Rated 2 out of 5 by Sv2014 No wake up call
Had an early morning flight so to ensure i got up in time in case my mobile failed i requested a morning wake up call, the hotel staff recorded my details yet failed to ring me at 4am and my mobile unfortunately had lost battery.
The response i got was who did i place the call with and that they apologise for the inconvenience...this inadequate response resulted in return flight to london being lost
March 23, 2014
Rated 5 out of 5 by LovelyLady Great but...
I enjoyed my stay there however when I checked my bank account. I was not aware of a $75 hold. Nothing was said when I checked in nor when I checked out. I called to ask what was I paying for and she responded saying it was a hold and would be back on your card in 72 hours. Well here it is Tuesday and I checked out Saturday morning and I still don't have my money back into my account. Other than not being informed of a $75 hold the stay was great.
August 28, 2012
Rated 3 out of 5 by Sunsh9 Great for Business Travel
I have selected this property for my weekly business stays out of a short list of 4 SPG properties in the area.
The staff here is awesome, from the front desk, guest services, restaurant to the valet staff; I have no complaints.
The hotel can improve in a few areas - the noise from neighboring rooms can be excessive and the restaurant prices are on the high side. I have experience very loud neighbors late into the eveing and rowdy guests walking thru the hallways. The walls are very thin and you can hear everything. Possibly a notice to guests to try to courtesy of others and refrain from letting doors slam shut would be helpful.
I ordered dinner ONCE and it was tasty but not worth the huge price.
Overall, I selected this property because the pros clearly outweight the cons, but if the property is looking for an A+ I would invest in soundproofing the walls, moving the beds away from neighboring doors, or at minimum try to house rowdy airport layover travelers away from the business travelers.
Sunshine in the Sunshine State
May 7, 2014
Rated 4 out of 5 by GThomas27 Busted Pipe, No Problem
I was staying at this hotel on Nov 30 - Dec 2 for the Frequent Traveler University. On Saturday morning, there was a broken pipe outside the hotel so the hotel had no running water for 6+ hours. The management and GM were very honest and explained that they were working on problem and had it finished before Saturday night. The whole staff and bar tenders were all very friendly and professional. I loved the view outside my hotel of the LAX runway.
December 5, 2012
Rated 3 out of 5 by M58andM54 Very convenient to LAX airport
We needed a hotel for an overnight stay and the Sheraton was convenient and reasonably priced. The staff were very accommodating and took care of our requests of an early check in, wake up call and refrigerator in the room, even some milk for our breakfast since we needed to leave at 5.30am for an early flight to the east coast. The only downside was the lack of air conditioning in the room which was back to working order late in the afternoon.
November 7, 2013
Rated 5 out of 5 by Fran1 This hotel is just great !
From beginning to end I felt welcomed,and well taken care of.The hotel staff went out of their way to assist me when needed.My room was selected according to my specific needs and was very comfortable.The location is fantastic as it it central to lots of activities,offers shuttle services,and is closed by the airport at the same time.I stayed at this hotel on three different occasions,for different purposes and I have always been well 'served' !
January 14, 2013
Rated 4 out of 5 by Len19 This hotel has great features
We stayed 2 nights & took a city tour. It's close to the Airport, with free wifi, breakfast & shuttle bus services; quiet room with comfortable bedding; lovely food from the Restaurants; front desk staff (especially Juan and Jonathan) offer great service as an SPG member. I also received prompt attention from UK and esp.Singapore Office.
It could do with refurbishment, which will be undertaken soon.
March 19, 2014
Rated 5 out of 5 by Vinn Front Desk Staff
I would like to commend Arlene and Krystal at the front desk for giving excellent customer service. They do a great job in assisting all customers. I hope that hotel management appreciates the excellent work that they do.
I would definitely recommend this hotel to anyone staying in Los Angeles. I would recommend it to my friends and family.
Thanks to krystal and Arlene for the assistance they gave me during my stay recently at your hotel
September 17, 2013
Rated 3 out of 5 by Sassy2 Staff needs training
Our stay was 5 nights attending a full 4 days Seminar.
1) Desk Service was uninformed. He did not honor our Green vouchers for "Green" service ($5.00 per day for no maid service to be used for food) at check out; said it would apply only to a future stay. This did not conform to the policy cited on the Starwood website. We threw our vouchers away.
2) Desk Service was incorrect. He said the bottled water in the room was free. It wasn't. We were charged $6 for 2 bottles.
3) Desk Service did not inform us that they would charge $75 on our credit card until the full account was paid in full. That would take up to 5 days.
4) Food prices are expensive and under served. We waited 45 minutes in the Lounge for a dinner plate that was a lunch serving. Bill for 2 was $95 for the 2 plates and 2 small glasses of house wine. I know LA is expensive, but the only alternative was a Subway a block away.
March 13, 2014
Rated 5 out of 5 by AD123 Great Service
Stayed here for one night on June 9 and was not expecting much but was pleasantly surprised. Great service at the front counter by Richard I think. He upgraded us to a suite and my family loved the room. The self parking was cheaper here than anywhere else that I stayed at over the 14 days that I was on holidays which was a surprise considering it an airport hotel. Loved the full Starbucks service in the hotel, very friendly & convenient!
June 21, 2012
Rated 5 out of 5 by FrequentTraveler13 BEAUTIFUL HOTEL RIGHT BY LAX
This is my hotel of choice when I fly into LAX.
ROOM: The room was a cool corner suite. It was huge. Thank you for the upgrade.
CHECK IN: I want to thank SAMANTHA for being very sweet and courteous. She made the process smooth and effortless.
FOOD: Paparrazzi has good food and has a lively atmosphere.
OVERALL: This is a great hotel for LAX stays. The staff is very friendly. and I recommend this hotel for LAX stays.
February 10, 2014
Rated 4 out of 5 by Kelly1211 May 2014
please see below:
The bathtub had sewer water and waste in it that occured overnight.
the water coming out of the bathroom sink smelled like sulphur... All else was good.
May 12, 2014
Rated 3 out of 5 by pb123 convenient
It is close to the airport
May 21, 2014
Rated 5 out of 5 by LGB64 Nice hotel and friendly staff
My wife and I stayed here for one night as a date night getaway. The staff at the front desk were very friendly and the room was comfortable. The room was very quiet even though you are right next to the LAX landing approach. We had a light dinner in the lounge that was reasonable and the buffet breakfast was quite good. I would recommend this hotel for business stays and getaways. Hotel is close to the South Bay and the Marina Del Rey.
May 1, 2012
Rated 3 out of 5 by ChuckWagon Solid Hotel
I am a frequent traveler for business. I was in Los Angeles for the weekend and I chose to stay here because of the proximity to the airport and reasonable rates. I stayed in two separate rooms during my stay and both beds were awful. I could feel the springs on both kings I slept on. This is definitely not what I'm used to when staying at the Sheraton or any Starwood property.
March 26, 2014
Rated 2 out of 5 by BP2211 Average hotel near airport
The hotel has a decent lobby with a Starbucks in the lobby. The pool and fitness center are both pretty nice. But the rooms and club room are in need of improvement. I was also surprised when I checked in that, as a SPG Platinum member they did not have a room upgrade for me given that I was traveling with and checked in at the same time as a work colleague (who is not an SPG member) who was upgraded to a suite.
February 15, 2014
Rated 5 out of 5 by RG13 Very nice hotel near LAX
I stayed only one night following a week of meetings elsewhere in CA, to catch an early flight home the next morning. The front desk staff was very friendly and made me feel welcome. They upgraded me to a corner suite (due to my platinum status). I wish I was staying longer to really enjoy the room and the other hotel facilities. I will definitely return to this hotel when my travels take me near Los Angeles. Keep up the great work.
June 12, 2012
Rated 5 out of 5 by Meechelle87 Fantastic Staff AND comfortable beds!!
The Staff and phone support for this Sheraton was FANTASTIC! We were in the midst of a travel experience I am calling "a series of unfortunate events" including cancelled flights hotels booked for us in the wrong city all kinds of errors. The Sheraton reservations phone team stayed on the phone with me until I got onto the shuttle. Then Adrienne at the front desk took care of every little detail we needed to allow us to recover!
December 2, 2013
Rated 3 out of 5 by ph8600 OK, but not impressive
Had to go back three time to reception to:
-ask for access info to internet connection, which was included in the price.
-ask for a remote control to the TV, it was not in the room.
-ask for cupons for breakfirst, which was also included in the price.
The promised 'high speed internet connection' was disappointing; only max. 0.5 mbit down (receive), 0.25 mbit up (send). Mesured it daily throughout my 9 days stay at the hotel.
May 9, 2012
Rated 5 out of 5 by Biddie Excellent Service
I stayed overnight after moving from another hotel in LA that was not quite what I was looking for. When I arrived I was greeted so sincerely by the man on the front desk (I believe his name is Rudy) he helped me with my bags, with what to see whilst I was in the area and with airport information.
I was on the club room level, the room was large and beautifully appointed.
I had a wonderful stay and will definitely be back again
January 16, 2013
Rated 3 out of 5 by Donnie Overpriced !
During the day the front desk is overstaffed, they're almost tripping over each other . And not very interested to resolve problems if you have any.
In the evening you'll be lucky if someone is behind the desk or picks up the phone.
At 260 USD / night, thats a bit steep , considering the service provided.
Rooms are clean and comfortable, only minus point would be that they're not soundproof if you have noisy neighbours ;-)
April 3, 2013
Rated 1 out of 5 by Scott45 Worst starwood experience I've ever had
Staff was rude (everyone we ran in to), under trained and generally arrogant. Tasmania the front desk supervisor is too busy managing ineffective staff that I guess she has no choice but to be rude to guests. Rooms are old and haven't been remodeled since the 80's. Hot tub was filthy. Lobby bar charges $5 for a cup of regular coffee. Club room on 15th floor had awful breakfast selection and closed too early. Do not stay here.
February 25, 2013
Rated 3 out of 5 by lpvl Needs improvement
The room was average; sadly, there was a problem with the toilet. A slow flush is not ever acceptable in a basic hotel room. The service did not correct the issue. I am glad the toilet did not overflow.
The parking was awful. It should have been clear at booking that there is absolutely no self-parking. I was shocked that I had to park at a lot behind the property that was accessed by coach or walking down a dimly lit street.
March 8, 2013
Rated 5 out of 5 by WileyHampton This hotel is consistently excellent
This is our second occasion where we have stayed at the Sheraton Gateway prior to departure from Los Angeles. One would hope that the first positive experience was no accident and that the second stay would be as trouble-free. That was certainly the case. If anything, we had a better experience because we were able to avail ourselves of the restaurant and bar on this stay. This is truly a class act of a hotel.
January 31, 2014
Rated 5 out of 5 by Slowlopes Very nice
I came into town for a workshop but the hotel was so comfortable I was almost wishing I had extended my stay by another night. I had dinner in the Paparazzi restaurant (bar). Carrie and Mario were terrific. Very accommodating and personable, and the food was outstanding. On Wednesday while I was waiting until time for my shuttle, Kevin in the lounge bar came by and made sure I attended to. You have a great staff there.
October 31, 2013
Rated 4 out of 5 by Brasileiro Convenient, attractive airport hotel
One of the hotels closest to the airport. Well maintained, attractive public areas and rooms. Breakfast buffet is a little disappointing (good fresh berries but some fruit is canned; baking is mediocre). Good fitness center. Nice outside area with pool.
April 26, 2014
Rated 4 out of 5 by Skyehiker My Go-To Hotel for LAX
It's my go-to-hotel whenever I need to stay near LAX. As an SPG Platinum, I'll usually get an upgrade to whatever they can upgrade me to, without a hassle. Their club lounge always has a decent selection of food & beverages. Their fitness centre has plenty of and a variety of equipment for most workouts. I've never had to wait long for their regular airport shuttle to/from LAX (and they're as close as you can get to the terminals). Easy to get to/from with their location on Century near Sepulveda. Their turn-down service is a class act, when one returns from a day of meetings to find his room ready-to-crash---lights dimmed, curtains closed, duvets pulled back, chocolate waiting. I like that their corproate rates include valet parking, as self-parking there is indeed a p.i.t.a. As long as Sheraton Gateway LAX keeps up the good consistency, I'll consistently stay there.
October 22, 2011
Rated 2 out of 5 by mcafee Stay was ok but had to call to get copy of Folio
Had to call to get a copy of my folio and i got passed to 3 different people they first told me it would take a week to get a copy...then the 2nd two calls and spelling my name numerous times to the same people I finally got a copy....Get it together Sheraton Gateway on your customer service over the phone...other than that the stay was ok, room clean and the people were nice....just horrible experience afterwords...
July 16, 2012
Rated 5 out of 5 by Anonagain Surprising
I normally shy away from reviews, but, and this is a big but, my experience at the LAX Sheridan was much better than I expected. Great staff, clean room, and a incredible dish of penne pasta with sausage.
May 2, 2014
Rated 4 out of 5 by BevM Fantastic Italian Restaurant
I chose this hotel because it was close to the airport. The location is very good for that. It is also quite easy to find, since you have to drive everywhere in LA anyway.
The staff were great. My status was recognized and I was upgraded to a mini-suite. I had a great view of the runways and the sunset. The room was quiet and the bed was comfortable. Everything looked recently updtated.
I ate dinner in Paparazzi, with a colleague. It was fabulous!! The wine list was quite good and very reasonably priced. (Although, it would be better if the years were included on the list, instead of having to ask to waiter, who needed to find someone to provide that information.) The dinner itself was wonderful. Definitely more than I expected from an airport hotel.
I will definitely be returning to this hotel, as the restaurant alone places it above all others on the airport strip.
September 4, 2012