Rated 3.9 out of 5 by 257
Rated 4 out of 5 by medusa two nights for business
A safe and nice option for my required business trip... to an area that doesn't have a lot of safe options. It's not a hotel loaded with business friendly options. No fridge or microwave. Big question about the breakfast buffet... coworkers dropped a chunk of change to eat, and the on the last day of our stay some were told breakfast would be complimentary if they'd given the hostess their room number. I skipped breakfast on the assumption it was not free. Communication on that subject was poorly handled by desk and restaurant staff.
May 23, 2015
Rated 2 out of 5 by barbie2015 Hotel needs fine tuning
The staff were all very nice, but very disappointed in the room. Called maintenance 4 times because door would not open with key card. Hot water was between very hot and cold. Was woken up 3 times by front desk saying my phone line was crossed with another room.
May 14, 2015
Rated 5 out of 5 by TXBrian Ultimately a great stay
After a rough check in, (double billed) the staff fixed everything and even took care of some fees I incurred.
The staff though is very professional and most concerned about the guest. The room was great, bathroom door stuck a little bit. But the shower was hot, the room was quiet and the cheesecake is amazing! Fitness room is well equipped and up to date and clean!
The only downside, which may only be temporary (I think) is access to the hotel because of construction. That made it the toughest part of the stay.
April 24, 2015
Rated 5 out of 5 by Bennie0044 Awesome!!
Our family has stayed at the Sheraton Houston Brookhollow on several occasions. We are never disappointed. Front desk staff is the friendliest and most accommodating of any hotel we have ever stayed in. Rooms are quite and clean with very comfortable bedding.
February 23, 2015
Rated 5 out of 5 by RR88 Amazing Staff
Was here for 3 nights on a business trip. Staff was amazing, coffee to go, great front desk service.
Also the shuttle to the Galleria was greatly appreciated.
January 28, 2015
Rated 5 out of 5 by wow123 Great Staff
My wife and I stayed there to attend a family wedding. The front desk staff is well-trained.
The lady helped me on the day of check out. She helped me to book a car at the last minute. Staff at the breakfast was very polite.
January 21, 2015
Rated 5 out of 5 by Hokievt Always great service from the front desk.
Always great service from the front desk. Good location to get around town.
January 6, 2015
Rated 5 out of 5 by 7mike07 This Hotel Team Ready
everyone who works here is very kind and professional they will help you in every way they can from front desk to the operator way to go team Sheraton. I'll be back.
December 8, 2014