Rated 2 out of 5 by Abena Please work on improving facilities
Abuja Sheraton Staff are warm, friendly and helpful. However, facilities need a lot of improvement. Some of things I used to enjoy are no longer available. Facilities, furniture and infrastructure are all old.
Please restore your past glory when Abuja Sheraton used to be the standard.
February 20, 2014
Rated 1 out of 5 by yyyy1234 Rude and inefficient staff. Worst experience.
I stayed with the hotel 12/10-12/11.
1. Hotel staff was very very rude. They seemed to be angry at me for no reason.
2. The check-in process (from when they took my passport to when I got my door key) took 50 minutes. The staff would just leave me in the middle of the process, and then some one would take over, and start over. I was received by 3 receptionist in total. My time was wasted.
3. They simply ignored my complaints. "Sorry, the manager is personally unavailable". They said. Until I called the SPG global hotline to complain, they started to treat you like a guest.
4. To all visitors to Abuja - you'll be making a mistake if you stay with this hotel.
December 12, 2013
Rated 4 out of 5 by vickypax Great experience at Sheraton
The welcome at Sheraton is always splendid with staff ensuring that you are quickly attended to and served a glass of juice as common in the African tradition of giving water to every guest. Poolside buffet on fridays are fantastic with lots to to choose from, music and nice decor and light. you need to try it
January 31, 2014
Rated 1 out of 5 by Cees Worst value for money ever
Quite unbelievable. At a rate of USD 360/night one gets cockroaches in the bathroom, horrible food, untrained staff and old infrastructure.
I am a big fan of Starwood hotels, but this is unacceptable. I cannot believe that Starwood allows this one-star hotel to carry the Sheraton name. Are there no quality inspectors?
February 24, 2012
Rated 4 out of 5 by Torontogirl Amazing Hotel with great customer service
It was amazing, i liked the layout of the room
January 22, 2014
Rated 2 out of 5 by Karen70 Poor cost-to-quality ratio
This would be an "acceptable" hotel if it were not as costly and if it were not branded "Sheraton" and "Starwood." The price, the photos on the website and the brand names (Sheraton and Starwood) led me to expect a far better experience. I have stayed in hotels in cities far less developed than Abuja that were nonetheless very nice and worth the elevated price I paid. The one “saving grace” of the Sheraton Abuja hotel is the staff - who were very friendly. The Director of Sales and Marketing, Daniel, was very friendly and seemed genuinely concerned with my disappointment in the room. I considered "upgrading" to a Club Level room (from a "Superior" room) but could not justify the additional cost for what was moderate improvement. I am not sitting in a comfortable hotel in southern Nigeria that has a flat screen TV (unlike the Sheraton), has no stains on the walls or lampshade (unlike the Sheraton) and is one third of the price I paid for the Sheraton Abuja. When I return to Abuja tomorrow for an additional 5-day stay I will be checking into another name-brand hotel, which my colleagues had recommended in the first place. The only reason I booked the Sheraton was because of the reputation and my positive past experiences with Sheraton hotels. I believe that the Sheraton Abuja hotel does damage to the Sheraton brand.
I will not stay there again and I will have to re-assess whether to stay at “unknown” Sheraton properties in the future because I am no longer certain that I will have my expectations met based on this experience in Abuja. Prior to my visit I should have read the online reviews for this property (they largely negative).
Until the hotel is renovated I recommend that prices be brought down considerably. Another action that Sheraton International and Starwood may want to consider is to suspend their association with the Abuja property as it does not live up to expectations of excellence that one would expect of Sheraton or Starwood property.
June 17, 2012
Rated 4 out of 5 by HALID Well done Mr. Boris and the staff of the Hotel
A lot need to be done, the staff are doing their best.
Mr. Boris that (MD) is trying his best, pls keep it up.
January 11, 2014
Rated 1 out of 5 by Elena One of the worst i have ever stayed
It is a terrible hotel - rooms are old and tired, old bedding, dirty, scratches on the bath etc. If your room is above or facing the Elephant bar you will also be treated to a very loud music past the midnight. Staff is very friendly but I had a problem when one of my tops was taken (stolen?) from my room and nobody was going to take a responsibility for the incident. Lock all your valuable (including clothes) in your suitcase :)
May 14, 2012