Rated 3.7 out of 5 by 485
Rated 2 out of 5 by Lawoffice Needs improvement
I have stayed at this property four times this year. Each time WiFi was complimentary, this time I called the desk inquiring about free wifi and I was told it was not provided. I told the person that it was always provided in the past, but he was adamant that it was not included.
I really find it outrageous that wifi is a cost item. $13 for 24 hours when the stay is less than 12 hours is unacceptable. Does Sheraton really think I need to spend that amount of money just to check my email?
You really do need to rethink this outdated policy if your want my return business.
November 30, 2013
Rated 5 out of 5 by Meechelle87 Fantastic Staff AND comfortable beds!!
The Staff and phone support for this Sheraton was FANTASTIC! We were in the midst of a travel experience I am calling "a series of unfortunate events" including cancelled flights hotels booked for us in the wrong city all kinds of errors. The Sheraton reservations phone team stayed on the phone with me until I got onto the shuttle. Then Adrienne at the front desk took care of every little detail we needed to allow us to recover!
December 2, 2013
Rated 5 out of 5 by 1Thanksgiving Thanksgiving
This Thanksgiving I needed a hotel for my wife and two daughters because they were dropping off a college friend at LAX. They arrived late, around 10:00PM. Upon arrival the valet did a great job taking care of the car and giving me a piece of mind. The club floor room was great and the location perfect.
December 1, 2013
Rated 3 out of 5 by Yiannis93101 Airport shuttle leaves something to be desired
This lax title shares a shuttle bus with a car parking lot. The bus is either late all the time, or packed with people parking cars and hotel guests can be left standing for 30 minutes. We were at the curb at 817 pm and did not get picked up until 845. Not acceptable as there were multiple busses for other hotels. Would not stay st this hotel again just because of the ground transportation from airport.
November 22, 2013
Rated 5 out of 5 by SandP Convience to LAX airport
perfect proximity to airport
November 22, 2013
Rated 2 out of 5 by Dexter Below Expectations
I have stayed at Sheraton facilities several times in the past and found them, as a rule, to be underwhelming but this hotel is definitely the bottom of the pile. From having to check in twice for the same stay, the beat up looking room and the toilet that just would not function, I can only say I was disappointed.
November 20, 2013
Rated 5 out of 5 by brendont Best in LAX area
Have stayed at a number of hotels round LAX as a means of re-couporation after long flights from Australia and the Sheraton Gateway is one of the very best and we highly recommend.
November 21, 2013
Rated 3 out of 5 by Miw0615 Hotel ok for a quick stay
The staff was friendly but the wait to check in was long. There were 2 staff checking people in and then one decided to walk away to make the wait even longer. The room was nice but the phone next to the bed was broken and the bed was extremely hard. The convenience to the airport was great. Having the ability to take a free hotel shuttle to LAX was nice.
The outside noise was loud even in the evening.
November 18, 2013