Rated 1 out of 5 by Henry75 Worst SPG hotel experience
This is my second stay here and each time stayed for 10 nights. There are no improvement vs. my 1st stay and totally disappointed with this hotel.
Below are the facts:
1. Noisy room which the Club A open from 11pm to 5 am. Strong drum made the room shake at night.
2. Poor wifi. Loss connection and took whole day to fix it. Not stable and need to keep on re-connect every 10 min. Poor speed.
3. Laundry not follow instruction. Ask to fold but hang.
4. Poor staff service handling complaint. The manager show unhappy , give not reasonable answer and not keep promise. The QA manager showed unhappiness or indirectly told me that my complaint is not reasonable.
5. Housekeeping forgot to put mineral water or laundry bag or chocolate in the room.
6. Room key unable to function and need to go to front desk 2 times to change.
January 15, 2014
Rated 2 out of 5 by js62 Sheraton WTC
Provided very dated room as Platinum member. Little value seen in Platinum status in recent stays at SPG hotels.
December 17, 2013
Rated 1 out of 5 by Gerardo87 Worst SPG experience so far...
This has been the worst experience I've had in an SPG property so far, here are the facts:
1. I booked my stay through my ambassador at a specific rate in USD and by the time I check out I'm surprised to see that my rate has been converted to BRL at the "hotel rate" which is significantly higher than the interbank rate. Watch out here, you should check the exchange rate while checking-in, otherwise you'll get robbed as I was.
2. Of course, when receiving the Starpoints for my stay. They were much less than what I actually was charged in USD. It seems the hotel used whatever exchange rate is best for its interest.
3. If you're a fan of the Green Choice Program as I am, don't get excited. This hotel puts a cap of 3 nights per stay, and if you leave the Green Choice notice for more than that, you won't get your room cleaned neither you will get any Starpoints. Been there, done that...
4. As others have said, it's an old hotel, it has an awful club inside which makes it quite noisy at nights and the overall service is very subpar.
I really hope the hotel management takes better care of their guests. In the meantime, I'm sure there are much better, less expensive options in Sao Paulo to choose from.
November 27, 2013
Rated 3 out of 5 by AloneInSaoPaulo Shearton WTC Sao Paulo
I have to stay at this hotel for 20 days, so I get to know the hotel pretty well.
Key benefits of the hotel: there are restaurants & a food court at the lower level of the hotel. It gives you a variety of choice if you don't want to go out to eat. Very friendly staffs to accomendate your needs.
Improvements: The hall way & room looks old even it is a nice hotel. The hallway carpet is having wrinkles after being heavy used. The curtain has a strong mildew smell when you open & close them. The hotel needs to get them cleaned ASAP.
Things to watch out for: Ask for a room that is far away from the disco if you want to get some sleep. The gym is hard to find. Ask the hotel staff to guide you to the gym for the first time.
November 25, 2013
Rated 5 out of 5 by Pilita01 Good personal
Very good people is attending the hotel.
November 21, 2013
Rated 2 out of 5 by Viajero305 Work To Be Done
The shower needs improvement. The shower head doesn't have good water distribution. Also, it points right at the door. The shower floor is too shallow and makes the water flood onto the floor outside the shower room.
Housekeeping did not reset my clock for several weeks on my last stay (6 weeks in SP), after a blackout.
I just reached Platinum, but the room I was assigned did not have a bath tub. Very disappointing.
On a previous stay, the window curtain was left hanging loose for 3 days, until I had to report it. I did not touch it, therefore it had to have been housekeeping the one that left it hanging, but they didn't bother to fix it.
I have given feedback about the breakfast so many time. For someone like me who has spent more than 50 days at your hotel, your breakfast needs more innovation. I have the same food every day. It gets boring very fast. The VIP room breakfast is no different.
The lighting in the rooms can be improved. It is too dark, even with all the lights on. When the furniture, carpet and wood panelling are all dark, it tends to make the room feel like a cave.
Traveling from Asia, usually leaves me pretty jet lagged. Sometimes the nightclub music makes it difficult to get a good rest.
Some of the taxi drivers (regular) have ripped me off. I was once charged 50 reais to get to a destination. My return taxi cost me 20. You should blacklist some of the taxi drivers who are dishonest to your guests. It is challenging to report them since one only learns of the crime long after it has happened.
I don't really trust the pool water much, because I once went to Club A and noticed the amount of cigarette ash and sometimes bottles and cups floating or at the bottom of the pool.
Your gym is very small compared to other hotels.
November 3, 2013
Rated 1 out of 5 by Chuncher Appaled by condition of hotel
Electrical outlets in room missing covers
Air condition not working well
Reception desk English below par compared to other hotels in Sao Paulo
Access to Gym is not conducive - lobby thorugh which you have to walk should be better lit
Hallways not air conditioned
Musty smell in hallways and room
It has been a while since I stayed a Sheraton and wanted to give it another try - regretably not a good expedrience
October 27, 2013
Rated 5 out of 5 by Happyguest300 This is the hotel to stay at for business travelers and others
Laura and staff were fantastic and displayed professionalism and willingness to please their customer. Before I arrive, I email Laura my concerns and she went well beyond my expectations to ensure I had the best stay ever. If you have any concerns about staying at this hotel, before you book anywhere else, please communicate your concerns with the staff and they will be very accommodating to your needs. I would recommend this hotel to anyone.
October 21, 2013
Rated 3 out of 5 by anniefim Please change pool facilities
During my stay I wanted to enjoy the pool. The two times I went there, there were no towels, no cushions and the bar only served the club. Also, there was happening sound testing at the club!!! So, after a full day of work, I was unable to enjoy a drink in silence at the pool. VERY annoying.
October 21, 2013
Rated 4 out of 5 by 037Leo The Staff is Wonderful
All the staff members at this hotel treat me and my wife so well. We love to stay there as we feel right at home. There is an older gentleman in the restaurant in the morning that knows we like tea instead of coffee and always brings it when he sees us. They make us feel welcome and I can't say enough good things about the staff. They are all friendly and helpful. Love this hotel!
October 14, 2013
Rated 5 out of 5 by WilliamKamuela Club A "Disco"
My only concern is the weekend for Club A "Disco" . I was on the 9th floor and could not sleep due to the noise of the Music from Club A so I changed to the 12th floor and was alittle better Saturday night. The Club needs to lower the (Base)
in the music and I think it would help a great deal with the noise. But all else was perfect.
October 13, 2013
Rated 4 out of 5 by Gthadeu Be VIP in the CLUB A is a great differential
Be VIP in the CLUB A is a great differential
October 6, 2013
Rated 5 out of 5 by DilFreire15 Awsome, the hotel is perfect
The design room is beautiful and romantic, staff is very available and efficient. Love the restaurants and club A for night life is amazing.
October 5, 2013
Rated 5 out of 5 by PeterUSA The best choice for your stay in Sao Paulo!
Whenever I need to visit Sao Paulo I always select this hotel to stay at. The staff and hotel itself will fit all of your needs!!
September 2, 2013
Rated 4 out of 5 by DayanCorrea2012 Great hotel.
My stays in this hotel are always great.
August 31, 2013
Rated 1 out of 5 by Lola1478 horrible noisy boring expensive hotel
the only good thing is the location.. the rest is horrible..
- no restaurant
- boring breakfast
- noisy rooms (having a disco in the hotel is not a good idea)
- VERY VERY VERY EXPENSIVE.. not worth it
August 26, 2013
Rated 2 out of 5 by Noise10 Bad experience
For business travellers, a hotel is good or bad on the margin. IE, is the small details that define if a hotel helps you make your trip easier or more difficult. In my case, Sheraton helped my trip being more painful. I arrived and they gave me a room in 9th floor without saying there were 2 single beds instead of a double bed. When I asked for another double room, they told me the only alternative was in 1st floor. Trick here is that stuff didn't say this were much smaller & different room. She also forgot to say the room was next to a conference room, where they held a party until v early hours of the morning. I complained about the ultra-loud noisy music at 11:50pm and stuff told me there was a special event and they were wrapping up. Noise continued for another 45 mins. See? Little details made my trip more annoying. I don't need tremendously lavish things, just that the minimum always work and there is no disruptions that make you lose time. Shame
August 24, 2013
Rated 5 out of 5 by Durin Excellent
I had the experience of leaving my passport plus money in the room and I left the hotel. I went to the airport and I only realized that I had left my passport in the hotel until the check in moment. I called the hotel and I felt really like the staff did everything they had to do to help me out. Everything was returned to me by the security staff. In these days this is just an example of good service and the quality of the people Sheraton is hiring. These are the real reasons why I would choose a hotel again. Thanks to the Sheraton team in Sao Paulo.
August 20, 2013
Rated 5 out of 5 by MartiMart Excellent location, excellent value for money
A very good hotel located in a business district and on top of a shopping area with plenty of restaurants. Also a night club is close and the Club A bar on the pool level is one of the best bars in town!
Only issue is, that TV channels are only in Portugese language. One or two English language movie channels would be nice.
August 12, 2013
Rated 5 out of 5 by Fabio8010 This hotel meets with its five stars level
Every contact I had with the hotel's employees made me feel they knew me and my needs.
August 12, 2013
Rated 5 out of 5 by nadiaOm Best professional staff who made my stay a great experience
Having to travel as much I do, makes me appreciate the quality of service and sincerely professional accomodation. That is what I experience everytime I stay at Sheraton WTC. IThe team makes me feel so welcomed and address all my needs with warms and wonderful style. Can't stay anywhere else... they are the best!
August 4, 2013
Rated 3 out of 5 by Joaku Nice Hotel - Need to work on some items
I have stayed at this hotel one more time this year. I was told one month ago that they would change their cable vendor so that they can have a more international offering, as 98% of channels are only Portuguese speaking.
I had no in room menu for my room service needs.
All the rest was great as a Sheraton hotel is expected to be.
August 3, 2013
Rated 5 out of 5 by DJOC Stellar Service
We were staying at the hotel the week that protests were happening throughout the city and I asked on the day we were scheduled to leave if we should be concerned about our trip to the airport. Marjory told me there should be no problem, but if there was, she would call me. Not only did she call, but when she couldn't reach me, she kept trying (both email and phone) because as it turns out there was going to be at the protest at the airport and we should get on the road as soon as we could. I truly appreciated her diligence and follow-up!
August 1, 2013
Rated 1 out of 5 by kellygirl Guests are not treated as well as Club A
We stayed here for 7 nights. The pool was suppose to be 24x7...however the hotel has a club called Club A and it runs 5-6 nights a week. When Club A is open, the pool cannot be used. Also, the main entrance will have 100+ people waiting to enter the club and any paying GUESTS are treated sub-standard. The rooms also smell musty. I would not recommend this hotel to anyone.
July 23, 2013
Rated 5 out of 5 by McNuageWorldTraveller Great Business Hotel
Sheraton Sao Paulo is a great business hotel. Not much around the general area for kids but otherwise a clean and comfortable stay. At night you can get some vibration from the club downstairs but it didn't affect our family. Concierge desk on the 4th floor was very helpfull and both Marjorry and Lincoln were of great assistance.
July 13, 2013
Rated 3 out of 5 by Leo30 Nightmare
My first night was at a room on the first floor so near the hotel nightclub that I coudn't sleep ( the music stopped only 5 a.m!!!!
I change my room on my second night...horrible smell, old furniture...
the prices are quite above the quality
July 1, 2013
Rated 2 out of 5 by winmac If you want to sleep don't go to this hotel
The hotel has a night club on the lower floors if you want to sleep between Wednesday and Saturday this is not the hotel for you. The music is so loud your windows vibrate to the techno sound.
Worse be careful with your credit card, they billed me two times for my stay, instead of 2000 USD I ended up being billed 4000... Be very careful and check you credit card folio!
June 23, 2013
Rated 5 out of 5 by ID55 Great locale
Centrally and conveniently located
June 16, 2013
Rated 5 out of 5 by nadiaOm the very best all around, for business traveller!
great accomodation, but best of all the friendly, professional and efficient staff from the first warm welcoming/greeting, response to my needs and great accommodation, to the good-bye see next time greeting!
i will always stay at WTC when I am in Sao Paulo
Thank you/ Muito obrigada!
June 11, 2013
Rated 4 out of 5 by RicG Sheraton WTC Review
The only problem I had during my stay was that the shower in room 1518 had hot water on and off, it was not consistent. The hot water was not hot, it was at best tepid. Service was very good and so was the food. Eggs in the 15th floor Club area were too runny for my taste in the morning.
May 23, 2013