Rated 1 out of 5 by Karteer Just could have been better
The overall stay was just awful! One of the worst Sheraton hotels I have stayed at. Overpriced, old and need of refurbishment, internet slow or not working, staff not accommodating and don't stay there on Saturday nights as there is a club on the basement floor which played too loud music even after the 9pm curfew!
January 7, 2012
Rated 2 out of 5 by chrisf999 very poor value - never a group 5 hotel
Frankly a very unimpressive example of a Sheraton. This does nothing to help the brand.
No laundry on a Sunday, inablility to use the swimming pool most evenings as they had rented the area our for private events. The night club (to which guests are members) was closed to guests on thursday and saturday due to a private event and apparently to be closed on the friday of my stay.I could go on but the rooms are not really well reprensed by the pictures on the website; many are very tired and seriously in need of updating..... need i say more.. i could but i have run out of energy.
December 8, 2011
Rated 4 out of 5 by Simplify Little things
Put a coffee maker in room. From the bill it seems that if the guest picks up the phone the minimum charge is $ 15.25 - if this is how the phone is billed to the hotel then this is ok. If the hotel in not billed like this then stop making money on the phone calls - add it to the room cost - it make for ill feelings if the guest thinks he's paying a lot for room and then being gouged for calls as well. If a SPG member checks in without SPG number - have a data base so you can look up the number based on the guests name
September 2, 2012
Rated 5 out of 5 by TuckCK Great room, Great night club "Club A"
Short 3 days 2 nights stay, upgraded to Club floor, honored for Your24 eventhough I did not make 48 hours request in advance, my ambassador called front desk and the manager Fernando honored the request. Great location, Great room, Club floor has good breakfast and amenities.
November 6, 2012
Rated 2 out of 5 very dated
Very dated hotel, Internet not working half the time and don’t expect much more than peanuts in the club lounge (e.g. no canapés). First time and last time I stayed here!
September 17, 2012
Rated 2 out of 5 by js62 Sheraton WTC
Provided very dated room as Platinum member. Little value seen in Platinum status in recent stays at SPG hotels.
December 17, 2013
Rated 5 out of 5 by nadiaOm This Hotel has great features
excellent, staff, great accomodation.
i always enjoy my stay...thank you
October 7, 2012
Rated 2 out of 5 by FAMM IN URGETN NEED OF REMEDELING
Carpets, sofas, chairs, everything needs replacing
October 21, 2012
Rated 3 out of 5 by RafKam For die-hard SPG fans only
This one should only be used if you're a diehard SPG member. Whenever possible book over the phone directly with hotel as online rates are often significantly more expensive. This is more of a convention-type of hotel.
Rooms are large but outdated, even on club floor. Club lounge is good though. Wifi is ok. On Fridays and Saturday nights there is significant noise from the club downstairs, although as a guest you get complimentary access, which could be a bonus for some. There is a small pool and gym area.
Hotel is located within a specialist home decoration mall, and has a few good restaurant and fast food options, otherwise a taxi is needed for most places. Location is decent for getting to most places in SP.
There are much better value and better located options in SP.
April 15, 2012
Rated 1 out of 5 by Henry75 Worst SPG hotel experience
This is my second stay here and each time stayed for 10 nights. There are no improvement vs. my 1st stay and totally disappointed with this hotel.
Below are the facts:
1. Noisy room which the Club A open from 11pm to 5 am. Strong drum made the room shake at night.
2. Poor wifi. Loss connection and took whole day to fix it. Not stable and need to keep on re-connect every 10 min. Poor speed.
3. Laundry not follow instruction. Ask to fold but hang.
4. Poor staff service handling complaint. The manager show unhappy , give not reasonable answer and not keep promise. The QA manager showed unhappiness or indirectly told me that my complaint is not reasonable.
5. Housekeeping forgot to put mineral water or laundry bag or chocolate in the room.
6. Room key unable to function and need to go to front desk 2 times to change.
January 15, 2014
Rated 1 out of 5 by Chuncher Appaled by condition of hotel
Electrical outlets in room missing covers
Air condition not working well
Reception desk English below par compared to other hotels in Sao Paulo
Access to Gym is not conducive - lobby thorugh which you have to walk should be better lit
Hallways not air conditioned
Musty smell in hallways and room
It has been a while since I stayed a Sheraton and wanted to give it another try - regretably not a good expedrience
October 27, 2013
Rated 5 out of 5 by Luis76 They made me feel like family
I was in the hotel for 2 months with my work team due tu business need and the staff of the hotel made feel like family, they knew our names after 2 days and when one of the team member got sick Lindoval took a taxi to the hospital with her, I cannot express the gratitude I feel for him. Thanks for going the extra mile with us!!! I will for sure recommend this hotel
November 6, 2012
Rated 5 out of 5 by Russ23 Great business hotel in Sao Paulo
Had a wonderful experience with very helpful staff, great business center, Gold Starwood guest treated like royalty.
The one small drawback is the noise from the very active nightclub. Try to get a room on a higher floor!
April 9, 2013
Rated 1 out of 5 by Gerardo87 Worst SPG experience so far...
This has been the worst experience I've had in an SPG property so far, here are the facts:
1. I booked my stay through my ambassador at a specific rate in USD and by the time I check out I'm surprised to see that my rate has been converted to BRL at the "hotel rate" which is significantly higher than the interbank rate. Watch out here, you should check the exchange rate while checking-in, otherwise you'll get robbed as I was.
2. Of course, when receiving the Starpoints for my stay. They were much less than what I actually was charged in USD. It seems the hotel used whatever exchange rate is best for its interest.
3. If you're a fan of the Green Choice Program as I am, don't get excited. This hotel puts a cap of 3 nights per stay, and if you leave the Green Choice notice for more than that, you won't get your room cleaned neither you will get any Starpoints. Been there, done that...
4. As others have said, it's an old hotel, it has an awful club inside which makes it quite noisy at nights and the overall service is very subpar.
I really hope the hotel management takes better care of their guests. In the meantime, I'm sure there are much better, less expensive options in Sao Paulo to choose from.
November 27, 2013
Rated 1 out of 5 by Robb9498 Disappointed
Miscommunication by staff, slow response times and bad service
February 17, 2013
Rated 2 out of 5 by Viajero305 Work To Be Done
The shower needs improvement. The shower head doesn't have good water distribution. Also, it points right at the door. The shower floor is too shallow and makes the water flood onto the floor outside the shower room.
Housekeeping did not reset my clock for several weeks on my last stay (6 weeks in SP), after a blackout.
I just reached Platinum, but the room I was assigned did not have a bath tub. Very disappointing.
On a previous stay, the window curtain was left hanging loose for 3 days, until I had to report it. I did not touch it, therefore it had to have been housekeeping the one that left it hanging, but they didn't bother to fix it.
I have given feedback about the breakfast so many time. For someone like me who has spent more than 50 days at your hotel, your breakfast needs more innovation. I have the same food every day. It gets boring very fast. The VIP room breakfast is no different.
The lighting in the rooms can be improved. It is too dark, even with all the lights on. When the furniture, carpet and wood panelling are all dark, it tends to make the room feel like a cave.
Traveling from Asia, usually leaves me pretty jet lagged. Sometimes the nightclub music makes it difficult to get a good rest.
Some of the taxi drivers (regular) have ripped me off. I was once charged 50 reais to get to a destination. My return taxi cost me 20. You should blacklist some of the taxi drivers who are dishonest to your guests. It is challenging to report them since one only learns of the crime long after it has happened.
I don't really trust the pool water much, because I once went to Club A and noticed the amount of cigarette ash and sometimes bottles and cups floating or at the bottom of the pool.
Your gym is very small compared to other hotels.
November 3, 2013
Rated 1 out of 5 by Anonymous Impossible to Sleep
Rooms were acceptable and no problem sleeping first 2 nights. On Thursday, Club "A" on Level C was so loud I couldn't sleep as the base reverberated through my room. (For some reason club rooms are on level 2) After 2 calls to front desk they moved me up to 16th floor at 1:00 AM. Staff response was good and I kept both rooms so I didn't have to move my luggage.
Checking trip advisor after my stay, tons of complaints about noise from the club. Didn't check in advance as this is unheard of to me in a Starwood (or other Top Competitor) business hotel.
Over 500 nights in Starwood and never an experience like this
March 30, 2013
Rated 4 out of 5 by Biztrvlr Repairs
The hotel and specially the staff I dealt with was very acceptable.
My only complaint was with the lack of proactive communication about repairs being done.
I arrived at the Sao Paullo airport at midnight and by the time checked into the hotel it was 1am.
There was not water in my room and when I called the from desk they informed me they were doing some work and wil try to restore water ASAP. After traveling for about 16 hours, I wasn't able to take a shower and brushed my teeth using bottle water.
The hotel slid a typed letter meant to inform the guests of the work being done but it was after the fact.
January 16, 2013
Rated 3 out of 5 by kartick Good but could be better
i stayed in Sheraton from 14th to 19th and from 22nd to 24th Sept 2014. the stay was good and the staff courteous. the design rooms were beautiful and nice.
One thing got me really worried was the bad internet connection. the LAN did not work and the Wi-fi was too slow for doing anything.
(maybe the wi-fi do not use pswd ,hence anyone could log in) . for such a property high speed internet is a must and i struggled having VOIP calls at night. raised it
Food options were limited for vegetarians ,but the chef in C floor took note and prepared food specially for us. thanks a lot to him and Pablo for making our dinner memorable.
Also, the pool is mostly closed in the evening for a swim and events keep happening .
September 26, 2014
Rated 5 out of 5 by Lipstickjane Comfy beds and helpful staff
I had a great stay here while attending here as an exhibitor at a rail conference this week. I loved my room - no.511 - a 'design' room with sleek furnishings and a huge, extremely comfortable bed. The staff were very helpful and arranged a couple of brilliant massages for me whilst I was there (ask for Elsa) and the Jeferson the concierge was an angel, helping me sort out issues I was having with UPS to ship my exhibition stand back to the UK . My only gripe was the cleanliness of the pool and the fact that on the two occasions I visited it no staff were around and to get to the pool you had to walk through a dark, unlit entrance and corridor. That said, I would definitely stay here again.
March 8, 2013
Rated 4 out of 5 by Islander50 Great Hotel with an extremely slow internet
Everything was fine during my stay but the internet conection. Extremely slow and impossible to navigate at late night.
Hotel facilities are great however the fitness room should be expanded.
November 27, 2014
Rated 3 out of 5 by AloneInSaoPaulo Shearton WTC Sao Paulo
I have to stay at this hotel for 20 days, so I get to know the hotel pretty well.
Key benefits of the hotel: there are restaurants & a food court at the lower level of the hotel. It gives you a variety of choice if you don't want to go out to eat. Very friendly staffs to accomendate your needs.
Improvements: The hall way & room looks old even it is a nice hotel. The hallway carpet is having wrinkles after being heavy used. The curtain has a strong mildew smell when you open & close them. The hotel needs to get them cleaned ASAP.
Things to watch out for: Ask for a room that is far away from the disco if you want to get some sleep. The gym is hard to find. Ask the hotel staff to guide you to the gym for the first time.
November 25, 2013
Rated 4 out of 5 If only restaurant staff were a bit more service oriented and if the gym was larger...
This is a great hotel, not very new, although some rooms have been totally redone and individually designed, the lobby and classic rooms are in a good state, comfortable and there is everything you may need. My only complaint is that the lobby restaurant staff need to get more service oriented, especially the hostess at breakfast who looks and acts as if she is totally bored...and some english from servers would nbe nice too. Also the gym is really small for the size of the hotel so had to wait several times. Other than that this is a solid hotel with great value.
April 21, 2013
Rated 3 out of 5 by Grccs Great Business Location, but needs improvement
While the hotel offers a great location, specially if conducting meetings at the WTC, bear in mind the following:
* Lower level rooms are very noisy from the club downstairs
*Shower water temperature can be tricky, and pressure is good only when opened full blast. You must be in the shower (with the door closed) in order to turn on the water.
*Bar downstairs closes earlier than other hotels around the area.
*Check-in took more than 20 minutes, eventhough no one else was waiting.
* Room service took more than 45 minutes, and was cold by the time it got to my room.
February 25, 2013
Rated 5 out of 5 by Durin Excellent
I had the experience of leaving my passport plus money in the room and I left the hotel. I went to the airport and I only realized that I had left my passport in the hotel until the check in moment. I called the hotel and I felt really like the staff did everything they had to do to help me out. Everything was returned to me by the security staff. In these days this is just an example of good service and the quality of the people Sheraton is hiring. These are the real reasons why I would choose a hotel again. Thanks to the Sheraton team in Sao Paulo.
August 20, 2013
Rated 2 out of 5 by TK24 The noise level from the Club located in the hotel made my stay terrible
The hotel has a night club located inside of the facility. The club is the number one club in Sao Paulo. Unfortunately for the guests staying there you hear the music and noise the entire night long. The club opens around 10pm at night and stays open until 6am. The music is loud and plays the entire time the club is open. The people inside the club are as loud as the music. I checked out on Friday at 6am- The club was closing so about 100 people were leaving at the same time. It was difficult to get the elevator and a taxi. The gentleman at the front desk was very nice and apologized for the noise. He assisted with getting me a taxi. I'm not sure what i would have done without him because we had to work our way thru the people to get a taxi.
February 25, 2013
Rated 1 out of 5 by Karan Not a Sheraton
This is the worst Sheraton, I have ever stayed, I paid top price for this hotel, but it does not come close to what Sheraton has to offer. The room had a leaking washbasin, they guy who came to fix it, left all his tools in the room, with dirt on the floor. Had no coffee or team maker, staff offered me a cattle for hear water, but forgot to gave me cups for tea. Break fast was continental only, with stuff like no oatmeal etc, which is one the most commonly used breakfast. Restaurants had no English speak waiters or manager, had hard time ordering dinner, Gym has only four machines, need to wait in lines to get on…I strongly suggestion Sheraton’s should take their name away from this facility. In room spa cle sat 8:00pm with no other alternate.
November 12, 2012
Rated 4 out of 5 by pnigl Great Concept, Better Experience!
Second time to this Sheraton after a not really convincing first stay earlier this year. Stayed on the 4th floor this time with great rooms and a wonderful lounge. The Staff was able to respond quickly to my inquiries from the convienently located Concierge Desk available on the same floor. This is how I envision my stay!
November 3, 2014
Rated 5 out of 5 by DJOC Stellar Service
We were staying at the hotel the week that protests were happening throughout the city and I asked on the day we were scheduled to leave if we should be concerned about our trip to the airport. Marjory told me there should be no problem, but if there was, she would call me. Not only did she call, but when she couldn't reach me, she kept trying (both email and phone) because as it turns out there was going to be at the protest at the airport and we should get on the road as soon as we could. I truly appreciated her diligence and follow-up!
August 1, 2013
Rated 2 out of 5 by timber29 Expected a lot more from SPG Category 5
+ Front desk staff are all very friendly and helpful.
- Breakfast service staff barely speaks English.
- Went to Club A for dinner. They brought me champaign without promoting. I thought it was free. But I was charged at the end, and they charged me for water.
- My shower door never closed.
- Some days my bathroom would be missing new shampoo, or new lotion, or new loofa...
October 16, 2014