Rated 5 out of 5 by TXBrian Ultimately a great stay
After a rough check in, (double billed) the staff fixed everything and even took care of some fees I incurred.
The staff though is very professional and most concerned about the guest. The room was great, bathroom door stuck a little bit. But the shower was hot, the room was quiet and the cheesecake is amazing! Fitness room is well equipped and up to date and clean!
The only downside, which may only be temporary (I think) is access to the hotel because of construction. That made it the toughest part of the stay.
April 24, 2015
Rated 5 out of 5 by Bennie0044 Awesome!!
Our family has stayed at the Sheraton Houston Brookhollow on several occasions. We are never disappointed. Front desk staff is the friendliest and most accommodating of any hotel we have ever stayed in. Rooms are quite and clean with very comfortable bedding.
February 23, 2015
Rated 5 out of 5 by RR88 Amazing Staff
Was here for 3 nights on a business trip. Staff was amazing, coffee to go, great front desk service.
Also the shuttle to the Galleria was greatly appreciated.
January 28, 2015
Rated 5 out of 5 by wow123 Great Staff
My wife and I stayed there to attend a family wedding. The front desk staff is well-trained.
The lady helped me on the day of check out. She helped me to book a car at the last minute. Staff at the breakfast was very polite.
January 21, 2015
Rated 5 out of 5 by Hokievt Always great service from the front desk.
Always great service from the front desk. Good location to get around town.
January 6, 2015
Rated 5 out of 5 by 7mike07 This Hotel Team Ready
everyone who works here is very kind and professional they will help you in every way they can from front desk to the operator way to go team Sheraton. I'll be back.
December 8, 2014
Rated 3 out of 5 by gemini220 Rarely spent time in room
Average room with hard beds and no fridge
December 5, 2014
Rated 1 out of 5 by JBarb Air Conditioner/Heating Unit
Quite frankly I don't usually do these reviews so if you don't hear from me that's a good thing as everything was A OK.
Well, my stay this time was not good. The AC/Heating unit in the room was the absolute noisiest thing I have ever heard and needs repaired. I did not sleep well either night as each time the unit kicked on it was like an alarm clock and it would wake me up. I meant to say something before I left but I was in a rush. Should this happen again I will need to change hotels but I've been staying here for the last 4-5 years.
November 21, 2014
Rated 3 out of 5 by jrzyrob good location
I would rate it higher but the fact that there was a monster construction road project in front of the hotel 24 hours a day has kept me from doing so. It would have been nice to have been informed of the construction noise before we booked and also at the hotel itself. A much cheaper rate should have been offered considering we couldn't sleep until around 5am when then big pounding stopped but still maintained noise.
Our bathroom sink also backed up and caused a bad smell in the middle of the night and also afternoon.
November 12, 2014
Rated 5 out of 5 by hh1941 this hotel has a great location
room was excellent, great breakfast buffet, bar lounge was a nice place to relax and watch the world series.
October 28, 2014
Rated 5 out of 5 by divinemsm Girls Night Out
My best friend and I stayed here to attend a concert and just have some girl time. It was an enjoyable stay - the beds were heaven. My only complaint was that the convenience store was closed so we had to go out to pick up an item. I would stay here again and I would recommend this hotel to friends.
October 21, 2014
Rated 5 out of 5 by Teresa313 Great friendly staff
The staff are very friendly and professional. The newly remodeled ballroom looks amazing.
September 30, 2014
Rated 5 out of 5 by Ahh2stay This hotel is close to everything; has great amenties
Enjoyable stays, relaxing
September 29, 2014
Rated 5 out of 5 by xfang Meet Sheraton standard.
Having been stayed with Sheraton for over 15 years and many hotel across the country.
This one would be the quality of Sheraton as I expected.
The club lounge is exceeding most other other Sheraton.
Also the promise is very quiet and safe.
Free Parking is another plus
I would strongly recommend this one.
September 12, 2014
Rated 5 out of 5 by GJung Friendly staffs and firm matress
As always, staffs are very friendly. I like rooms with firm matress. New upgrade conference rooms with cushioned carpet and nicely decorated ceil and doors made me feeling like staying in new hotel.
Staffs mades prompt correction on my comments on restroom.
September 8, 2014
Rated 4 out of 5 by Carlotta54 Where's the microwave and refridgerator
I do understand that you have to be cost effective, but when your competion offers continental breakfast and maybe access to a microwave in the room my choices will go to where I'll get more bang for my buck. Look into upgrading your rooms with those 2 items and you'll have a higher occupancy rate.
September 4, 2014
Rated 3 out of 5 by DiscerningCarl August 17 2014
Arrived 8/27 at 3AM. No receptionist to be found for five minutes. Had to use my cell phone to call the hotel to get her to come to the desk. Unacceptable. Also unacceptable was her attitude. Room was fine as was breakfast.
August 28, 2014
Rated 5 out of 5 by Johnny54 The hotel met my expectations
The hotel staff were very friendly. My stay was excellent. The rooms were very clean .
August 27, 2014
Rated 5 out of 5 by Olgalidia67 Excelent
A great experience, the staff aré very friendly
August 24, 2014
Rated 3 out of 5 by NWilla2014 House Keeping needs improvment
When we arrived in our room there was a very foul odor. We went into the bathroom to see what was causing the smell and it was the tub. The tub was clogged, it had sitting water in it. How the room pasted inspection for guest I have no idea. I'm an SPG member of many years and this is not the first time I have had to complain about housekeeping. I recommend SPG improves their housekeeping inspections.
August 21, 2014
Rated 5 out of 5 by VIcA55 returning customer
the staff is always friendly
great amentities espcailly the club floor for platinium members.
like the central location
August 18, 2014
Rated 5 out of 5 by Aus759 Very professional and friendly staff
The staff is alway friendly, courteous, and very attentive to my needs. I stay regularly at the Sheraton Brookhollow on business trips, and would recommend the hotel to all travelers.
August 15, 2014
Rated 5 out of 5 by SKAY55 RELAXING STAY
REALLY ENJOYED MY OVERNIGHT STAY. NICE VIEW AND THE ROOM WAS SO RELAXING AS WELL AS THE DECOR. OVERALL VERY NICE AND WELL AS THE LOBBY AREA. THE GIFT SHOP IS A NICE FEATURE. STAFF VERY PROFESSIONAL
August 11, 2014
Rated 2 out of 5 by ethan81 very disappointed
Being a SPG Gold member and have spent quite some nights at different SPG properties, I have been satisfied with how they usually try the best to accommodate with an upgrade, for instance, to the club floor, as long as availability is allowed. I called this hotel one day ahead when i was considering a stay with my family over there just to inquire about the possibility of an upgrade to a club room. To my surprise, the MOD told me that they would not offer any complimentary upgrade to gold members even if vacant rooms are available. Well, we cancelled the reservation and stayed at another property instead which had no problem offering an upgrade as usual. Very disappointing experience overall.
August 8, 2014
Rated 5 out of 5 by HelenD23 Wonderful Hotel
The staff is wonderful, very helpful and makes you feel right at home.
Hotel is convenient, quiet and they go out of their way to make your stay as good as it can be.
August 8, 2014
Rated 5 out of 5 by Zebra007 Favorite Stop in Houston
The staff is really what makes the difference. It was hard to get to because of road service, but that has been completed.
August 4, 2014
Rated 3 out of 5 by Scot23 Not impressed
My company made reservations for me with their corporate credit card. However, the staff at the front counter informed me that I had to put the room on my credit card instead. Personally, I would not return to this Hotel because of the front desk staff, and the company I work for is quite upset with the situation.
August 4, 2014
Rated 5 out of 5 by blinky GREAT SERVICE BY DAISY AND STAFF
Was a great stay very good service, and clean rooms!!! also good club lounge
August 2, 2014
Rated 4 out of 5 by BryanKCMO Nice Property
Very nice hotel overall and has free parking!
July 31, 2014
Rated 4 out of 5 by gampy BREAKFAST
We'd like to see the restaurant offer the services of the buffet line cook to prepare our eggs as we like them everyday instead of weekdays only. It is very difficult to co-ordinate getting our toast and meat items while waiting for our eggs to be served. If we get one, the other chills down right away. We have stayed at this hotel several times and we would recommend this hotel to others
July 29, 2014