Rated 5 out of 5 by McNuageWorldTraveller Great Business Hotel
Sheraton Sao Paulo is a great business hotel. Not much around the general area for kids but otherwise a clean and comfortable stay. At night you can get some vibration from the club downstairs but it didn't affect our family. Concierge desk on the 4th floor was very helpfull and both Marjorry and Lincoln were of great assistance.
July 13, 2013
Rated 2 out of 5 by zevy Night bar music levels are UNACCEPTABLE
It is unacceptable for the hotel to have a night club in the property that has the volume to such levels that I couldn't get to sleep in my room that was located on the 9th floor.
You guys needs to decide if the comfort of your guests is more important or if the revenue of the night club is more important. But you can't do both.
February 22, 2013
Rated 5 out of 5 by MartiMart Excellent location, excellent value for money
A very good hotel located in a business district and on top of a shopping area with plenty of restaurants. Also a night club is close and the Club A bar on the pool level is one of the best bars in town!
Only issue is, that TV channels are only in Portugese language. One or two English language movie channels would be nice.
August 12, 2013
Rated 2 out of 5 by TGTRAV Really bad hotel - will not recommend
Found this hotel to be a really tacky hotel and really not deserving to be categorized as a Sheraton. The rooms were really run down, the food and the restaurant is simply awful, the service is really bad and even simple things like the TV in the room (there were no English channels available ) leave a lot to be desired.
February 17, 2014
Rated 3 out of 5 by gabo You can't stay in all facilities and the room is a bit old
You must pay to enter to the club A. I think that if you are paying USD 325,- for a night, you must have all the accommodations. There is no bar at the hotel, and no entertainment possibilities.
The shower is old and other things too.
There is an outperforming staff, excellent and well prepared. They meet all my needs.
December 22, 2012
Rated 5 out of 5 by DocaRJ excellent service
excellent facilities and accommodation at the apartment.
Trained, friendly and efficient professionals
August 9, 2014
Rated 5 out of 5 by nadiaOm Best professional staff who made my stay a great experience
Having to travel as much I do, makes me appreciate the quality of service and sincerely professional accomodation. That is what I experience everytime I stay at Sheraton WTC. IThe team makes me feel so welcomed and address all my needs with warms and wonderful style. Can't stay anywhere else... they are the best!
August 4, 2013
Rated 5 out of 5 by REW099 Very comfortable and attractive hotel
Rooms were wonderful and artfully decorated
The only downside is the location; there is very little to do/see within walking distance.
The Metro/train is accessible however
July 21, 2014
Rated 2 out of 5 by AJSouza Sad to see the property downhill
I have stayed in this hotel for a long time, many times. It's sad to see how disapointing the things are becoming. The staff is great, always supportive, but this has not been enough to save the day around multiple issues, as I'd like to list:
-Many rooms are not renovated and look more like an old downtown hotel.
- Many rooms are noisy as there is a "classy" night club sharing the same space. VERY NOISY.
- Internet: Forget any voice or media using in room internet. You may be lucky in the lobby, but don't take it as granted.
- Breakfast: In the last few days, I had a hard time to be served even when there was more staff in the restaurant than the total of guests sitting (weekdays and weekends)
- Location: It is the great thing about the hotel like the staff, but the property needs remodeling / fixing
- The competing hotels around this one will be my choice next time, sadly. 2 months ago WTC was overbooked and I ended in another chain next door and the experience was great. I regreted getting back to sheraton this time. Even in the more expensive options, it pays off to have good service at breakfast as well functional Internet and renovated rooms.
July 29, 2014
Rated 4 out of 5 by Sol22 Just two issues....
We enjoyed our stay but we were unconfortable with the party at Club A. This kind of event does not match at all with Sheraton.
Also despite the fact that we had a sign for "peace and quiet" at our door, we had staff from hotel knocking at our door (and as we did not open it, they phoned us!)
May 13, 2013
Rated 3 out of 5 by anniefim Please change pool facilities
During my stay I wanted to enjoy the pool. The two times I went there, there were no towels, no cushions and the bar only served the club. Also, there was happening sound testing at the club!!! So, after a full day of work, I was unable to enjoy a drink in silence at the pool. VERY annoying.
October 21, 2013
Rated 5 out of 5 by Rolobox Loyal to Starwood
It is a good hotel for
- access to a mall in the hotel with very good restaurants.
- Free access to one of the best clubs in Sao Paulo and maybe LA.
Needs big improvement on gym quality compared with other hotels in Sao Paulo of the same range of quality as Sheraton.
Also a bit expensive!
February 1, 2013
Rated 4 out of 5 by RicG Sheraton WTC Review
The only problem I had during my stay was that the shower in room 1518 had hot water on and off, it was not consistent. The hot water was not hot, it was at best tepid. Service was very good and so was the food. Eggs in the 15th floor Club area were too runny for my taste in the morning.
May 23, 2013
Rated 4 out of 5 by MartinD there is room for improvement...
as you access the fitness center, I do believe it does not match the otherwise outstanding offering of the hotel as a whole.
Other than that, location is perfect! And besides being quite busy at night, you could go upstairs and enjoy the privacy and silence of your room.
September 24, 2012
Rated 1 out of 5 by guillaume outrageous price for a poor room
the room has been reshaped may be in the late 70s. The last time that a plumber had worked on the bathroom would be a while ago. The price is totally unaceptable for this kind of room. Moreover, the room is just above a kind of garbage dump where people work on the middle of the night.
April 19, 2013
Rated 5 out of 5 by nadiaOm the very best all around, for business traveller!
great accomodation, but best of all the friendly, professional and efficient staff from the first warm welcoming/greeting, response to my needs and great accommodation, to the good-bye see next time greeting!
i will always stay at WTC when I am in Sao Paulo
Thank you/ Muito obrigada!
June 11, 2013
Rated 5 out of 5 by TolgaySatana Good Hospitality
I strongly recommend al to prefer sheraton during Sao Paolo visit
August 4, 2014
Rated 5 out of 5 by nadiaOm THE VERY BEST
The hotel has the best,most sincere and professional staff. From the moment one entersthe hotel until one leaves. I felt welcomed, supported and taken care of,,,, addressing all my needs and comfort... making my stay the very best experience.
June 2, 2014
Rated 2 out of 5 by Dreese Last time in Sao Paolo
I nearly felt on the floor with my toilette because it was not fixed. After fixing it the bathroom was not cleaned properely. The next day the toilette was totally obstruct.
In general the room was not very claen. In the cupboard was a spider`s web.
May 19, 2014
Rated 2 out of 5 by crismagno At this hotel I didnt feel as I was a loyalty member
In all hotel from SPG network I've stayed so far I felt special, treat differently, as I have a platinum membership. At this one, I needed to ask for all my benefits and some of them I havent achieved. 1. It look a lot to link my membership in the system and because of that even the hotel was not full I havent receive my upgrate (they said they could offer me but just after 2 days, but even after 2 days nothing happened). 2. they didnt asked what benefit I wish to choose 3. I've asked late check out and the first answer was that I couldnt have, just when I said I was a platinum member they change the speech 4. the internet wasnt working well and no internet at the gym area 5. I've asked a space so I could have a meeting with 1 person and the only availabilyt was a paid room and this hotel has 2 floors of lounge area. 6. I asked for nutritional information about their food and the only thing I received was in my last days a letter from the concierge that he knew I had food restriction (after asking 4 times for the info) and he was dispnoblie to help me. 7. There werent any power points close to the bed to recharge the cell phone. Next time, I would choose another hotel close by, even if this one is SPG, as for me I didn't feel any difference
August 4, 2014
Rated 4 out of 5 by LetsGo1 Better than expected
After reading previous reviews on other sites I was nicely surprised. Staff attentive, breakfast nice, room upgrade for SPG gold honored at check in. The only complaint is the morning paper delivery was not consistent. Otherwise a much nicer stay than anticipated. Thanks!
February 2, 2013
Rated 5 out of 5 by Anna71 Attention to Detalhe is amazing
Everyone feels at Home .. The WTC Sheraton is defiantly home away from home
July 29, 2014
Rated 4 out of 5 by PhilMik Great Location
Short 4 days 3 nights stay, requested upgrade but was not afforded that courtesy. Was my first time to Brasil and understood that I was not the "proper status" but felt upgrade should have been considered. Staff was pleasant. Great location, Great room,
April 29, 2014
Rated 5 out of 5 by 500NightsLifetime Staff understands hospitality
Excellent staff that met my needs. Concierge was A+ as was front desk.
July 28, 2014
Rated 3 out of 5 by whydoyouneedthis This hotel is sub standard
I stay at many Sheraton hotels. ALL OF THEM except for this facility provide in room coffee and tea service as a standard amenity. There is little value for the price paid relative to other Sheratons in Latin America where I routinely stay.
May 10, 2014
Rated 2 out of 5 by John I do not prefer this hotel
While the front desk staff was very helpful, I made reservation almost two months in advance, there was no room on the"SPG preferred floor". I was placed in a room on the first floor right on top of the discotec that made it somewhat difficult to sleep. Hmmm.
May 19, 2013
Rated 5 out of 5 by CFAM Excellent Stay
Very glad with responsiveness of Sheraton Staff.
July 29, 2014
Rated 2 out of 5 by Robert Sheraon Sao Paulo - Not up to SPG Standards
Room (1207) dated and needs updating
Staff was not attentive, a really 'who cares' attitude
Pool was disappointing - in shade most of the afternoon and water dirty from previous night's Club scene
Even Numbered rooms noisy due to proximity of 'Club A"
February 26, 2013
Rated 3 out of 5 by RATRAVEL Hit & Miss
Lots of follow ups.......
July 29, 2014
Rated 3 out of 5 by RATRAVEL Disappointing
Average or below at best.
July 29, 2014