Rated 5 out of 5 by louis convience
the hotel is very convient to anywhere you need to go in the city
February 16, 2013
Rated 5 out of 5 by Dolly18 Exceptional staff!
This hotel has exceptional staff~~especially the front desk!!!
February 27, 2013
Rated 4 out of 5 by metong Been staying in this hotel from time to time and always enjoti ng it
Nice hotel. complaints and query were being attended at once
July 30, 2013
Rated 3 out of 5 by schuyler23 Noisy
Ask for a room on the back side. Don't eat dinner in the bar.
November 10, 2012
Rated 5 out of 5 by Dolly18 This is a great get-a-way!
Excellent service provided by front desk and support staff!
November 30, 2012
Rated 5 out of 5 by Tizza Great Customer Service
Enjoyed my stay at this hotel. Very friendly staff.
September 29, 2013
Rated 5 out of 5 by BobW Great Stay
The room was perfect. Roomy, comfortable and very clean!
May 6, 2013
Rated 4 out of 5 by Vic75 The hotel is quiet and roomy
Convenient Location, great rate for the class of hotel.
January 29, 2013
Rated 4 out of 5 by Christmas12 Very Accomodating
Great price! Not the greatest area for walking around
December 30, 2012
Rated 4 out of 5 by Alex58 Hotel was very clean
Grat service, very clean room, good matress
October 18, 2013
Rated 3 out of 5 by MD4466 the Hotel could have been better
I was disappointed in location and quality of rooms
February 3, 2013
Rated 4 out of 5 by kat49 Great Value!
Nice hotel, very clean room, friendly staff!
January 18, 2013
Rated 3 out of 5 by Reere I enjoyed the fitness area
Outside some setbacks, nice place to stay.
August 8, 2012
Rated 4 out of 5 by Austin45 Clean and reasonably priced
nice location and very good accomodations
January 18, 2013
Rated 5 out of 5 by olol Superb Service
Nice and helpful staff. Thanks very much.
February 2, 2013
Rated 5 out of 5 by Dolly18 Relaxation!
This hotel is a great get-a-way to relax!
January 11, 2013
Rated 2 out of 5 by Despotter Noisy air conditioning
Air conditioning in room too noisy.
September 18, 2013
Rated 4 out of 5 by Texas31 Great!
I enjoyed our stay! Job well done!
August 19, 2013
Rated 5 out of 5 by Hatasisay Sheraton Brooks Hollow
this hotel has Wonderful amenities.
July 2, 2013
Rated 4 out of 5 by Viki22 Returant
Resturant staff was very good.
January 20, 2013
Rated 5 out of 5 by Fab5 Great stay!
Amazing hotel and staff!!
August 13, 2012
Rated 4 out of 5 by ShoshaMan Loyal Customer
I came upon this hotel about 18 months ago and now try to use it for every visit I have to Houston which is about two times per month. Prior to staying at Brookhollow I rarely used Starwood Hotels but now try to book them wherever possible.
The local road construction is a pain but I have figured out the best routes and can get around easily. The hotel is centrally located to the various areas that I need to be for my work. It could use a few more amenties but as I learn Houston I am finding it to be not all that bad and in close proximity to key areas.
I appreciate the facilities (work out room especially but the treadmills are getting a bit worn) and try to stay on the club floor or access to the lounge when possible.
Rooms are clean and comfortable. Staff is always friendly and attentive. As a previous reviewer mentioned, I would like to have an upgrade once in a while without paying the extra fee (as a show for my loyalty to Starwood).
My one complaint is that even though I have requested electronic statements to be e-Mailed to me I never receive them and always have to call accounting. Lately I have reverted to requesting paper statements at checkout. And the SPG website is down more than it is up. That is not Brookhollows responsibility but I just thought that I would mention it.
Overall though a consistently good experience.
August 17, 2012