Rated 5 out of 5 by REW099 Very comfortable and attractive hotel
Rooms were wonderful and artfully decorated
The only downside is the location; there is very little to do/see within walking distance.
The Metro/train is accessible however
July 21, 2014
Rated 5 out of 5 by mher77 Great Stay
Good restaurant, room and gym.
July 22, 2014
Rated 5 out of 5 by Tzengia A very good hotel and a Fantastic Staff
I spend couple of nights in this hotel. Room are very clean, nice and quiet. The Sheraton staff was above my expectations; I had some personal problem and they supported me in an outstanding way. Never experienced such a level of services. If I'm in the area, I will return for sure!
July 21, 2014
Rated 5 out of 5 by CFAM Poor breakfast quality and service
The quality of breakfast service don't meet the quality of this hotel.
July 21, 2014
Rated 1 out of 5 by EddyF The hotel is run down
Had to book 3 nights despite only needing 2 because of the world cup.
Had to ask to change 3 times the room provided until there was one in acceptable condition.
When I checked out the 2nd day, I wasn't offered a reimbursement for the night I wasn't going to be there.
Elevators and bathrooms were filthy.
I visit Sao Paulo since the 90's and many times went to that hotel, and it is in the worst condition.
WiFi service is subpar at best
July 11, 2014
Rated 4 out of 5 by docdauck Good short stay!
Sheraton Sao Paulo delivered all what I needed to my full satisfaction during a short 2 night stay (business trip from Europe): very friendly staff, easy check-in even early in the morning for a reasonable add-on fee, non-smoking room but comfortable smoking area on the club terrace. One dinner at the restaurant was good (I skipped breakfasts so cannot judge that).
July 8, 2014
Rated 4 out of 5 by mher77 Suite Room - But not too much
I've used my benefits to upgrade my stay at last time, in Sao Paulo.
It is always a great experience, but not that time. I believe because design reason, the bathroom was defined with no walls, and my wife and I, lose all privacy during all period of stay. Besides that the window besides the bed was without the blackout like the other room, giving us a bad night of sleepy. I sure Sheraton will improve this as always, but this time for us was a bad experience, unfortunately
July 2, 2014
Rated 2 out of 5 by westinout The only thing I asked, they forgot and did not pay attention to it...
Definitely Sao Paulo needs another SPG hotel. WTC is a horrible member, but since we have no other option, they offer lousy service and absurd prices !!! They have no care or concern about who you are because, since they are always booked, it doesnt really matter. Today, I was basically kicked out of the hotel even though they had only 50% occupancy (words of the manager). As a platinum member, I ve been to over 40 different hotels around the world. This one is definitely one of the worst in terms of service.
February 3, 2013