Rated 1 out of 5 by bobsummer2013 there seems to be maintenance issues - not the first time
TV picture did not work only sound.
Clock was set an hour ahead of actual time
Bathroom sink drained slowly and would fill up with water
Service in bar for food and drink is slow
Service at restaurant for breakfast was slow
July 26, 2013
Rated 4 out of 5 by lanny9999 Hotel is nice but
The construction, which is temporary (how many more years?), really dampened the experience. Taxi's were not readily available and took 20-30 minutes to show up. To be fair, we had a large group, but travel to downtown was a pain.
There was a hole in the wall by the air conditioning unit.
July 16, 2013
Rated 5 out of 5 by Arod64 Comp. Stay
Tom your GM. was most helpful in the fact that we had a stay around 1 year ago where we had left a leather belt behind. There were some communication issues! I must say that Tom went out of his way and make it right... We had a great time and again Thank you Tom and staff for a great stay.. Best Regards,
July 16, 2013
Rated 5 out of 5 by Eitan Great service
Although it was a bit tricky to find the hotel's entrance due to the massive construction projects in the area, once we entered the hotel we were welcomed warmly and efficiently. The staff is great, from the reception to the sanitary crew and the restaurant servers. Overall we had a very pleasent stay.
July 8, 2013
Rated 5 out of 5 by Hatasisay Sheraton Brooks Hollow
this hotel has Wonderful amenities.
July 2, 2013
Rated 4 out of 5 by billybob33 my lucky day
Since i am a gold member with Starwood, I decided to request for a free upgrade for both of my rooms. The gentleman was nice enough to upgrade our rooms and have both room next to each other with connecting door.
I want to thank you for making our trip a relaxing and wonderful vacation. The pool is a little small but it was clean and open every early in the morning.
July 1, 2013
Rated 4 out of 5 by TheReedFamily Good access to Houston
I choose this hotel because it has good access to the places I need to go in Houston - around 290, NW Beltway 8 and the 610 corridor. It's not a place I'd come on vacation, but when I'm traveling on business I actually appreciate that - no screaming toddlers running amok in the lobby. Attentive staff always willing to help - that's key when I need a strange check-in/check out time and aren't using Your24. Will definitely come back.
July 1, 2013
Rated 1 out of 5 by chief40 Never again
I normally don't checkout via the front desk, but I did at this hotel and glad I did. If you stay at this hotel check over your bill very carefully as we found charges from a gift shop we had not visited. It was an unpleasant experience to have the charges removed. Not going back!
July 1, 2013
Rated 5 out of 5 by Jackie59 Beautiful Hotel
The hotel was beautiful and clean. The hotel needs USB plugs in the rooms for iPhone chargers.
June 16, 2013
Rated 5 out of 5 by Downfortraining Excelent Value and Quality for the Price
I was impressed with the quality of this hotel for the price. The staff were extremely friendly and helpful. The room was very comfortable.
If I have business in this section of Houston again, I would not hesitate to stay at this location.
June 8, 2013
Rated 5 out of 5 by Wyatt The hotel that cares
Beginning with the SPG reservation team to arrival at the Brookhollow Sheraton and checking in with Amy or Ushi at the desk who show genuine appreciation of your SPG membership you are made to feel comfortably at home. Kathy in room service was great. Throughout my stay I was greeted warmly and courteously which makes me look forward to my next visit. Thank you to all.
June 7, 2013
Rated 4 out of 5 by mullins46 Great value
I was pleasantly surprised by the interior of the hotel and rooms. A very nice place for the ~$80 per night rate. I'm not sure, but perhaps the rate is lower because of all the construction going on around the hotel. It makes for an interesting and sometimes inconvenient commute. If not for this setback, I would have given 5 stars. Staff were very friendly!
June 2, 2013
Rated 4 out of 5 by Doc2013 Best features
The staff at this location were very helpful and friendly and made our stay fun. As well, Sheraton beds are always the best!
June 2, 2013
Rated 5 out of 5 by Peach Visit
Everyone was very accommodating, especially the young lady at the restaurant Saturday morning who cut my lemon. Thank you.
May 21, 2013
Rated 5 out of 5 by grumred The Aahh Factor
I hadn't traveled on business for several years and when the company booked our group into the Sheraton for the week, I had was very pleased with the accommodations. The staff that met our large group was friendly and efficient and able to check us all in quickly. We found our rooms easily. I didn't know what to expect as I had always used another hotel when I traveled extensively. Upon entering the room, I observed a clean, soothing atmosphere with all of the amenities I would expect in a very good hotel. The deciding factor for me was the bed. After a long day's travel, longer meetings and near exhaustion, I climbed into the bed and immediately recognized the "aahh" factor...that moment when you stretch out in a very comfortable and comforting bed and know you are going to get a good night's sleep. I also appreciated the "green" cleaning policy of earning coupons towards food purchases for not having daily service.
May 18, 2013
Rated 4 out of 5 by Gege13 Corporate fun :)
Hosted my company conference here this past week and could not of had a better hosting facility. Their customer service was amazing :)
May 18, 2013
Rated 2 out of 5 by George1552 Beds
Reserved the room for 2 people and their computer reservation system did not ask if we wanted king, queen, etc; so we got 2 single beds. Very lousy.
Also very difficult to get guaranteed for late arrival.
May 7, 2013
Rated 2 out of 5 by Sherry Sleepless in Houston
Room was so hot. When I turned down the air it sounded like a freight train each time it came on. The service # had no reply. I am still tired left at 5 A.M.
May 7, 2013
Rated 1 out of 5 by CLA1653 I was disapointed
Staff was not friendly- Did not welcome my party or thank us upon our departure. Never inquired about the stay and any issues we might have had.
Issues: 2 of our rooms experienced backed up drains and after they were supposedly fixed- then they experienced toilet backing up into the bathroom sink- No apology offered.
The shower head, though great for 'pressure' sounded like a fog horn while being used. The bathroom door was impossible to close because it had expanded from moisture problems. No ventilation - probably explains door issue.
Entrance door is 1" open above the carpet allowing light and noise all night long. Road construction and freeway noise was horrible. I have never had these problems at any Sheraton before- Again, no apology or adjustment of bill.
May 7, 2013
Rated 5 out of 5 by BobW Great Stay
The room was perfect. Roomy, comfortable and very clean!
May 6, 2013
Rated 5 out of 5 by Renchef Great Stay Great Staff
Stayed here for three days and everything was great. Very nice and welcoming staff.
Service was great. I ate in Tuxedos ( the lounge) and it was very good. lots of local beers and you have to try the Texas made Whiskey! Garrison Bros. whiskey its a little pricey but worth it. They have an awesome Gourmet Burger menu with some great combinations.
Breakfast was very good. Room was excellent. Great pool area and a decent fitness center.
May 3, 2013
Rated 5 out of 5 by kelwes5 friendly staff and atmosphere
The hotel staff went out of their way to make my stay comfortable.
April 25, 2013
Rated 4 out of 5 by Cathy222 Difficult to enter; impossible to exit
The hotel is very nice but with the construction going on, the entrance is tricky, which made checking in and parking a bit tricky but exiting is another story. The highway I needed was no longer there and I booked this hotel for the convenience of getting on that highway for my next destination. Without GPS I would've been lost. Can't blame hotel for this but it should be noted on their website.
April 22, 2013
Rated 5 out of 5 by Achillesheel Awesome stay
Really nice front desk staff (John) who offered club access and upgraded my room to the highest floor. Everything is perfect.
April 19, 2013
Rated 5 out of 5 by Ally411 Clean hotel, friendly staff
Beautiful, recently renovated property! The staff was extremely friendly, from the front desk to housekeeping. The rooms were very clean.
There was a made-to-order omelet station but the attendant had left by 9:30am, so be sure to get breakfast early if you'd like an omelet!
April 15, 2013
Rated 4 out of 5 by Iris Work or Leisure?
I have stayed at the Sheraton a couple of times and the sense I get is so comfortable and relaxing that it feels like a leisure trip rather than work related.
April 14, 2013
Rated 5 out of 5 by AFBOYJOE Nice Hotel Stay
Very good hotel with great staff thats well managed. Very good room rate also. The Club Lounge if very good also with a good breakfast.
April 13, 2013
Rated 3 out of 5 by Becko Rooms have no frig / microwave
Restaurant is high-mediocre and there is no frig for leftovers - no microwave to reheat any food. Bed is very comfortable.
April 4, 2013
Rated 4 out of 5 by Catman1 Nice beds
A good nights sleep is very important to me and your hotel met my expectation.
March 30, 2013
Rated 4 out of 5 by Forbusinessandpleasure Economical choice
This hotel is a good economical hotel for the Houston area. The hotel is conveniently located between 3 freeway systems. This convenience also makes the hotel a little difficult to get to without GPS and road audible from the rooms.
The hotel is older but well kept, the rooms are very spacious with a decent work-space and sitting area. The Gym is well equipped with several cardio machines, free weights and some cross-fit equipment.
The pool area is spacious, with plenty of chairs for lounging, and a hot tub for warming up after a dip in the unheated pool.
The club room, is above average with lots of seating and ample room in the workstation. Breakfast in the club room is average, evening appetizers and desserts above average.
In the past I had some concern with the staff, Management reached out and did everything in the power to correct the situation. Subsequent visits have been much better.
All and all I would recommend this hotel an affordable and available option.
March 27, 2013