Rated 2 out of 5 by Sherry Sleepless in Houston
Room was so hot. When I turned down the air it sounded like a freight train each time it came on. The service # had no reply. I am still tired left at 5 A.M.
May 7, 2013
Rated 1 out of 5 by CLA1653 I was disapointed
Staff was not friendly- Did not welcome my party or thank us upon our departure. Never inquired about the stay and any issues we might have had.
Issues: 2 of our rooms experienced backed up drains and after they were supposedly fixed- then they experienced toilet backing up into the bathroom sink- No apology offered.
The shower head, though great for 'pressure' sounded like a fog horn while being used. The bathroom door was impossible to close because it had expanded from moisture problems. No ventilation - probably explains door issue.
Entrance door is 1" open above the carpet allowing light and noise all night long. Road construction and freeway noise was horrible. I have never had these problems at any Sheraton before- Again, no apology or adjustment of bill.
May 7, 2013
Rated 5 out of 5 by BobW Great Stay
The room was perfect. Roomy, comfortable and very clean!
May 6, 2013
Rated 5 out of 5 by Renchef Great Stay Great Staff
Stayed here for three days and everything was great. Very nice and welcoming staff.
Service was great. I ate in Tuxedos ( the lounge) and it was very good. lots of local beers and you have to try the Texas made Whiskey! Garrison Bros. whiskey its a little pricey but worth it. They have an awesome Gourmet Burger menu with some great combinations.
Breakfast was very good. Room was excellent. Great pool area and a decent fitness center.
May 3, 2013
Rated 5 out of 5 by kelwes5 friendly staff and atmosphere
The hotel staff went out of their way to make my stay comfortable.
April 25, 2013
Rated 4 out of 5 by Cathy222 Difficult to enter; impossible to exit
The hotel is very nice but with the construction going on, the entrance is tricky, which made checking in and parking a bit tricky but exiting is another story. The highway I needed was no longer there and I booked this hotel for the convenience of getting on that highway for my next destination. Without GPS I would've been lost. Can't blame hotel for this but it should be noted on their website.
April 22, 2013
Rated 5 out of 5 by Achillesheel Awesome stay
Really nice front desk staff (John) who offered club access and upgraded my room to the highest floor. Everything is perfect.
April 19, 2013
Rated 5 out of 5 by Ally411 Clean hotel, friendly staff
Beautiful, recently renovated property! The staff was extremely friendly, from the front desk to housekeeping. The rooms were very clean.
There was a made-to-order omelet station but the attendant had left by 9:30am, so be sure to get breakfast early if you'd like an omelet!
April 15, 2013
Rated 4 out of 5 by Iris Work or Leisure?
I have stayed at the Sheraton a couple of times and the sense I get is so comfortable and relaxing that it feels like a leisure trip rather than work related.
April 14, 2013
Rated 5 out of 5 by AFBOYJOE Nice Hotel Stay
Very good hotel with great staff thats well managed. Very good room rate also. The Club Lounge if very good also with a good breakfast.
April 13, 2013
Rated 3 out of 5 by Becko Rooms have no frig / microwave
Restaurant is high-mediocre and there is no frig for leftovers - no microwave to reheat any food. Bed is very comfortable.
April 4, 2013
Rated 4 out of 5 by Catman1 Nice beds
A good nights sleep is very important to me and your hotel met my expectation.
March 30, 2013
Rated 4 out of 5 by Forbusinessandpleasure Economical choice
This hotel is a good economical hotel for the Houston area. The hotel is conveniently located between 3 freeway systems. This convenience also makes the hotel a little difficult to get to without GPS and road audible from the rooms.
The hotel is older but well kept, the rooms are very spacious with a decent work-space and sitting area. The Gym is well equipped with several cardio machines, free weights and some cross-fit equipment.
The pool area is spacious, with plenty of chairs for lounging, and a hot tub for warming up after a dip in the unheated pool.
The club room, is above average with lots of seating and ample room in the workstation. Breakfast in the club room is average, evening appetizers and desserts above average.
In the past I had some concern with the staff, Management reached out and did everything in the power to correct the situation. Subsequent visits have been much better.
All and all I would recommend this hotel an affordable and available option.
March 27, 2013
Rated 5 out of 5 by RanRan Great location for business
Access to 610 and anywhere in Houston in 15 minutes. Great business center aand staff.
March 23, 2013
Rated 3 out of 5 by Liz12 Dirty pillows and bathroom
I stayed at the Sheraton in Houston Brook Hollow Hotel. The hotel room overall was rather dated. The bathroom was dirty, broken bathroom tiles and doorknob. The worst thing was when laying down after a long day and discovered at midnight that 3 of the 4 pillows provided were dirty. They smelled of sweats, as if someone has slept on those pillows and sweated their way through the night and the staff did not change the pillow cases or pillows out. It was disgusting. I didn't call for more pillows because I had one that at least didn't smell of other people's odor. Overall, not worth the 4 stars or the money that I paid for.
March 19, 2013
Rated 4 out of 5 by SCION11 SPRING BREAK
DIDN'T LIKE THE HIKE IN FARES DURING SPRING BREAK SINCE THE HOTEL IS AWAY FROM ANYTHING. FOR THE PRICE I PAID IT WAS A REGULAR ROOM IN MY OPINION.
March 15, 2013
Rated 3 out of 5 by Jessica Mariachi Competition
Front desk service was excellent; bar service was SLOW...
Rooms were okay but, CARPET appeared and felt dirty.
March 12, 2013
Rated 5 out of 5 by RayRay Hotel has a great workout room
I loved that I could still get my workout in while staying at this hotel.
March 11, 2013
Rated 5 out of 5 by Playstang 40 rooms
All I can say is wow. My daughter got married and we ended up with a total of 40 rooms booked at this hotel. I did not here a complaint from any of our guest. The restaurant and bar service was great. And I highly recommend upgrading to the club level.
March 11, 2013
Rated 1 out of 5 by Rosie26 Never again.
Very unsatisfied with the service. I will never stay in this hotel. Very uncurtious employees.
March 11, 2013
Rated 3 out of 5 by FrequentGuest Hotel is good, but can improve...
1. Hotel staff did not slide my bill portfolio under my door on the day I checked out. So now I have to call them to track down my bill, which is not the most convenient.
2. I participated in the Green Program, and they did not slide the little cards under my door to exchange for points. Now I have to call the hotel to make sure I get my Green Program points.
After I stay at a hotel, I don't want to have to follow up with their staff to make sure they did everything they were supposed to. It wastes my time.
March 8, 2013
Rated 5 out of 5 by Traveler2013 Very Spacious Room!
The room was very spacious and nicely decorated. The club service was awesome!
March 7, 2013
Rated 5 out of 5 by Producer This hotel is very comfortable and cozy
The staff was very friendly, and the beds are extremely comfortable.
March 6, 2013
Rated 5 out of 5 by Figboo69 The Bed will make you forget anything bad
The size and comfort of the room was absolutely wonderful. I wished I could've stayed there for forever, the bed was just so plush and the pillows matched. It was a wonderful stay overall.
March 5, 2013
Rated 5 out of 5 by HouTraveller Clean & Comfortable
Sheraton Brookhollow is nice and clean. I like the overall ambience of the hotel. The staff - especially the restaurant staff are welcoming and attentive. I really felt at home
March 4, 2013
Rated 4 out of 5 by Adrian33 Great STAFF
My overall stay was very pleasant thanks to your staff. The only thing I did not like. Was the BATHROOM. Hangers where loose, the distribution is not the best. Really small I have to say, I did not like it all. The room was ok, the beds are AMAZING you sleep like a baby, no noise.
March 4, 2013
Rated 5 out of 5 by Jon77 Nice, clean hotel
From check in to check out the staff was very friendly, and helpful. This is a well maintained, clean property that I will definitely book in the future.
March 3, 2013
Rated 4 out of 5 by Dafney865 Great bed & pillows; but need to fix hot water
Loved the king bed and pillows- awesome, but I wanted to take a hot shower and it wasn't an option, water temperatures only ranged from cold to warm, not hot.
Bar lounge area was nice as well.
Fitness center had nice equipment but none of the TV's on the machines worked, just the ipod option. Unfortunate.
February 28, 2013
Rated 5 out of 5 by Dolly18 Exceptional staff!
This hotel has exceptional staff~~especially the front desk!!!
February 27, 2013
Rated 5 out of 5 by Atlas06 Third Stay
This was my third time staying at your hotel, and I found it to be as comfortable as the first two times. So, if there is a need for a fourth visit to Houston I will definitely consider your hotel.
February 24, 2013