Rated 2 out of 5 by Thegrandaughter Good but needs work
The beds in the hotel used to be so comfy they were very hard. The elevator had a locker room smell and needed to cleaned, and also bed furniture had a hole in room 404. Not top rate but descent I guess.
July 21, 2014
Rated 4 out of 5 by Bigfish77 Sheraton Brookhollow, Houston, tx
Friendly and knowledgable staff. Clean and quiet rooms with very comfortable beds. However, rooms have no refrigerator or microwave, and gift shop was never open to buy needed supplies. Otherwise, our 3 day stay was relaxing and enjoyable.
July 20, 2014
Rated 4 out of 5 by csj0017 Business Travel
I have stayed at this location quite a few times when I have to come to Houston. the rooms are fairly comfortable. The staff, both at the front desk and on the phone at guest services, were very accomidating and able to meet all my needs. I would recommend this location to anyone coming to Houston.
July 14, 2014
Rated 5 out of 5 by bmw2014 Great hotel for business.
Nice hotel for business. Convenient location. Pool area very nice. Food/beverages were excellent. Service was good. Room was quiet and comfortable. Covered parking available at no extra cost. Only negative was spotty internet service but I also have a wifi card available so not a big deal. Would definitely stay here again.
July 12, 2014
Rated 2 out of 5 by Red1973 Vice President
Unsatisfactory Unsatisfactory. Unsatisfactory.
July 13, 2014
Rated 4 out of 5 by convention2014 Hotel Staff
Hotel staff were very friendly and attentive. Top notch.
July 10, 2014
Rated 1 out of 5 by Miserable1 I had a Miserable Stay at the Sheraton Houston Brookhollow
The front desk clerk was miserable and took over an hour to check me in. There was a fire alarm at 2 AM (with no apologies), the room didn't come with a single dresser to put clothes, and my key consistently didn't work. The air conditioner was broken and after 3 hours of waiting for it to be fixed, they finally moved our room. They are incompetent, at best, in this hotel.
July 7, 2014
Rated 5 out of 5 by Sal1029 comfy beds
I don't usually rest in a hotel, the bed made it easy to sleep
July 7, 2014