Rated 3.8 out of 5 by 127
reviewers.
Rated 5 out of 5 by grumred The Aahh Factor
I hadn't traveled on business for several years and when the company booked our group into the Sheraton for the week, I had was very pleased with the accommodations. The staff that met our large group was friendly and efficient and able to check us all in quickly. We found our rooms easily. I didn't know what to expect as I had always used another hotel when I traveled extensively. Upon entering the room, I observed a clean, soothing atmosphere with all of the amenities I would expect in a very good hotel. The deciding factor for me was the bed. After a long day's travel, longer meetings and near exhaustion, I climbed into the bed and immediately recognized the "aahh" factor...that moment when you stretch out in a very comfortable and comforting bed and know you are going to get a good night's sleep. I also appreciated the "green" cleaning policy of earning coupons towards food purchases for not having daily service.
May 18, 2013
Rated 4 out of 5 by Gege13 Corporate fun :)
Hosted my company conference here this past week and could not of had a better hosting facility. Their customer service was amazing :)
May 18, 2013
Rated 1 out of 5 by CLA1653 I was disapointed
Staff was not friendly- Did not welcome my party or thank us upon our departure. Never inquired about the stay and any issues we might have had.
Issues: 2 of our rooms experienced backed up drains and after they were supposedly fixed- then they experienced toilet backing up into the bathroom sink- No apology offered.
The shower head, though great for 'pressure' sounded like a fog horn while being used. The bathroom door was impossible to close because it had expanded from moisture problems. No ventilation - probably explains door issue.
Entrance door is 1" open above the carpet allowing light and noise all night long. Road construction and freeway noise was horrible. I have never had these problems at any Sheraton before- Again, no apology or adjustment of bill.
May 7, 2013
Rated 2 out of 5 by George1552 Beds
Reserved the room for 2 people and their computer reservation system did not ask if we wanted king, queen, etc; so we got 2 single beds. Very lousy.
Also very difficult to get guaranteed for late arrival.
May 7, 2013
Rated 2 out of 5 by Sherry Sleepless in Houston
Room was so hot. When I turned down the air it sounded like a freight train each time it came on. The service # had no reply. I am still tired left at 5 A.M.
May 7, 2013
Rated 5 out of 5 by BobW Great Stay
The room was perfect. Roomy, comfortable and very clean!
May 6, 2013
Rated 5 out of 5 by Renchef Great Stay Great Staff
Stayed here for three days and everything was great. Very nice and welcoming staff.
Service was great. I ate in Tuxedos ( the lounge) and it was very good. lots of local beers and you have to try the Texas made Whiskey! Garrison Bros. whiskey its a little pricey but worth it. They have an awesome Gourmet Burger menu with some great combinations.
Breakfast was very good. Room was excellent. Great pool area and a decent fitness center.
May 3, 2013
Rated 4 out of 5 by Cathy222 Difficult to enter; impossible to exit
The hotel is very nice but with the construction going on, the entrance is tricky, which made checking in and parking a bit tricky but exiting is another story. The highway I needed was no longer there and I booked this hotel for the convenience of getting on that highway for my next destination. Without GPS I would've been lost. Can't blame hotel for this but it should be noted on their website.
April 22, 2013