Rated 5 out of 5 by Luis76 They made me feel like family
I was in the hotel for 2 months with my work team due tu business need and the staff of the hotel made feel like family, they knew our names after 2 days and when one of the team member got sick Lindoval took a taxi to the hospital with her, I cannot express the gratitude I feel for him. Thanks for going the extra mile with us!!! I will for sure recommend this hotel
November 6, 2012
Rated 3 out of 5 by tourist61 adequate business hotel
lacks restaurant choices, some designer rooms not practical- eg bathroom design, location off main tourist areas.
October 30, 2012
Rated 2 out of 5 by FAMM IN URGETN NEED OF REMEDELING
Carpets, sofas, chairs, everything needs replacing
October 21, 2012
Rated 4 out of 5 by DA12 Large rooms, good business location
The rooms are large and the hotel is in a great location for business. Forget e-mailing the staff though, I sent them 3 e-mails in advance asking questions and not one was responded too... The other weird thing was their morning "newspaper" was printed off the internet on regular copy paper... Anyway, no big deal just struck me like it was a backpacker hotel newspaper not a Sheraton. In general though the hotel staff was pretty helpful and knowledgable plus the rooms were pretty good size with plenty of workspace.
October 11, 2012
Rated 5 out of 5 by nadiaOm This Hotel has great features
excellent, staff, great accomodation.
i always enjoy my stay...thank you
October 7, 2012
Rated 4 out of 5 by MartinD there is room for improvement...
as you access the fitness center, I do believe it does not match the otherwise outstanding offering of the hotel as a whole.
Other than that, location is perfect! And besides being quite busy at night, you could go upstairs and enjoy the privacy and silence of your room.
September 24, 2012
Rated 2 out of 5 very dated
Very dated hotel, Internet not working half the time and don’t expect much more than peanuts in the club lounge (e.g. no canapés). First time and last time I stayed here!
September 17, 2012
Rated 5 out of 5 by Serge Sao Paulo
Overall, very good hotel...perhaps a bit pricey.
September 17, 2012
Rated 5 out of 5 by Florian very friendly staff
I encountered extremely friendly staff at all parts of the hotel
September 10, 2012
Rated 4 out of 5 by Simplify Little things
Put a coffee maker in room. From the bill it seems that if the guest picks up the phone the minimum charge is $ 15.25 - if this is how the phone is billed to the hotel then this is ok. If the hotel in not billed like this then stop making money on the phone calls - add it to the room cost - it make for ill feelings if the guest thinks he's paying a lot for room and then being gouged for calls as well. If a SPG member checks in without SPG number - have a data base so you can look up the number based on the guests name
September 2, 2012
Rated 1 out of 5 by MarkH88 Extremely noisy at 3-4am on Thursday nights
I am awake because of continuous thudding base noise from the hotel's stupid nightclub still reaching me on the 2nd floor. At 3.30am and 3.45am I phoned reception to complain about the noise and at 4.15am the noise still continues.
Most sane people go to a hotel to have a good night's sleep and would expect Sheraton to make that a priority. It is clearly not a priority in this hotel that has a noisy nightclub. Nightclubs and hotels DO NOT MIX and there is no need for thudding noise at 3am, 4am.
June 15, 2012
Rated 3 out of 5 by RafKam For die-hard SPG fans only
This one should only be used if you're a diehard SPG member. Whenever possible book over the phone directly with hotel as online rates are often significantly more expensive. This is more of a convention-type of hotel.
Rooms are large but outdated, even on club floor. Club lounge is good though. Wifi is ok. On Fridays and Saturday nights there is significant noise from the club downstairs, although as a guest you get complimentary access, which could be a bonus for some. There is a small pool and gym area.
Hotel is located within a specialist home decoration mall, and has a few good restaurant and fast food options, otherwise a taxi is needed for most places. Location is decent for getting to most places in SP.
There are much better value and better located options in SP.
April 15, 2012
Rated 1 out of 5 by Karteer Just could have been better
The overall stay was just awful! One of the worst Sheraton hotels I have stayed at. Overpriced, old and need of refurbishment, internet slow or not working, staff not accommodating and don't stay there on Saturday nights as there is a club on the basement floor which played too loud music even after the 9pm curfew!
January 7, 2012
Rated 2 out of 5 by chrisf999 very poor value - never a group 5 hotel
Frankly a very unimpressive example of a Sheraton. This does nothing to help the brand.
No laundry on a Sunday, inablility to use the swimming pool most evenings as they had rented the area our for private events. The night club (to which guests are members) was closed to guests on thursday and saturday due to a private event and apparently to be closed on the friday of my stay.I could go on but the rooms are not really well reprensed by the pictures on the website; many are very tired and seriously in need of updating..... need i say more.. i could but i have run out of energy.
December 8, 2011
Rated 3 out of 5 by Luis76 Hotel is always full, I receive a normal room even when Platinum
This hotel is good, but it looks that it is always full and do not have any special treatment for Platinum guests, I receive the smaller room and the first day I didn't have even water.
November 14, 2011