Rated 5 out of 5 by 500NightsLifetime Staff understands hospitality
Excellent staff that met my needs. Concierge was A+ as was front desk.
July 28, 2014
Rated 3 out of 5 by Goldfinger Location
Nice conference facilities
July 27, 2014
Rated 4 out of 5 by Bobby123456X Good hotel
Construction during the night in the lobby, no bar
July 23, 2014
Rated 5 out of 5 by mher77 Great Stay
Good restaurant, room and gym.
July 22, 2014
Rated 5 out of 5 by REW099 Very comfortable and attractive hotel
Rooms were wonderful and artfully decorated
The only downside is the location; there is very little to do/see within walking distance.
The Metro/train is accessible however
July 21, 2014
Rated 5 out of 5 by CFAM Poor breakfast quality and service
The quality of breakfast service don't meet the quality of this hotel.
July 21, 2014
Rated 5 out of 5 by Tzengia A very good hotel and a Fantastic Staff
I spend couple of nights in this hotel. Room are very clean, nice and quiet. The Sheraton staff was above my expectations; I had some personal problem and they supported me in an outstanding way. Never experienced such a level of services. If I'm in the area, I will return for sure!
July 21, 2014
Rated 1 out of 5 by EddyF The hotel is run down
Had to book 3 nights despite only needing 2 because of the world cup.
Had to ask to change 3 times the room provided until there was one in acceptable condition.
When I checked out the 2nd day, I wasn't offered a reimbursement for the night I wasn't going to be there.
Elevators and bathrooms were filthy.
I visit Sao Paulo since the 90's and many times went to that hotel, and it is in the worst condition.
WiFi service is subpar at best
July 11, 2014
Rated 4 out of 5 by docdauck Good short stay!
Sheraton Sao Paulo delivered all what I needed to my full satisfaction during a short 2 night stay (business trip from Europe): very friendly staff, easy check-in even early in the morning for a reasonable add-on fee, non-smoking room but comfortable smoking area on the club terrace. One dinner at the restaurant was good (I skipped breakfasts so cannot judge that).
July 8, 2014
Rated 4 out of 5 by mher77 Suite Room - But not too much
I've used my benefits to upgrade my stay at last time, in Sao Paulo.
It is always a great experience, but not that time. I believe because design reason, the bathroom was defined with no walls, and my wife and I, lose all privacy during all period of stay. Besides that the window besides the bed was without the blackout like the other room, giving us a bad night of sleepy. I sure Sheraton will improve this as always, but this time for us was a bad experience, unfortunately
July 2, 2014
Rated 5 out of 5 by Mansur41 The hotel is a gerat experience
The hotel is a great experience always. I will try to stay more times there.
June 29, 2014
Rated 4 out of 5 by AZ67 Great service and nice stay
I went to SP to a convention and stayed at this Sheraton. It is located in a nice area and the staff were very polite and helpful. The only two things I would suggest is to reduce the volume of the disco (My room was in a 3rd floor) and provide a more variety of food at breakfast. Otherwise, it would have been an excellent review.
June 21, 2014
Rated 5 out of 5 by nadiaOm THE VERY BEST
The hotel has the best,most sincere and professional staff. From the moment one entersthe hotel until one leaves. I felt welcomed, supported and taken care of,,,, addressing all my needs and comfort... making my stay the very best experience.
June 2, 2014
Rated 4 out of 5 by mannmart Great hotel, great location, excellent staff!
The Sheraton WTC is a great option for any business traveler to São Paulo as it is well located in today's business area with an excellent staff to help.
June 1, 2014
Rated 5 out of 5 by TravelGuy74 Fantastic Hotel
I was surprised to see the negative feedback for this hotel. I didn't quite know what to expect at check-in after reading a few reviews.
I am very impressed!
Check-in was friendly and efficient. I was absolutely recognised as a platinum guest, and as being a platinum 100 guest for several years, I do have high expectations of service, especially from SPG, the greatest hotel chain.
I showed up early, before my room was ready and was taken to the lounge to relax until I could go to my room.
My room is stunning. Clean, well designed, new furniture, modern. I love it!
Shortly after settling in, a butler in tuxedo and white gloves delivered tea service with snacks. As my Portuguese is still under construction, I am happy to be well understood in English and have yet to meet a single staff member who didn't speak English proficiently.
I think it's too easy to bash hotels with negative reviews, as we all cant always get our way, every time. It's important that we also take the time to recognise when hotels also do things properly.
This is a world class hotel. I would recommend it to anyone travelling for business or pleasure, needing to stay in a downtown location.
Attached to the hotel are about 12 different restaurants that all allow you to charge meals to your room. The hotel's own restaurants offer great variety and quality. With a shopping centre attached, this really does have everything, anyone could need, and more.
Thank you Sheraton, for once again, impressing someone like me, who isn't always easy to please or impress. Well done!
May 24, 2014
Rated 2 out of 5 by Dreese Last time in Sao Paolo
I nearly felt on the floor with my toilette because it was not fixed. After fixing it the bathroom was not cleaned properely. The next day the toilette was totally obstruct.
In general the room was not very claen. In the cupboard was a spider`s web.
May 19, 2014
Rated 3 out of 5 by whydoyouneedthis This hotel is sub standard
I stay at many Sheraton hotels. ALL OF THEM except for this facility provide in room coffee and tea service as a standard amenity. There is little value for the price paid relative to other Sheratons in Latin America where I routinely stay.
May 10, 2014
Rated 1 out of 5 by fred18 Disappointmet
I had few problems:
1) the car I booked to be picked up at the airport was 30 minutes late
2) my room had no shutters, blinds for one window, no plug for the sink, and television not working properly.
the second night I have been accomodated in another room.
I sent an email asking the invoice for some expenses charged after I left, and they have not do it, so far.
In any case, the people in charge with Platinum members were very nice and tried to help.
Unfortunately is the only Starwood Hotel in Sau Paulo.
May 7, 2014
Rated 4 out of 5 by PhilMik Great Location
Short 4 days 3 nights stay, requested upgrade but was not afforded that courtesy. Was my first time to Brasil and understood that I was not the "proper status" but felt upgrade should have been considered. Staff was pleasant. Great location, Great room,
April 29, 2014
Rated 2 out of 5 by TT2014 Tommy
Hotel is conveniently located if your business is around WTC. The rooms with worn out furniture need renovation. Currently (April 2014) construction is going on in the dining area. The food is so-so anyways.
April 19, 2014
Rated 2 out of 5 by Wseovja Bathrooms incl toilet
I think that the bathrooms need complete overhall soonest...the water blender in the shower hardly worked and the washbasin was filled and the water did not leave quick enough..whole bathroom neeed complete overhall,
April 10, 2014
Rated 5 out of 5 by MSPmale44 Excelent concierge
Excellent stay and a Very nice conciergerie
April 7, 2014
Rated 2 out of 5 by Durand Need improvement
Room and bathroom were very old, bed even for teen beds are very small
April 2, 2014
Rated 2 out of 5 by NotImpressed0927 Not US Friendly
Upon arrival, things seemed to be satisfactory; however, that quickly changed. During the first week, I was booked on the 9th floor. The room was old and needs significant updating. The shower head sprayed all over the place and leaked on the floor outside the shower/tub combo. Watch out for the Tuesday night Club A arrivals! If you are lucky enough to have an even numbered room on most floors, you will find yourself awakened in the wee hours of the morning (and I'm talking about 4am) by the club goers outside in the pool area. Fun stuff! Club access to the 15th floor is only granted to those "preferred" members who evidently have the fortune of getting booked on the 15th floor and they are not very accommodating to anything else.
During the second week, I was lucky enough to be booked on the 10th floor and an odd numbered room...no more club interruptions! However, when I arrived to my room, there was no outlet near the bed to plug any electronics in, meaning, I couldn't work or charge my things, while trying to relax. I requested a change of rooms. Again in an odd numbered room, I appreciated the fact that club goers would not awaken me at 4am this week. The second room I was given is more modern; however, the separate shower unit does not contain any shelving, other than the soap dish, to accommodate bottles of shampoo or other bath-related items that I might need, nor is there a comfortable place for shaving my legs (maybe too personal, but I'm trying to be honest). Additionally, the shower head is old and sprayed everywhere, including leaking under the shower door, making a wet mess on the bathroom floor. I'm thinking safety hazard. English speaking employees are not their strong point and it is difficult to communicate with people in this hotel. Two room service orders later, from a less than par menu, I might add, they still didn't get it right and I went without dinner because it was too late to try again and too late to go anywhere else.
In conclusion to this long, but hopefully helpful review, the people try to be nice, it is good proximity to my office, but I really hope I never have to stay at this hotel ever again.
April 1, 2014
Rated 3 out of 5 by Praveen This hotel is close to my office but very below average sheraton that I have stayed at..
Rooms seem old and smell stale.
February 28, 2014
Rated 2 out of 5 by TGTRAV Really bad hotel - will not recommend
Found this hotel to be a really tacky hotel and really not deserving to be categorized as a Sheraton. The rooms were really run down, the food and the restaurant is simply awful, the service is really bad and even simple things like the TV in the room (there were no English channels available ) leave a lot to be desired.
February 17, 2014
Rated 4 out of 5 by HectorAM Staff Courtesy and Friendliness
I want to highlight that everyone from the front desk to the restaurant staff were courteous, friendly and service oriented. (Leislon from the restaurant was kind and always with a smile
February 5, 2014
Rated 2 out of 5 by Deliver No platinum recognition
Checked in after a long flight from the U.S. I was booked in a fairly expensive room. Even though they had (and were selling) many suites, they would not upgrade me. Furthermore, after pretending to look for at least 15 minutes, they assigned me to a room on a lower floor than the room they had for me originally.
The room itself was not well maintained with the shower only delivering lukewarm water and the furniture showing lots of signs of wear. My colleague had the same issues in his room!
I should have known when I looked at the average rating for this "5 star" property and it was 3.7 that this hotel is not up to par.
January 30, 2014
Rated 1 out of 5 by Henry75 Worst SPG hotel experience
This is my second stay here and each time stayed for 10 nights. There are no improvement vs. my 1st stay and totally disappointed with this hotel.
Below are the facts:
1. Noisy room which the Club A open from 11pm to 5 am. Strong drum made the room shake at night.
2. Poor wifi. Loss connection and took whole day to fix it. Not stable and need to keep on re-connect every 10 min. Poor speed.
3. Laundry not follow instruction. Ask to fold but hang.
4. Poor staff service handling complaint. The manager show unhappy , give not reasonable answer and not keep promise. The QA manager showed unhappiness or indirectly told me that my complaint is not reasonable.
5. Housekeeping forgot to put mineral water or laundry bag or chocolate in the room.
6. Room key unable to function and need to go to front desk 2 times to change.
January 15, 2014
Rated 2 out of 5 by js62 Sheraton WTC
Provided very dated room as Platinum member. Little value seen in Platinum status in recent stays at SPG hotels.
December 17, 2013