Rated 4 out of 5 by Bilici167 This hotel is nice
I would recommend tis hotel for short business trip
November 7, 2014
Rated 4 out of 5 by pnigl Great Concept, Better Experience!
Second time to this Sheraton after a not really convincing first stay earlier this year. Stayed on the 4th floor this time with great rooms and a wonderful lounge. The Staff was able to respond quickly to my inquiries from the convienently located Concierge Desk available on the same floor. This is how I envision my stay!
November 3, 2014
Rated 2 out of 5 by westinout The only thing I asked, they forgot and did not pay attention to it...
Definitely Sao Paulo needs another SPG hotel. WTC is a horrible member, but since we have no other option, they offer lousy service and absurd prices !!! They have no care or concern about who you are because, since they are always booked, it doesnt really matter. Today, I was basically kicked out of the hotel even though they had only 50% occupancy (words of the manager). As a platinum member, I ve been to over 40 different hotels around the world. This one is definitely one of the worst in terms of service.
February 3, 2013
Rated 2 out of 5 by Deliver No platinum recognition
Checked in after a long flight from the U.S. I was booked in a fairly expensive room. Even though they had (and were selling) many suites, they would not upgrade me. Furthermore, after pretending to look for at least 15 minutes, they assigned me to a room on a lower floor than the room they had for me originally.
The room itself was not well maintained with the shower only delivering lukewarm water and the furniture showing lots of signs of wear. My colleague had the same issues in his room!
I should have known when I looked at the average rating for this "5 star" property and it was 3.7 that this hotel is not up to par.
January 30, 2014
Rated 5 out of 5 by Florian very friendly staff
I encountered extremely friendly staff at all parts of the hotel
September 10, 2012
Rated 5 out of 5 by Serge Sao Paulo
Overall, very good hotel...perhaps a bit pricey.
September 17, 2012
Rated 1 out of 5 by MarkH88 Extremely noisy at 3-4am on Thursday nights
I am awake because of continuous thudding base noise from the hotel's stupid nightclub still reaching me on the 2nd floor. At 3.30am and 3.45am I phoned reception to complain about the noise and at 4.15am the noise still continues.
Most sane people go to a hotel to have a good night's sleep and would expect Sheraton to make that a priority. It is clearly not a priority in this hotel that has a noisy nightclub. Nightclubs and hotels DO NOT MIX and there is no need for thudding noise at 3am, 4am.
June 15, 2012
Rated 4 out of 5 by alberto49 good hotel in sao paulo
i like the fast check in and out. i like the location, i like a lot the Starwoods rewards program.
October 23, 2014