Rated 4 out of 5 by Apopka Family Fun in September
Took the family for a wedding! The rooms were very interesting due to all the individual artists that design them! The family enjoyed the club lounge, but especially we loved going to "Club A". I can't wait to go back to this hotel. It was very nice, the service was great, and the food was very good also.
October 14, 2014
Rated 3 out of 5 by kartick Good but could be better
i stayed in Sheraton from 14th to 19th and from 22nd to 24th Sept 2014. the stay was good and the staff courteous. the design rooms were beautiful and nice.
One thing got me really worried was the bad internet connection. the LAN did not work and the Wi-fi was too slow for doing anything.
(maybe the wi-fi do not use pswd ,hence anyone could log in) . for such a property high speed internet is a must and i struggled having VOIP calls at night. raised it
Food options were limited for vegetarians ,but the chef in C floor took note and prepared food specially for us. thanks a lot to him and Pablo for making our dinner memorable.
Also, the pool is mostly closed in the evening for a swim and events keep happening .
September 26, 2014
Rated 3 out of 5 by Vicborga Good enough
i liked being there, but the restaurant for breakfast and dinner was at the lobby of a Shopping mall, what I didn't like.
On the other hand was hard to sleep with the room fan on, it was very noisy.
September 28, 2014
Rated 2 out of 5 by westinout The only thing I asked, they forgot and did not pay attention to it...
Definitely Sao Paulo needs another SPG hotel. WTC is a horrible member, but since we have no other option, they offer lousy service and absurd prices !!! They have no care or concern about who you are because, since they are always booked, it doesnt really matter. Today, I was basically kicked out of the hotel even though they had only 50% occupancy (words of the manager). As a platinum member, I ve been to over 40 different hotels around the world. This one is definitely one of the worst in terms of service.
February 3, 2013
Rated 4 out of 5 by Lars01 Great hotel in a wonderful city
The Sheraton WTC Sao Paolo once again delivered a very good overnight experience for me. After a long flight from Europe, it was blissfull to arrive at the WTC to a caring staff, a great room and a wonderful lounge experience. I couldn't have asked for more. I'll go there again next time I'm in Sao Paolo, that's for sure.
September 22, 2014
Rated 2 out of 5 by Deliver No platinum recognition
Checked in after a long flight from the U.S. I was booked in a fairly expensive room. Even though they had (and were selling) many suites, they would not upgrade me. Furthermore, after pretending to look for at least 15 minutes, they assigned me to a room on a lower floor than the room they had for me originally.
The room itself was not well maintained with the shower only delivering lukewarm water and the furniture showing lots of signs of wear. My colleague had the same issues in his room!
I should have known when I looked at the average rating for this "5 star" property and it was 3.7 that this hotel is not up to par.
January 30, 2014
Rated 5 out of 5 by Florian very friendly staff
I encountered extremely friendly staff at all parts of the hotel
September 10, 2012
Rated 5 out of 5 by Serge Sao Paulo
Overall, very good hotel...perhaps a bit pricey.
September 17, 2012