Rated 3 out of 5 by Grccs Great Business Location, but needs improvement
While the hotel offers a great location, specially if conducting meetings at the WTC, bear in mind the following:
* Lower level rooms are very noisy from the club downstairs
*Shower water temperature can be tricky, and pressure is good only when opened full blast. You must be in the shower (with the door closed) in order to turn on the water.
*Bar downstairs closes earlier than other hotels around the area.
*Check-in took more than 20 minutes, eventhough no one else was waiting.
* Room service took more than 45 minutes, and was cold by the time it got to my room.
February 25, 2013
Rated 5 out of 5 by Durin Excellent
I had the experience of leaving my passport plus money in the room and I left the hotel. I went to the airport and I only realized that I had left my passport in the hotel until the check in moment. I called the hotel and I felt really like the staff did everything they had to do to help me out. Everything was returned to me by the security staff. In these days this is just an example of good service and the quality of the people Sheraton is hiring. These are the real reasons why I would choose a hotel again. Thanks to the Sheraton team in Sao Paulo.
August 20, 2013
Rated 2 out of 5 by TK24 The noise level from the Club located in the hotel made my stay terrible
The hotel has a night club located inside of the facility. The club is the number one club in Sao Paulo. Unfortunately for the guests staying there you hear the music and noise the entire night long. The club opens around 10pm at night and stays open until 6am. The music is loud and plays the entire time the club is open. The people inside the club are as loud as the music. I checked out on Friday at 6am- The club was closing so about 100 people were leaving at the same time. It was difficult to get the elevator and a taxi. The gentleman at the front desk was very nice and apologized for the noise. He assisted with getting me a taxi. I'm not sure what i would have done without him because we had to work our way thru the people to get a taxi.
February 25, 2013
Rated 1 out of 5 by Karan Not a Sheraton
This is the worst Sheraton, I have ever stayed, I paid top price for this hotel, but it does not come close to what Sheraton has to offer. The room had a leaking washbasin, they guy who came to fix it, left all his tools in the room, with dirt on the floor. Had no coffee or team maker, staff offered me a cattle for hear water, but forgot to gave me cups for tea. Break fast was continental only, with stuff like no oatmeal etc, which is one the most commonly used breakfast. Restaurants had no English speak waiters or manager, had hard time ordering dinner, Gym has only four machines, need to wait in lines to get on…I strongly suggestion Sheraton’s should take their name away from this facility. In room spa cle sat 8:00pm with no other alternate.
November 12, 2012
Rated 5 out of 5 by DJOC Stellar Service
We were staying at the hotel the week that protests were happening throughout the city and I asked on the day we were scheduled to leave if we should be concerned about our trip to the airport. Marjory told me there should be no problem, but if there was, she would call me. Not only did she call, but when she couldn't reach me, she kept trying (both email and phone) because as it turns out there was going to be at the protest at the airport and we should get on the road as soon as we could. I truly appreciated her diligence and follow-up!
August 1, 2013
Rated 4 out of 5 by mher77 Suite Room - But not too much
I've used my benefits to upgrade my stay at last time, in Sao Paulo.
It is always a great experience, but not that time. I believe because design reason, the bathroom was defined with no walls, and my wife and I, lose all privacy during all period of stay. Besides that the window besides the bed was without the blackout like the other room, giving us a bad night of sleepy. I sure Sheraton will improve this as always, but this time for us was a bad experience, unfortunately
July 2, 2014
Rated 1 out of 5 by fred18 Disappointmet
I had few problems:
1) the car I booked to be picked up at the airport was 30 minutes late
2) my room had no shutters, blinds for one window, no plug for the sink, and television not working properly.
the second night I have been accomodated in another room.
I sent an email asking the invoice for some expenses charged after I left, and they have not do it, so far.
In any case, the people in charge with Platinum members were very nice and tried to help.
Unfortunately is the only Starwood Hotel in Sau Paulo.
May 7, 2014
Rated 4 out of 5 by DA12 Large rooms, good business location
The rooms are large and the hotel is in a great location for business. Forget e-mailing the staff though, I sent them 3 e-mails in advance asking questions and not one was responded too... The other weird thing was their morning "newspaper" was printed off the internet on regular copy paper... Anyway, no big deal just struck me like it was a backpacker hotel newspaper not a Sheraton. In general though the hotel staff was pretty helpful and knowledgable plus the rooms were pretty good size with plenty of workspace.
October 11, 2012
Rated 1 out of 5 by EddyF The hotel is run down
Had to book 3 nights despite only needing 2 because of the world cup.
Had to ask to change 3 times the room provided until there was one in acceptable condition.
When I checked out the 2nd day, I wasn't offered a reimbursement for the night I wasn't going to be there.
Elevators and bathrooms were filthy.
I visit Sao Paulo since the 90's and many times went to that hotel, and it is in the worst condition.
WiFi service is subpar at best
July 11, 2014
Rated 4 out of 5 by Manuelito Designer Suite
I was upgraded to a Designer Suite. Thank you very much for this.
But: I did not like the room at all, as there were two things I did not like:
1. The toilet is in the middle of the room. That's a joke...
2. The shower was extremely hot and could not be regulated.
August 1, 2014
Rated 4 out of 5 by MJATampa 3 nights April 2013 Tuesday-Friday
Positive- hotel has a nice crib if you do travel with infant. Staff is very helpful and room was very nice.
Negative side- very poor lounge for SPG platinum members with only chips and peanuts and not too many choice for soft drinks during happy hour also there is not a lot space like others Sheraton hotels in major cities. . Breakfast is average but needs improvement. Platinum members should have access to a better lounge. Fitness center small and not enough equipment.
May 3, 2013
Rated 4 out of 5 by docdauck Good short stay!
Sheraton Sao Paulo delivered all what I needed to my full satisfaction during a short 2 night stay (business trip from Europe): very friendly staff, easy check-in even early in the morning for a reasonable add-on fee, non-smoking room but comfortable smoking area on the club terrace. One dinner at the restaurant was good (I skipped breakfasts so cannot judge that).
July 8, 2014
Rated 5 out of 5 by DocaRJ excellent service
excellent facilities and accommodation at the apartment.
Trained, friendly and efficient professionals
August 9, 2014
Rated 5 out of 5 by Tzengia A very good hotel and a Fantastic Staff
I spend couple of nights in this hotel. Room are very clean, nice and quiet. The Sheraton staff was above my expectations; I had some personal problem and they supported me in an outstanding way. Never experienced such a level of services. If I'm in the area, I will return for sure!
July 21, 2014
Rated 5 out of 5 by Happyguest300 This is the hotel to stay at for business travelers and others
Laura and staff were fantastic and displayed professionalism and willingness to please their customer. Before I arrive, I email Laura my concerns and she went well beyond my expectations to ensure I had the best stay ever. If you have any concerns about staying at this hotel, before you book anywhere else, please communicate your concerns with the staff and they will be very accommodating to your needs. I would recommend this hotel to anyone.
October 21, 2013
Rated 5 out of 5 by TolgaySatana Good Hospitality
I strongly recommend al to prefer sheraton during Sao Paolo visit
August 4, 2014
Rated 2 out of 5 by crismagno At this hotel I didnt feel as I was a loyalty member
In all hotel from SPG network I've stayed so far I felt special, treat differently, as I have a platinum membership. At this one, I needed to ask for all my benefits and some of them I havent achieved. 1. It look a lot to link my membership in the system and because of that even the hotel was not full I havent receive my upgrate (they said they could offer me but just after 2 days, but even after 2 days nothing happened). 2. they didnt asked what benefit I wish to choose 3. I've asked late check out and the first answer was that I couldnt have, just when I said I was a platinum member they change the speech 4. the internet wasnt working well and no internet at the gym area 5. I've asked a space so I could have a meeting with 1 person and the only availabilyt was a paid room and this hotel has 2 floors of lounge area. 6. I asked for nutritional information about their food and the only thing I received was in my last days a letter from the concierge that he knew I had food restriction (after asking 4 times for the info) and he was dispnoblie to help me. 7. There werent any power points close to the bed to recharge the cell phone. Next time, I would choose another hotel close by, even if this one is SPG, as for me I didn't feel any difference
August 4, 2014
Rated 2 out of 5 by AJSouza Sad to see the property downhill
I have stayed in this hotel for a long time, many times. It's sad to see how disapointing the things are becoming. The staff is great, always supportive, but this has not been enough to save the day around multiple issues, as I'd like to list:
-Many rooms are not renovated and look more like an old downtown hotel.
- Many rooms are noisy as there is a "classy" night club sharing the same space. VERY NOISY.
- Internet: Forget any voice or media using in room internet. You may be lucky in the lobby, but don't take it as granted.
- Breakfast: In the last few days, I had a hard time to be served even when there was more staff in the restaurant than the total of guests sitting (weekdays and weekends)
- Location: It is the great thing about the hotel like the staff, but the property needs remodeling / fixing
- The competing hotels around this one will be my choice next time, sadly. 2 months ago WTC was overbooked and I ended in another chain next door and the experience was great. I regreted getting back to sheraton this time. Even in the more expensive options, it pays off to have good service at breakfast as well functional Internet and renovated rooms.
July 29, 2014
Rated 4 out of 5 by JRRMex Facilities and high price
The room do not have a place to put my cloth in drawers and the gym was very basic in a room while they were fixing the "real" one, however charging 500 USD for a night I believe is unreal for the kind of services offer. I expect to have a better room with drawers and more comfortable as well as a good gym and facilties and with a better price. A colegue was there and his room was better and he paid half the price for a better room.
December 16, 2012
Rated 5 out of 5 by REW099 Very comfortable and attractive hotel
Rooms were wonderful and artfully decorated
The only downside is the location; there is very little to do/see within walking distance.
The Metro/train is accessible however
July 21, 2014
Rated 5 out of 5 by Anna71 Attention to Detalhe is amazing
Everyone feels at Home .. The WTC Sheraton is defiantly home away from home
July 29, 2014
Rated 4 out of 5 by AZ67 Great service and nice stay
I went to SP to a convention and stayed at this Sheraton. It is located in a nice area and the staff were very polite and helpful. The only two things I would suggest is to reduce the volume of the disco (My room was in a 3rd floor) and provide a more variety of food at breakfast. Otherwise, it would have been an excellent review.
June 21, 2014
Rated 3 out of 5 by Nitin Not so good experience, could have been better
Had high expectations, being a Sheraton hotel, but was set back due to following:
- Room size is very inadequate for a Sheraton hotel
- Room service for tea/coffee took ages to arrive all days and was cold when served
- Internet was flaky most days, wasnt working at all last day
- Very limited international cuisine choice on menu.
Only silver lining was the staff at restaurent and front desk who were very helpful.
May 21, 2013
Rated 5 out of 5 by CFAM Excellent Stay
Very glad with responsiveness of Sheraton Staff.
July 29, 2014
Rated 5 out of 5 by 500NightsLifetime Staff understands hospitality
Excellent staff that met my needs. Concierge was A+ as was front desk.
July 28, 2014
Rated 3 out of 5 by RATRAVEL Hit & Miss
Lots of follow ups.......
July 29, 2014
Rated 3 out of 5 by RATRAVEL Disappointing
Average or below at best.
July 29, 2014
Rated 4 out of 5 by Bobby52 the room was located in a noisy area
although everything connected with the hotel (service, facilities, etc.) was great and met my expectations, the fact that my room was located next to the service elevator and the noise coming from the elevator shaft kept me awake, voided all other positive experiences. I would certainly come back to this hotel--but I would NEVER again stay in the same room. Luckily I only stayed at the hotel for one night.
February 7, 2013
Rated 3 out of 5 by Goldfinger Location
Nice conference facilities
July 27, 2014
Rated 4 out of 5 by 037Leo The Staff is Wonderful
All the staff members at this hotel treat me and my wife so well. We love to stay there as we feel right at home. There is an older gentleman in the restaurant in the morning that knows we like tea instead of coffee and always brings it when he sees us. They make us feel welcome and I can't say enough good things about the staff. They are all friendly and helpful. Love this hotel!
October 14, 2013