Rated 4 out of 5 by Dafney865 Great bed & pillows; but need to fix hot water
Loved the king bed and pillows- awesome, but I wanted to take a hot shower and it wasn't an option, water temperatures only ranged from cold to warm, not hot.
Bar lounge area was nice as well.
Fitness center had nice equipment but none of the TV's on the machines worked, just the ipod option. Unfortunate.
February 28, 2013
Rated 5 out of 5 by Eitan Great service
Although it was a bit tricky to find the hotel's entrance due to the massive construction projects in the area, once we entered the hotel we were welcomed warmly and efficiently. The staff is great, from the reception to the sanitary crew and the restaurant servers. Overall we had a very pleasent stay.
July 8, 2013
Rated 5 out of 5 by Zebra007 Favorite Stop in Houston
The staff is really what makes the difference. It was hard to get to because of road service, but that has been completed.
August 4, 2014
Rated 5 out of 5 by Charlie59 Staff is excellent, and hotel has everything.
Receptionist, shuttle driver, valet, concierge, wait staff (particularly, Alicia) were exceptional. Room was immaculate. Food was delicious. Everything about this hotel is superior. In addition it is an ideal location for all my visits to Houston, whether business related or simply leisure.
March 5, 2014
Rated 4 out of 5 by lanny9999 Hotel is nice but
The construction, which is temporary (how many more years?), really dampened the experience. Taxi's were not readily available and took 20-30 minutes to show up. To be fair, we had a large group, but travel to downtown was a pain.
There was a hole in the wall by the air conditioning unit.
July 16, 2013
Rated 3 out of 5 by Dennis This hotel has really bad food
The food was so bad that I finally started eating dinner at Olive Garden and breakfast and lunch at McDonalds, which were much, much better. The food in the hotel restaraunt was really tasteless. THis hotel is also in a very poor location which is difficult to get into and out of.
January 28, 2013
Rated 2 out of 5 by eap107 jelly bellies and feather pillows
There were jelly belly beans stuck to the pillows. I am allergic to down feathers and there were still down pillows and a down duvet. Fortunately those pillows were the ones with the beans on them so I through them and the duvet on the floor. Not impressed with this hotel at all.
January 27, 2013
Rated 5 out of 5 by Sports2013 Excellent Customer Service & Very Comfortable Beds
Being a seasoned business traveler and not knowing Houston very well I picked this hotel for the location and was very happy with my decision.
The King Suite was the perfect choice and accommodates the business traveler with all the amenities required. A very comfortable visit.
January 10, 2013
Rated 5 out of 5 by Ally411 Clean hotel, friendly staff
Beautiful, recently renovated property! The staff was extremely friendly, from the front desk to housekeeping. The rooms were very clean.
There was a made-to-order omelet station but the attendant had left by 9:30am, so be sure to get breakfast early if you'd like an omelet!
April 15, 2013
Rated 5 out of 5 by blinky GREAT SERVICE BY DAISY AND STAFF
Was a great stay very good service, and clean rooms!!! also good club lounge
August 2, 2014
Rated 5 out of 5 by Kokomo Exceeded my expectations
I was on business and not looking forward to being in Houston .
The hotel was selectedfor proximity to the conference.
It exceeded my expectations.
The service by everyone was outstanding.the hotel was pristine and updated.
I would recommend this property to others.
July 14, 2012
Rated 4 out of 5 by Natch All is great but the AC
I like this hotel: Friendly staff, nice rooms and food. Although its a construction on going in I 290 & 610, it really doesn't matter against the facilities and comfort of the hotel.
The only bad thing is the AC: it is too noisy when starting and stopping.
April 4, 2014
Rated 5 out of 5 by Dolly18 Great Getaway!
All facets of amenities and accommodations are excellent with 1 exception. The Club Lounge on weekends doesn't provide adequate appetizers. With the new chef, perhaps he will consider a variety of hot/cold entrees on weekends as he provides the weekday menu.
March 10, 2014
Rated 4 out of 5 by Robert24 Hotel = Building + Staff
In a world where reality is not perfect, it is nice to find places where the hotel experience is truly augmented by its staff. This is one of those places, where hotel staff made the difference in what would otherwise be a less than perfect stay.
April 16, 2014
Rated 4 out of 5 by Dolly18 This hotel is a great getaway!
We stay @ the Sheraton quite often, and are generally pleased with the accomodations. However, there are 2 things that need improvement: the rooms are not checked thoroughly to make sure amenities are supplied, and the Club Lounge on weekends is terrible.
November 8, 2012
Rated 5 out of 5 by Playstang 40 rooms
All I can say is wow. My daughter got married and we ended up with a total of 40 rooms booked at this hotel. I did not here a complaint from any of our guest. The restaurant and bar service was great. And I highly recommend upgrading to the club level.
March 11, 2013
Rated 4 out of 5 by BryanKCMO Nice Property
Very nice hotel overall and has free parking!
July 31, 2014
Rated 2 out of 5 by DavidR Stardard Sheraton, Terrible Location
The map makes it look like it's right on the interstate, but there are no exits.
Coming from the North, South, or West it's nearly impossible to get to; is only convenient if you're on 610W.
Rooms are basic, needs some updating.
May 2, 2014
Rated 5 out of 5 by JAM58 GREAT CUSTOMER SERVICE
This hotel is number 1, when it comes to customer service. Their staff is always willing to assist and they make you a priority when things are needed. In addition, they made me feel special because they knew me by name. I was very impressed !!
February 8, 2013
Rated 4 out of 5 by Bwest Should be rated higher than Category 2
Always pleased with this hotel and do not understand why it is only at Category 2 with SPG. The hotel is certainly better than some Category 3 hotels, very clean and comfortable. One suggestion, improve the food selection in the Club Lounge.
August 28, 2013
Rated 5 out of 5 by fsnmoye Excellent, except for a couple of things....
The bathroom's small....but it's not a major turn off. Everything I needed was there.
The entire hotel temperature felt warm...e.g. the lobby, hallways, the Jasmine room (where the staff immediately solved the problem by cooling it down.)
November 19, 2013
Rated 3 out of 5 Hotel Club level
Foods is terrible, Small portinons and seemed to be very low quality. Breakfast items containing Egg was non-exestant for three days. Staff in the Club level were very nice & Pleasent. I expected more after paying a upgrade for the week.
January 14, 2013
Rated 4 out of 5 by Kala Comfortable room
Room was very comfortable; our SPG standing was not recognized (although my sister's was) Pool was not open the first two days of our stay due to pump problems, but we were able to enjoy it on our last day
May 20, 2014
Rated 4 out of 5 by BeeGee60 Overall, very good stay
Very personable hotel and restaurant staff.
Very good restaurant for a hotel.
Only drawback is an Internet that periodically fails requiring a whole repeat login, which is frustrating.
Upgrade that accommodation, and all is good.
March 1, 2014
Rated 5 out of 5 by Cricket918 Excellent Hotel
Our stay was exceptional from check in until check out. Room was clean and ready to go when we checked in. Hotel staff was personable and welcoming. We appreciate the hotel being pet friendly so that we could bring our two yorkies.
December 16, 2013
Rated 4 out of 5 by EricNOLA Hotel is focused on business travel
The hotel is set up to appeal to business travelers. I was attending a small conference. My only issues were that the access is messed up by road construction and the AC in the meeting room was loud and cycled too frequently.
November 15, 2013
Rated 5 out of 5 by Rob0153 Top-Notch
Quick check-in. Perfect room. Friendly staff. A day after checking in while walking the halls the staff called me by name. The grounds and parking are constantly patrolled by security. A superior hotel I will stay in again.
January 14, 2013
Rated 3 out of 5 by Vw23 This hotel was a little disappointing
As a platinum member,when I checked in I aske d for an upgrade.They gave me a suite but it was designed for handicap.I wish they would at least tell me this when I checked in.
June 2, 2014
Rated 4 out of 5 by LSUMick IT Director
Nice hotel, very nice rooms, comfortable and clean, free wi-fi was a plus. Ate in the bar and the food was good. The only negative at this time was the road construction, which of course is not the Hotel's fault.
November 20, 2013
Rated 5 out of 5 by sr1234 Clean and comfortable
Perfect for business travel. Only suggestion would be to add silencers on the doors. When people come and go, the doors slam so hard that it always jolts you when you are sleeping. Otherwise, stay was great. :-)
July 28, 2012