Rated 4 out of 5 by AHawk Nice Stay!
This was a very nice hotel. Great staff especially at the front desk!
August 26, 2013
Rated 5 out of 5 by Producer This hotel is very comfortable and cozy
The staff was very friendly, and the beds are extremely comfortable.
March 6, 2013
Rated 5 out of 5 by kelwes5 friendly staff and atmosphere
The hotel staff went out of their way to make my stay comfortable.
April 25, 2013
Rated 5 out of 5 by louis convience
the hotel is very convient to anywhere you need to go in the city
February 16, 2013
Rated 5 out of 5 by Dolly18 Exceptional staff!
This hotel has exceptional staff~~especially the front desk!!!
February 27, 2013
Rated 2 out of 5 by Mark0263 Deteriorating service
Treated with lack of respect by desk supervisor at check in.
October 16, 2013
Rated 3 out of 5 by schuyler23 Noisy
Ask for a room on the back side. Don't eat dinner in the bar.
November 10, 2012
Rated 4 out of 5 by metong Been staying in this hotel from time to time and always enjoti ng it
Nice hotel. complaints and query were being attended at once
July 30, 2013
Rated 4 out of 5 by satisfied47 thumbs up
the bed was extremely comfortable
February 12, 2014
Rated 5 out of 5 by Dolly18 This is a great get-a-way!
Excellent service provided by front desk and support staff!
November 30, 2012
Rated 5 out of 5 by BobW Great Stay
The room was perfect. Roomy, comfortable and very clean!
May 6, 2013
Rated 4 out of 5 by Vic75 The hotel is quiet and roomy
Convenient Location, great rate for the class of hotel.
January 29, 2013
Rated 4 out of 5 by Christmas12 Very Accomodating
Great price! Not the greatest area for walking around
December 30, 2012
Rated 5 out of 5 by Tizza Great Customer Service
Enjoyed my stay at this hotel. Very friendly staff.
September 29, 2013
Rated 3 out of 5 by MD4466 the Hotel could have been better
I was disappointed in location and quality of rooms
February 3, 2013
Rated 4 out of 5 by Alex58 Hotel was very clean
Grat service, very clean room, good matress
October 18, 2013
Rated 4 out of 5 by kat49 Great Value!
Nice hotel, very clean room, friendly staff!
January 18, 2013
Rated 3 out of 5 by Reere I enjoyed the fitness area
Outside some setbacks, nice place to stay.
August 8, 2012
Rated 5 out of 5 by Dolly18 Relaxation!
This hotel is a great get-a-way to relax!
January 11, 2013
Rated 4 out of 5 by Austin45 Clean and reasonably priced
nice location and very good accomodations
January 18, 2013
Rated 5 out of 5 by olol Superb Service
Nice and helpful staff. Thanks very much.
February 2, 2013
Rated 2 out of 5 by Despotter Noisy air conditioning
Air conditioning in room too noisy.
September 18, 2013
Rated 5 out of 5 by Hatasisay Sheraton Brooks Hollow
this hotel has Wonderful amenities.
July 2, 2013
Rated 4 out of 5 by Texas31 Great!
I enjoyed our stay! Job well done!
August 19, 2013
Rated 4 out of 5 by Viki22 Returant
Resturant staff was very good.
January 20, 2013
Rated 5 out of 5 by Fab5 Great stay!
Amazing hotel and staff!!
August 13, 2012
Rated 4 out of 5 by ShoshaMan Loyal Customer
I came upon this hotel about 18 months ago and now try to use it for every visit I have to Houston which is about two times per month. Prior to staying at Brookhollow I rarely used Starwood Hotels but now try to book them wherever possible.
The local road construction is a pain but I have figured out the best routes and can get around easily. The hotel is centrally located to the various areas that I need to be for my work. It could use a few more amenties but as I learn Houston I am finding it to be not all that bad and in close proximity to key areas.
I appreciate the facilities (work out room especially but the treadmills are getting a bit worn) and try to stay on the club floor or access to the lounge when possible.
Rooms are clean and comfortable. Staff is always friendly and attentive. As a previous reviewer mentioned, I would like to have an upgrade once in a while without paying the extra fee (as a show for my loyalty to Starwood).
My one complaint is that even though I have requested electronic statements to be e-Mailed to me I never receive them and always have to call accounting. Lately I have reverted to requesting paper statements at checkout. And the SPG website is down more than it is up. That is not Brookhollows responsibility but I just thought that I would mention it.
Overall though a consistently good experience.
August 17, 2012
Rated 3 out of 5 by Pete11 The staff makes this hotel
I was going to rate this hotel as "needs improvement" but changed it to average because the things I didn't like about it are things they really can't do a whole lot about. When I checked in the staff was very attentive and friendly. I was asked whether I wanted a room in the front of the hotel or the back. I said it didn't matter and it didn't. The back rooms look out over a parking garage and the front rooms look out over a highway under construction. Access to this hotel is made more difficult because of this construction. My other complaint with this hotel is that there is nothing around it within walking distance. Nothing. If you don't have a car you are not going anywhere unless you take a taxi. They do have a shuttle to the Galleria and the 290 shopping but that is only at specified pick up and drop off times. The food at the hotel restaurant is good but the restaurant is under construction also so you are staring at a blue tarp while you dine. I also noticed that the granite top to the room divider had a lot of dust on it. There are 2 TVs in the dining room, one on sports, one on a movie (with subtitles, no sound of course so they won't bother you if you don't want to watch). Other than the fact that half the chairs face away from the TV, of the remaining half many of them are situated so that there is a post between you and the TV or you are just too far away. The room was OK. It was very comfortable and clean. I did miss the fact that there was no fridge in the room. A minus for an extended stay. The pillows were awesome and the room was quiet. There was free Wi-Fi and enough desk space that you can do some work. The TV was nice with a wide selection of channels. Room service was prompt and the food was good. The entire staff is polite, friendly and attentive. For a business traveler with transportation or a car the hotel is OK. It will meet your needs for business in northeast Houston for short stays. If you are planning a vacation trip, the hotel would not meet my needs.
April 10, 2014