rated 3.9 out of 5 by 46
Rated 4 out of 5 by Harvey87 Good range of facilities but service levels need to be improved
Very comfortable room with good choice of food outlets to choose from.
In the food outlets the service levels were mixed, I would have expected a higher quality of service in a five star hotel with more staff being able to communicate effectively in English. Many foreigners would stay at a Sheraton to have staff who can speak English.
August 18, 2014
Rated 4 out of 5 by BKim Great Hardware and good location
The room is great, comfy and easy. My wife and I just feel that the quality of the breakfast needs to be improved.
August 18, 2014
Rated 4 out of 5 by Martin30 Check-out
Check-out took annoyingly long. This was also the case for the person before me in the queue. This definitely needs improvement!
August 14, 2014
Rated 3 out of 5 by Puppet the experience
have stayed at the sheraton a few times and their service is world class. however the water gets cold very quickly.
also i had to change rooms as i was given a small room
August 11, 2014
Rated 4 out of 5 by Jhoon Hotel is convenient located near downtown
It is conveniently located beside metro station - Line 4 & 10. And travelling to/fro airport in taxi is also quite easy. And it is also few metro stop away to Bund & old Shanghai area
August 3, 2014
Rated 2 out of 5 by Spb2nyc Great breakfast but...
It was my 101st night in SPG property this year. And it was awful. I woked up early by disgusting sigarettes smell. Somebody smoked in another room and air condition delivered his smell to me. I'm very dissatisfied by that.
One more thing needs to improve. Reception. Hotel was'n ready to my arrive and I spent a lot of time for check-in.
Breakfast was very impressive especially fish and shrimp omelet.
Now I choosing a hotel for stay group of 17 people (16 rooms) in Sh for 7 days. This hotel will not in my choice.
One tip for future guests. Hotel bit far from Bund - not good for walking. You can use taxi (it's cheap - around 6 USD for 15-minute drive) or direct metro line (3 stops).
September 16, 2013
Rated 5 out of 5 by tokiogaijin Beautiful room, great service
Stayed here 3 times in October - as a Gold member I felt recognized as I was upgraded to a premium room each time and I was told of the benefits i receive at checkin.
Management were visable and went out of their way to make me have an enjoyable stay.
Concierge were great - very helpful and plenty of them around so you didn't have to wait to speak with one. One particular concierge man called me by my name each time he saw me.
Yue restaurant had a great deal - all you can eat dim sum. If the deal is still on I highly recommend it. A great opportunity to eat high quality dim sum at a high-class restaurant for a great price. And service at the restaurant was great.
October 9, 2012
Rated 5 out of 5 by vincentg88 Nice and Cosy Hotel
Very nice hotel which has good location and very grandly decorated.
I stayed for 2 nights in July, very happy with their staff services and enjoy a lot on the club lounge.
Definitely recommend this hotel for business trip.
July 13, 2014