Sheraton Houston Brookhollow Hotel

  • 3000 North Loop West Frwy
  • Houston,
  • Texas
  • 77092
  • United States
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Rated 3.9 out of 5 by 204 reviewers.
Rated 4 out of 5 by Hotel = Building + Staff In a world where reality is not perfect, it is nice to find places where the hotel experience is truly augmented by its staff. This is one of those places, where hotel staff made the difference in what would otherwise be a less than perfect stay. April 16, 2014
Rated 3 out of 5 by The staff makes this hotel I was going to rate this hotel as "needs improvement" but changed it to average because the things I didn't like about it are things they really can't do a whole lot about. When I checked in the staff was very attentive and friendly. I was asked whether I wanted a room in the front of the hotel or the back. I said it didn't matter and it didn't. The back rooms look out over a parking garage and the front rooms look out over a highway under construction. Access to this hotel is made more difficult because of this construction. My other complaint with this hotel is that there is nothing around it within walking distance. Nothing. If you don't have a car you are not going anywhere unless you take a taxi. They do have a shuttle to the Galleria and the 290 shopping but that is only at specified pick up and drop off times. The food at the hotel restaurant is good but the restaurant is under construction also so you are staring at a blue tarp while you dine. I also noticed that the granite top to the room divider had a lot of dust on it. There are 2 TVs in the dining room, one on sports, one on a movie (with subtitles, no sound of course so they won't bother you if you don't want to watch). Other than the fact that half the chairs face away from the TV, of the remaining half many of them are situated so that there is a post between you and the TV or you are just too far away. The room was OK. It was very comfortable and clean. I did miss the fact that there was no fridge in the room. A minus for an extended stay. The pillows were awesome and the room was quiet. There was free Wi-Fi and enough desk space that you can do some work. The TV was nice with a wide selection of channels. Room service was prompt and the food was good. The entire staff is polite, friendly and attentive. For a business traveler with transportation or a car the hotel is OK. It will meet your needs for business in northeast Houston for short stays. If you are planning a vacation trip, the hotel would not meet my needs. April 10, 2014
Rated 5 out of 5 by Wonderful wonderful service and a beautiful property April 7, 2014
Rated 4 out of 5 by All is great but the AC I like this hotel: Friendly staff, nice rooms and food. Although its a construction on going in I 290 & 610, it really doesn't matter against the facilities and comfort of the hotel. The only bad thing is the AC: it is too noisy when starting and stopping. April 4, 2014
Rated 5 out of 5 by Great comfort! This is a great hotel ~~~front desk is awesome, the room set-up is good, and the Club Lounge finally has a worthy chef!! April 5, 2014
Rated 2 out of 5 by Sports Club No No Team reserved as a block but upon arrival was scattered throughout hotel. Breakfast included with reservation was worst I ever had. Eggs were soaked in water, link sausage was very greasy, biscuits were hockey pucks, no fruit available, no toast, no muffins, cereal selection was for senior citizens and ran out early, no apple juice, lemonade instead, who drinks lemonade for breakfast, in rooms coffee for three people, fourth person has to do without. March 24, 2014
Rated 5 out of 5 by 2nd stay in the last 2 months 2nd stay in the last 2 months and again the staff did a great job. Good location for travel to multiple meeting locations around Houston. Check in was easy and courteous. March 24, 2014
Rated 1 out of 5 by Find other choices I was very disappointed in my stay. As a business traveler, I'm pretty picky about my amenities, but usually very quiet when not met, but internet access is extremely important to me. This hotel was like working in 2004, the first two nights I called to see if something was wrong and was just told that it's slow and there are a lot of people there.. I had to leave to send emails to my Asian team that they needed before I would be back in the office. The other thing that really bothers me is when checking out, I waited 10 minutes while two people talked in the office behind the desk, then when one of them came out, they seemed irritated that they had to help me. Never asked how my stay was, just asked my room and printed my receipt. The location of this hotel is poor as well. It is right on the highway, but with the construction, etc, it's not the easiest to get too and there isn't anything within walking distance that I saw. Not what I've come to expect from Starwood! January 30, 2014
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