Rated 4 out of 5 by CassavaMan This hotel needs improvements
This hotel is an old refurbished hotel, which is comfortable but overpriced for the quality of the room offered and with overpriced restaurants.
The rooms are very comfortable but for a $360 per night you would expect everything to be perfect, and many details could be improved.
Clearly the price is too high and I guess justified only by the general hotel prices in Abuja which are all overpriced.
The price of the food is also overpriced, a breakfast for $30, a buffet for $40, a pizza for $21, it is too much!
Plus, the chicken in the pizza was not fresh, and I was lucky not be sick!
Otherwise it is a good hotel well located in the center of Abuja.
August 2, 2014
Rated 4 out of 5 by Dan212 Good customer service
everything was great. meeting rooms show however be sold as a full package i.e. room space plus meeting facilities and not as individual items
August 25, 2014
Rated 5 out of 5 by Coben Home away from home
Stayed for a weekend at this hotel and I must say their services have improved considerably. Sheraton Abuja offers the best service you can find within that price range in Abuja. Staff were extremely courteous, room amenities were complete and hotel clean... Need I say more?
July 28, 2014
Rated 4 out of 5 by jsleek101 This hotel has great facilities and features.
A great place to be and a very nice experience.
August 10, 2014
Rated 5 out of 5 by Tom2012 Pleasantly surprised
Normally stayed at the Hilton given the reputation of this hotel. But the newly renovated rooms are significantly better than the Hilton. Also, exec lounge is really great. If you have status, make sure to work with Daniel - very responsive, hard working, and probably the best VIP concierge amongst all of the Starwood properties. Also many events for platinum members.
One tip - plan to spend a lot of time for check-in/check-out. At least 20min. Don't know what takes so long but it always does.
July 1, 2014
Rated 3 out of 5 by Blog Friendly and helpful
The staff are friendly and very helpful. The hotel is old and in need of refurbishment although work in this regard is underway. The menu is unexciting and could do with improvement. Despite the security, working girls abound.
July 26, 2014
Rated 1 out of 5 by Freddy11 This is NOT Sheraton
This place compared to 3 years ago when I began to come here is even worse, and was already horrible!!!
Food quality is bad, every time we go to dinner we are afraid to be poisoned ( old food and very low quality).
Breakfast in all 2 places ( the club lounge and the ground floor ) gives a sensation of dirtiness and absolutelly no care with old hard pastry, and bread, hunts near the plates with food etc etc....
We are in the club level where it should be better. Rooms have been "they say" refurbished in the club level but actually they only painted the walls because they were full of dead mosquitoes smashed every were.
You should see the condition of the bathroon, it seems something coming from the 60es..... Disgusting!
Regarding security it is a real joke. Here you can come inside with whatever you want, all security checks are completely fake!!
No checks on bags because the x/ray machine is too small, wen passing under metal detector everything is ringing and they let you go.
We are really concerned even more now that ramadam is going to finish!
When out is raining It's raining in the corridors as well, there is no maintenance at all!
Yesterday evening we found a dead rat just out of the kitchen door of the "best" restaurant of the hotel, I can not even imagine what I could see behind that door!
The only one change i saw are 2 lifts on a total of 6 renewed and better internet.
Last but not the least we have a rate of more than 600 dollars for each one for each night! It's really too much for what they give us.
Payed for 9 night s more than 5600 dollars!!, it's a lot of money.
Simple question: How can SPG accept all this?
This place is not acceptable any more.
I would love to receive from you an answer on my feed back.
Please not from the GM because on tripadvisor his answer is everytime the same to all complains ( and they are a lot) and you already see that he already knows but he doesn't care.
Thank you for your time.
July 27, 2014
Rated 4 out of 5 by alsuk Mr. A. Esuku
Wonderful services from Mrs. Chanmwa Golit at the pool bar, so caring and nice. regardless of the time frame she know your needs and she serves right. a good worker is an asset.
July 23, 2014