Rated 4 out of 5 by fkather Great
I stayed in the hotel for business reasons. It was just as I expected. Great service, comfortable room.
January 17, 2015
Rated 2 out of 5 by westinout The only thing I asked, they forgot and did not pay attention to it...
Definitely Sao Paulo needs another SPG hotel. WTC is a horrible member, but since we have no other option, they offer lousy service and absurd prices !!! They have no care or concern about who you are because, since they are always booked, it doesnt really matter. Today, I was basically kicked out of the hotel even though they had only 50% occupancy (words of the manager). As a platinum member, I ve been to over 40 different hotels around the world. This one is definitely one of the worst in terms of service.
February 3, 2013
Rated 2 out of 5 by Deliver No platinum recognition
Checked in after a long flight from the U.S. I was booked in a fairly expensive room. Even though they had (and were selling) many suites, they would not upgrade me. Furthermore, after pretending to look for at least 15 minutes, they assigned me to a room on a lower floor than the room they had for me originally.
The room itself was not well maintained with the shower only delivering lukewarm water and the furniture showing lots of signs of wear. My colleague had the same issues in his room!
I should have known when I looked at the average rating for this "5 star" property and it was 3.7 that this hotel is not up to par.
January 30, 2014
Rated 5 out of 5 by Florian very friendly staff
I encountered extremely friendly staff at all parts of the hotel
September 10, 2012
Rated 5 out of 5 by Serge Sao Paulo
Overall, very good hotel...perhaps a bit pricey.
September 17, 2012
Rated 1 out of 5 by MarkH88 Extremely noisy at 3-4am on Thursday nights
I am awake because of continuous thudding base noise from the hotel's stupid nightclub still reaching me on the 2nd floor. At 3.30am and 3.45am I phoned reception to complain about the noise and at 4.15am the noise still continues.
Most sane people go to a hotel to have a good night's sleep and would expect Sheraton to make that a priority. It is clearly not a priority in this hotel that has a noisy nightclub. Nightclubs and hotels DO NOT MIX and there is no need for thudding noise at 3am, 4am.
June 15, 2012
Rated 1 out of 5 by Karteer Just could have been better
The overall stay was just awful! One of the worst Sheraton hotels I have stayed at. Overpriced, old and need of refurbishment, internet slow or not working, staff not accommodating and don't stay there on Saturday nights as there is a club on the basement floor which played too loud music even after the 9pm curfew!
January 7, 2012
Rated 2 out of 5 by chrisf999 very poor value - never a group 5 hotel
Frankly a very unimpressive example of a Sheraton. This does nothing to help the brand.
No laundry on a Sunday, inablility to use the swimming pool most evenings as they had rented the area our for private events. The night club (to which guests are members) was closed to guests on thursday and saturday due to a private event and apparently to be closed on the friday of my stay.I could go on but the rooms are not really well reprensed by the pictures on the website; many are very tired and seriously in need of updating..... need i say more.. i could but i have run out of energy.
December 8, 2011