Rated 4 out of 5 by yotam10 mr
the services and food are very good
the quality of the rooms and the facilities has to improve some are below the normal Sheraton standards
November 30, 2013
Rated 3 out of 5 by Pauljacobson Rooms need significant upgrades to meet expectations
Exceptional Sheraton Abuja staff members going the extra mile almost always give all the reason to revisit.
There are good and bad rooms. You have in one hotel the least star hotel to the highest star hotel. The bad rooms and furnishings desperately need upgrading. I am aware that upgrades are currently underway.
November 9, 2013
Rated 4 out of 5 by Rondo Your policy on extension of days in not good enough
I believe that a good hotel like Sheraton should allow guest to extend their days as first line priority. My stay at Sheraton was the first time. I lost productive hours trying to negotiate extension of my stay. By the third day when i could not renegotiate my extension, I left for another hotel.
November 8, 2013
Rated 2 out of 5 by RegularStayer Appalling check-in
Myself and two colleagues arrived about 11pm. Two staff were in check-in, though they seems to pass the check-in process from one to the other half-way through. It took 55 mins to check two of us in. The female check-in person seemed to have never seen a computer or mouse before, and worked sooooo slowly she was almost a mannequin. She was completely uncommunicative and only mumbled to us, No apology for the very slow check-in. I have been coming to Nigeria regularly for 12 years, and the Sheraton for about 8. This was the slowest check-in I have ever had,. The check-out was barely better, but that's another story. Extremely disappointed, as food service has been improving noticeably at this hotel.
October 27, 2013
Rated 3 out of 5 by TheBoss777 Tremendous improvement recently
I am a frequent guest in this hotel for the past 11years.I must commend and celebrate the efforts and reformation regarding Sheraton Abuja. This is obvious to all and not hidden to anyone. There has been a great and a tremendous improvement and a general transformation since the new GM Mr Boris took over.I believe strongly the guest relationship and interaction is great but needs further improvement. The billings needs to be accurate and handled meticulously. Sheraton Abuja is home away from home and I will want it to remain so. The staffs needs confidence this can be possible if they are trained, encouraged,told what to do and given a free hand to carry it out.,They junior staffs needs to be respected by the senior staffs .
The food at the lounge should be improved upon lately it has detonated...new chefs I suppose..... The hotel has great potentials. Respect for your preferred Guests (platinum) they are loyal . Should be given preferences . It's not all about the money. Loyalty and consistency can make the money. I wish them the best in their efforts . They staffs are the hotel's greatest assets make them happy
October 30, 2013
Rated 1 out of 5 by Cees Worst value for money ever
Quite unbelievable. At a rate of USD 360/night one gets cockroaches in the bathroom, horrible food, untrained staff and old infrastructure.
I am a big fan of Starwood hotels, but this is unacceptable. I cannot believe that Starwood allows this one-star hotel to carry the Sheraton name. Are there no quality inspectors?
February 24, 2012
Rated 2 out of 5 by Karen70 Poor cost-to-quality ratio
This would be an "acceptable" hotel if it were not as costly and if it were not branded "Sheraton" and "Starwood." The price, the photos on the website and the brand names (Sheraton and Starwood) led me to expect a far better experience. I have stayed in hotels in cities far less developed than Abuja that were nonetheless very nice and worth the elevated price I paid. The one “saving grace” of the Sheraton Abuja hotel is the staff - who were very friendly. The Director of Sales and Marketing, Daniel, was very friendly and seemed genuinely concerned with my disappointment in the room. I considered "upgrading" to a Club Level room (from a "Superior" room) but could not justify the additional cost for what was moderate improvement. I am not sitting in a comfortable hotel in southern Nigeria that has a flat screen TV (unlike the Sheraton), has no stains on the walls or lampshade (unlike the Sheraton) and is one third of the price I paid for the Sheraton Abuja. When I return to Abuja tomorrow for an additional 5-day stay I will be checking into another name-brand hotel, which my colleagues had recommended in the first place. The only reason I booked the Sheraton was because of the reputation and my positive past experiences with Sheraton hotels. I believe that the Sheraton Abuja hotel does damage to the Sheraton brand.
I will not stay there again and I will have to re-assess whether to stay at “unknown” Sheraton properties in the future because I am no longer certain that I will have my expectations met based on this experience in Abuja. Prior to my visit I should have read the online reviews for this property (they largely negative).
Until the hotel is renovated I recommend that prices be brought down considerably. Another action that Sheraton International and Starwood may want to consider is to suspend their association with the Abuja property as it does not live up to expectations of excellence that one would expect of Sheraton or Starwood property.
June 17, 2012
Rated 4 out of 5 by Coben Good customer service
Hotel has great response time to complaints or requests. Cheerful staff and has been completely turned around under the new GM and his team. Nice place to stay in Abuja.
October 15, 2013