Rated 5 out of 5 by Florian very friendly staff
helpful and friendly staff at check in and check out
January 11, 2013
Rated 5 out of 5 by Tataira Comfortable as usual.
Very well located, pleasant view and great service.
January 31, 2013
Rated 4 out of 5 by Gthadeu Be VIP in the CLUB A is a great differential
Be VIP in the CLUB A is a great differential
October 6, 2013
Rated 5 out of 5 by philie graet accomodations
great services and good standart of quality
April 28, 2013
Rated 4 out of 5 by Greg Good comfort, gym and location
Fast check in, out, gym, pool and comfort.
April 12, 2013
Rated 5 out of 5 by Pilita01 Good personal
Very good people is attending the hotel.
November 21, 2013
Rated 3 out of 5 by Praveen This hotel is close to my office but very below average sheraton that I have stayed at..
Rooms seem old and smell stale.
February 28, 2014
Rated 4 out of 5 by DayanCorrea2012 Great hotel.
My stays in this hotel are always great.
August 31, 2013
Rated 5 out of 5 by ID55 Great locale
Centrally and conveniently located
June 16, 2013
Rated 4 out of 5 by Florian nice rooms
very nice rooms at the WTC
February 8, 2013
Rated 5 out of 5 by TravelGuy74 Fantastic Hotel
I was surprised to see the negative feedback for this hotel. I didn't quite know what to expect at check-in after reading a few reviews.
I am very impressed!
Check-in was friendly and efficient. I was absolutely recognised as a platinum guest, and as being a platinum 100 guest for several years, I do have high expectations of service, especially from SPG, the greatest hotel chain.
I showed up early, before my room was ready and was taken to the lounge to relax until I could go to my room.
My room is stunning. Clean, well designed, new furniture, modern. I love it!
Shortly after settling in, a butler in tuxedo and white gloves delivered tea service with snacks. As my Portuguese is still under construction, I am happy to be well understood in English and have yet to meet a single staff member who didn't speak English proficiently.
I think it's too easy to bash hotels with negative reviews, as we all cant always get our way, every time. It's important that we also take the time to recognise when hotels also do things properly.
This is a world class hotel. I would recommend it to anyone travelling for business or pleasure, needing to stay in a downtown location.
Attached to the hotel are about 12 different restaurants that all allow you to charge meals to your room. The hotel's own restaurants offer great variety and quality. With a shopping centre attached, this really does have everything, anyone could need, and more.
Thank you Sheraton, for once again, impressing someone like me, who isn't always easy to please or impress. Well done!
May 24, 2014
Rated 2 out of 5 by NotImpressed0927 Not US Friendly
Upon arrival, things seemed to be satisfactory; however, that quickly changed. During the first week, I was booked on the 9th floor. The room was old and needs significant updating. The shower head sprayed all over the place and leaked on the floor outside the shower/tub combo. Watch out for the Tuesday night Club A arrivals! If you are lucky enough to have an even numbered room on most floors, you will find yourself awakened in the wee hours of the morning (and I'm talking about 4am) by the club goers outside in the pool area. Fun stuff! Club access to the 15th floor is only granted to those "preferred" members who evidently have the fortune of getting booked on the 15th floor and they are not very accommodating to anything else.
During the second week, I was lucky enough to be booked on the 10th floor and an odd numbered room...no more club interruptions! However, when I arrived to my room, there was no outlet near the bed to plug any electronics in, meaning, I couldn't work or charge my things, while trying to relax. I requested a change of rooms. Again in an odd numbered room, I appreciated the fact that club goers would not awaken me at 4am this week. The second room I was given is more modern; however, the separate shower unit does not contain any shelving, other than the soap dish, to accommodate bottles of shampoo or other bath-related items that I might need, nor is there a comfortable place for shaving my legs (maybe too personal, but I'm trying to be honest). Additionally, the shower head is old and sprayed everywhere, including leaking under the shower door, making a wet mess on the bathroom floor. I'm thinking safety hazard. English speaking employees are not their strong point and it is difficult to communicate with people in this hotel. Two room service orders later, from a less than par menu, I might add, they still didn't get it right and I went without dinner because it was too late to try again and too late to go anywhere else.
In conclusion to this long, but hopefully helpful review, the people try to be nice, it is good proximity to my office, but I really hope I never have to stay at this hotel ever again.
April 1, 2014