Rated 5 out of 5 by TravelGuy74 Fantastic Hotel
I was surprised to see the negative feedback for this hotel. I didn't quite know what to expect at check-in after reading a few reviews.
I am very impressed!
Check-in was friendly and efficient. I was absolutely recognised as a platinum guest, and as being a platinum 100 guest for several years, I do have high expectations of service, especially from SPG, the greatest hotel chain.
I showed up early, before my room was ready and was taken to the lounge to relax until I could go to my room.
My room is stunning. Clean, well designed, new furniture, modern. I love it!
Shortly after settling in, a butler in tuxedo and white gloves delivered tea service with snacks. As my Portuguese is still under construction, I am happy to be well understood in English and have yet to meet a single staff member who didn't speak English proficiently.
I think it's too easy to bash hotels with negative reviews, as we all cant always get our way, every time. It's important that we also take the time to recognise when hotels also do things properly.
This is a world class hotel. I would recommend it to anyone travelling for business or pleasure, needing to stay in a downtown location.
Attached to the hotel are about 12 different restaurants that all allow you to charge meals to your room. The hotel's own restaurants offer great variety and quality. With a shopping centre attached, this really does have everything, anyone could need, and more.
Thank you Sheraton, for once again, impressing someone like me, who isn't always easy to please or impress. Well done!
May 24, 2014
Rated 4 out of 5 by LetsGo1 Better than expected
After reading previous reviews on other sites I was nicely surprised. Staff attentive, breakfast nice, room upgrade for SPG gold honored at check in. The only complaint is the morning paper delivery was not consistent. Otherwise a much nicer stay than anticipated. Thanks!
February 2, 2013
Rated 2 out of 5 by John I do not prefer this hotel
While the front desk staff was very helpful, I made reservation almost two months in advance, there was no room on the"SPG preferred floor". I was placed in a room on the first floor right on top of the discotec that made it somewhat difficult to sleep. Hmmm.
May 19, 2013
Rated 2 out of 5 by Robert Sheraon Sao Paulo - Not up to SPG Standards
Room (1207) dated and needs updating
Staff was not attentive, a really 'who cares' attitude
Pool was disappointing - in shade most of the afternoon and water dirty from previous night's Club scene
Even Numbered rooms noisy due to proximity of 'Club A"
February 26, 2013
Rated 1 out of 5 by shrikant rooms are run down
pls rennovate the rooms and staff needs to answer the phone call when it rings, not just ignore it. I tried reaching bell desk for check out, had to wait atleast for 2 minutes and countless rings before my phone was finally answered in 3rd try.
February 26, 2013
Rated 3 out of 5 by Leo30 Nightmare
My first night was at a room on the first floor so near the hotel nightclub that I coudn't sleep ( the music stopped only 5 a.m!!!!
I change my room on my second night...horrible smell, old furniture...
the prices are quite above the quality
July 1, 2013
Rated 2 out of 5 by Shawn No Response for My Request
After first night, I left the message asking for the malfunction of the stand light beside the bed.
But, I couldn't receive any feedback from the hotel.
It was so frustrated that my request was rejected without any explanation.
May 5, 2013
Rated 4 out of 5 by HectorAM Staff Courtesy and Friendliness
I want to highlight that everyone from the front desk to the restaurant staff were courteous, friendly and service oriented. (Leislon from the restaurant was kind and always with a smile
February 5, 2014
Rated 1 out of 5 by Lola1478 horrible noisy boring expensive hotel
the only good thing is the location.. the rest is horrible..
- no restaurant
- boring breakfast
- noisy rooms (having a disco in the hotel is not a good idea)
- VERY VERY VERY EXPENSIVE.. not worth it
August 26, 2013
Rated 2 out of 5 by Durand Need improvement
Room and bathroom were very old, bed even for teen beds are very small
April 2, 2014
Rated 5 out of 5 by MSPmale44 Excelent concierge
Excellent stay and a Very nice conciergerie
April 7, 2014
Rated 1 out of 5 by fred nosey
Thier is a night club in the Building that kept us awake, book room the night before for early check in for clients and this had been given way. Romm service forgot my order then got it wrong
March 23, 2013
Rated 3 out of 5 by Luis76 Hotel is always full, I receive a normal room even when Platinum
This hotel is good, but it looks that it is always full and do not have any special treatment for Platinum guests, I receive the smaller room and the first day I didn't have even water.
November 14, 2011
Rated 5 out of 5 by DilFreire15 Awsome, the hotel is perfect
The design room is beautiful and romantic, staff is very available and efficient. Love the restaurants and club A for night life is amazing.
October 5, 2013
Rated 4 out of 5 by ElenaEndre The hotel has great service
We loved the service, the staff is extremely kind and professional. Some of the rooms still need some face lifting.
Overall good experience!
December 25, 2012
Rated 5 out of 5 by PeterUSA The best choice for your stay in Sao Paulo!
Whenever I need to visit Sao Paulo I always select this hotel to stay at. The staff and hotel itself will fit all of your needs!!
September 2, 2013
Rated 5 out of 5 by RGSG feb stay
Great staff however the rooms need major updating. Club A should be free for guest, the current 60R is not worth it
February 23, 2013
Rated 3 out of 5 by tourist61 adequate business hotel
lacks restaurant choices, some designer rooms not practical- eg bathroom design, location off main tourist areas.
October 30, 2012
Rated 5 out of 5 Perfect Hotel
Sheraton WTC has impeccable accommodations and a staff worried about your rest and comfort. Congratulations!
February 24, 2013
Rated 3 out of 5 by Praveen This hotel is close to my office but very below average sheraton that I have stayed at..
Rooms seem old and smell stale.
February 28, 2014
Rated 4 out of 5 by RioGuy32 Great hotel, great staff
The hotel facility is great! There is a shopping center downstairs, with great restaurants....
March 11, 2013
Rated 5 out of 5 by Chris Staff are the keys to kingdom
Well trained and motivated staff make this a welcome retreat from a busy and stressful city.
March 7, 2013
Rated 5 out of 5 by Fabio8010 This hotel meets with its five stars level
Every contact I had with the hotel's employees made me feel they knew me and my needs.
August 12, 2013
Rated 5 out of 5 by AntonioJr SUPERB HOTEL
As the others Sheraton Hotels, this one recompeses you with the best experience.
April 8, 2013
Rated 5 out of 5 by nadiaOm This hotel has great services with professional and cordial staff
Very accomodating and will do anything to make your stay a great experience
March 5, 2013
Rated 5 out of 5 by Atav Excellent for business
Very good service - Excellent facilities specially at the designers floor
April 25, 2013
Rated 4 out of 5 by Flavio This Hotel has a good location and good facilities.
I got everything I needed during my stay.
The personal always help me.
February 4, 2013
Rated 5 out of 5 by Florian very friendly staff
helpful and friendly staff at check in and check out
January 11, 2013
Rated 5 out of 5 by Tataira Comfortable as usual.
Very well located, pleasant view and great service.
January 31, 2013
Rated 5 out of 5 by Pilita01 Good personal
Very good people is attending the hotel.
November 21, 2013