Rated 4 out of 5 by Verified Reviewer Houston baby shower
I came into town to meet my husband's newborn nephew and bring him a babyshower gift. I loved that the hotel was close to major highways. The hotel itself was great. Parking was a bit weird, until we figured it out and when we got our rooms it took us a minute to find the elevators because they were not where we thought they would be.
July 18, 2016
Rated 1 out of 5 by MCC10 Never again
This is the first time I have EVER written a bad review on a Starwood property. Ck in our room for 2 doubles was 1 King. 20 minutes later they are still trying to find us the room we reserved online and paid for in advance. Elevators suck the key card worked sporadically. The floor (10) would light up and start going up and then go down! The whole property needs a huge renovation...in poor shape. Finally I left my iPad and have now called the hotel 41...yes 41 times over the last 25 minutes and only get a busy signal. Can't wait to include a photo of my phone log to the GM. I can not believe this is a Starwood hotel. The only bright spot was Lillian in the members lounge. Kudos to her.
June 26, 2016
Rated 5 out of 5 by Quick2016 Staff is top notch and hotel great, especially for area
This isn't located in the easiest location to get too with all the construction but it's convenient to our client's office. I've been here nearly every week for a year. The staff always remembers me and from the 3rd week here. They always provide exceptional services and the restaurant food it great! Good thing because there isn't much around. Only wish they offered Pepsi products instead of Coke but hey. Only negative is some mattresses are too hard and when I'm not able to get a foam pillow, the others are just like air so you need a lot to be comfortable. This is typical of a lot of hotels no a days but it's about all that is not to my liking.
May 24, 2016
Rated 4 out of 5 by Joshtide Nice Hotel
Hotel was a little dated, but still a nice hotel and they had new things like a nice TV in the room. Good hotel for business travellers. Had a small issue and they were happy to help. Would give the people an A. The worst part is not a lot of places to eat nearby by found a great brisket joint.
May 24, 2016
Rated 5 out of 5 by Prettigurl Mrs. Jackson
From the time we enter the Hotel the staff was super friendly. We wanted a early check in because we arrived early and they were happy to assist. Elisa told us about SPG program and was super friendly and courteous. My husband said as we was leaving if we have to come back to Houston this will definitely be where we will stay.
April 19, 2016
Rated 3 out of 5 by Girliegirl This hotel has great features
This hotel is spacious, has a several meeting rooms, several computers in the business center and the staff are very friendly.
February 29, 2016
Rated 5 out of 5 by JHH123 Great Hotel Overall
I stay at this hotel about 15 to 20 times per year. I have had very few negative experiences.
Beautiful outdoor pool/hot tub area.
Large rooms with excellent beds and furnishings.
Hotel is clean and well maintained.
Staff is near perfect
Free local transportation (when available)
Best Club Lounge that I have stayed. Free wine and beer with excellent appetizers
Restaurant food is good -- not great. Need better selection and lower prices.
Bar is fair -- need larger quantities; they are a bit stingy on alcohol content and a bit pricey.
February 2, 2016
Rated 3 out of 5 by Acoupleaway Not very impressed
A little underwhelming.
Our first room smelled like mold. Thankfully, we were changed to a new room promptly. It was better, but it smelled like someone had just walked through with a can of cheap air freshener.
SPG gold doesn't get you much.
Overall, it wasn't what we expected.
I would suggest a different location.
September 8, 2015