Rated 5 out of 5 by Absolute Excellent Hotel in Sao Paulo, Great Business Location
This is the first of two reviews, as I've stayed here twice in different rooms. This focuses on a Club-Level room experience, over a period of 11 days.
I'd previously stayed on Paulista Avenue on business trips, but a change in office location for Oracle resulted in my trying to find new accommodations in the Brooklin Novo district. Although a few of the reviews worried me a little regarding the noise issues, I decided to book it for the first 5 days, due to a block for a conference the following week.
The hotel was an easy trip from GRU, and I felt very welcome when I arrived midday from a red-eye flight, and was immediately given a room. The room I was given was on the 2nd floor, for which I was worried about the noise, but exhausted enough I didn't want to wait to ask for a transfer. FYI, floor 2 is one of the Club Level rooms, with 3-5 above it being part of the Design Levels.
I ended up in room 201, right next to the non-guest elevator, but despite that I never once heard any noise from the elevator or even the hallway. I believe part of that was due to the shape of the x01 rooms - the beds end up being at a right angle when you enter the room, preventing noise from being heard from the hallway at night. The room itself had two double beds, and was unbelievably spacious!
Additionally, it had a desk slightly outside the sleeping area, which I think was a great idea to help establish a work/sleep separation. The only issue I had was the shower - the head was non-adjustable, so as soon as you turned it on it would splash you before you could close the door, and spray onto the floor outside.
Room 201 faces the front of the hotel, not the pool, so I didn't have any issues with noise from pool-deck parties, although I certainly heard it from the hallway. I did have significant bass issues from when Club A - directly below the room - was open, which ended up being for 5 of the nights I was there. Nothing too major, but enough that I could understand how someone who can't adjust to white noise would have sleep problems.
Pool Deck / Gym
As mentioned in an earlier review, there is only sun on the pool deck for a period of about 3-4 hours, before it goes behind a building, so make sure you take advantage of it in the late morning! The beds are at a great angle though, and the staff take good care of towels and the chairs - no complaints on my side.
My biggest issue was "pool deck events". On Saturday afternoons the pool deck would be closed down at 1pm, when Club A opened for the afternoon and evening - so much for a hotel pool/patio! Don't even think about being able to stay out there when it's a high-end party coming in, security will bounce you out.
Additionally, the main way into the pool was from the same level Club A was on - exactly as the sign in the elevator said. A few times I walked out in gym clothes only to have a bouncer tell me that I couldn't go in (in Portuguese, which is fair enough as this is Brazil!), and had to go up to the conference level. If you do have an event on the C level, please post signs in the elevator so guests know to get off at a different floor! Regardless, you still need to walk out through a party to get to the gym.
Additionally, the gym looks out onto the pool deck, which is nice during the day, but at night you'll be running on the treadmill with guests in expensive suits and dresses staring at you from the other side of the window. Not a great way to stay enthusiastic about working out, especially when you're running off some extra pounds! At night, the spotlights inside the gym make you a virtual show for everyone.
The gym itself wasn't bad, except for the treadmills, some of which don't have working touch screens, iPod connectors, or USB ports. Only one seemed to work mostly well - by the corner window. The annoying part for me was that often the washroom door was locked (not with someone inside), so if you needed the bathroom you'd have to walk back out through the pool deck and into the conference area to use the washrooms there. Other than that, a wide range of machines to use!
D&D / Food
Wanting something as simple as a snack I ended up walking down to the gas station on the corner - D&D was pretty well all designer shops, so Shopping Morumbi was my main destination for water and supplies. The basement had an abundant choice of restaurants though, and room service was always very fast, and delicious - highly priced, but pretty average for a hotel.
Breakfast at the Club Level or Badebec was quite good - always fresh fruit, eggs, bread, and some sugary snacks as well. Always enjoyed it, but ended up spending most of my time at the Badebec for breakfast due to crowding in the lounge.
Always friendly staff - some of whom I had very pleasant conversations with - which is a big plus for Sheraton WTC. The only staff I encountered that were less than pleasant were the Club A employees - surly and rude at times, although I understand they're not part of Starwood themselves.
I couldn't extend my trip online due to a conference occurring mid-week, and had originally planned to switch hotels after the first 5 nights. However after a quick trip to the front desk, the next day they were able to locate space for me to stay, and I happily added another 5 nights - without having to change rooms. Note that this was part of the SPG Platinum guarantee, but I've had other SPG properties refuse to acknowledge that benefit, but Sheraton WTC was more accommodating than I'd hoped.
Being further from GRU than last time, I wasn't prepared for my trip to the airport at the end of the day. I left the hotel at 5:30pm, and arrived at GRU at 8:30pm - although please note this is standard Sao Paulo traffic! Nothing to due with Sheraton WTC, but I just wanted to note the distance from GRU when your everyday Sao Paulo traffic starts should be taken into consideration.
All in all, a wonderful stay, and the reason I rebooked this hotel for my next trip in a Designer Suite.
February 16, 2015
Rated 4 out of 5 by Araujo Only SPG property in São Paulo, Brazil
Since this is the only SPG property in São Paulo we don't have options however this was my second stay on this hotel and I had a much better experience.
SPG platinum upgrade received but not Suite room.
Breakfast could be better if you compare to other high end hotels on that area.
Fernando from front desk was very helpful
Noise from the club was not an issue for us like others mentioned on other reviews. We stayed on 5th floor.
Be ready to get a lot traffic from Sao Paulo international airport GRU to the hotel during the week. Up to 2 hours..
Mall that connects to the hotel is a plus with several restaurants.
February 8, 2015
Rated 4 out of 5 by fkather Great
I stayed in the hotel for business reasons. It was just as I expected. Great service, comfortable room.
January 17, 2015
Rated 4 out of 5 by Islander50 Great Hotel with an extremely slow internet
Everything was fine during my stay but the internet conection. Extremely slow and impossible to navigate at late night.
Hotel facilities are great however the fitness room should be expanded.
November 27, 2014
Rated 4 out of 5 by Bilici167 This hotel is nice
I would recommend tis hotel for short business trip
November 7, 2014
Rated 4 out of 5 by pnigl Great Concept, Better Experience!
Second time to this Sheraton after a not really convincing first stay earlier this year. Stayed on the 4th floor this time with great rooms and a wonderful lounge. The Staff was able to respond quickly to my inquiries from the convienently located Concierge Desk available on the same floor. This is how I envision my stay!
November 3, 2014
Rated 4 out of 5 by alberto49 good hotel in sao paulo
i like the fast check in and out. i like the location, i like a lot the Starwoods rewards program.
October 23, 2014
Rated 3 out of 5 by Serge Customer Service
I arrived at approximately 1:30pm after a long journey from Canada. I was told at the counter that check-in was not until 3:00pm and there were no rooms available. I showed the young lady at check-in the confirmation that I had stating that check in was at 12:00pm. She said that was the travel agent's error because check-in was at 3:00pm. I asked if I could wait in your preferred lounge but was told that was not possible. The young lady at the check-in said that I could wait in the lobby, the restaurant or go shopping in the concourse. I said that was not acceptable so at first she offered me a room with a single bed...I had reserved a King bed...so I said I wanted to speak with the Manager. She then quickly found me a room with a Queen bed...not what I reserved but better than waiting in the lobby for an hour and a half. This room doesn't even have a working desk. The little round table is barely large enough for my laptop.
I then went up to my room and found the hotel manager's confirmation e-mail which says that check-in is at 12:00pm. I went downstairs. The young lady was not there so I showed the e-mail to a young man. He stated that the hotel had just this week changed the check-in time to 3:00pm and the confirmation I had received from the manager was sent out before that. That is a blatant lie because this hotel has pulled the same trick on me earlier this year. At least that time, the check-in person had enough customer service training to send me up to the lounge to wait.
So the bottom line is that I have been lied to by the staff. I was also not dealt with in a professional manner and received a room that is substandard to the one I reserved. Funny that they still charged me the rate of the room I was supposed to get.
October 18, 2014