Rated 4 out of 5 by Kelb Great hotel
This was one of the better Sheraton locations I have stayed at. Although the parking is a bit small, it's still a good and clean hotel. Food is pricing, but that is well expected since it's located near LAX.
March 9, 2013
Rated 3 out of 5 by JonJ Internet
I was there on Wednesday to finish up some work and their internet was done for the complete day. No explanations when I called. I find it hard to believe it takes that long to fix a down internet.
May 31, 2013
Rated 3 out of 5 by TravelerFX35 Sheraton Gateway Los Angeles
The room I stayed in was adequate. My main beef is with the bathroom. The sink handles were broken. The shower did not drain properly. The bathroom needs to be overhauled. The rest of the room was great.
October 2, 2012
Rated 1 out of 5 by Worldtravlr Very Poor Service
They checked me out the first night & emailed me the bill even though I'd reservations for 4 nights. When I tried to call the hotel's front desk they kept hanging up on me & took 20 mins to contact them
December 16, 2012
Rated 4 out of 5 by McGuire Excellent Service, Lounge not so good.
I love the Gateway at LAX for it's location, comfortable beds, and most of all, it's staff, which is excellent.
Orracio in the Paparazzi is just the best. He remembers his clients, and it's why we keep going back! The food served there is very good, and they even have a cheese plate now, which is a great addition. A good GM named Roman, who also remembers everyone. It does not feel like an LAX hotel, they do such a great job.
Greg out at the bar mixes a good cocktail. He's efficient and one does not have to sit around waiting. A definate plus.
The Club Lounge. Hmmmm, now this lounge was known to be one of the best in the US. What on earth happened? It was also one of the reasons I, and many other colleagues would choose the Gateway over another hotel.
There's barely any food there, and at 6.30pm the other night, it was all gone and they did not bring anymore. Really? But they did up the price of that cheap wine one can buy up there. The lounge is one of the Plat benefits, and this has become a sad lounge. What a shame.
They also have a very nice pool area and a nice roomy gym.
September 29, 2012
Rated 5 out of 5 by BW30 Exceptional Staff
This is my hotel of choice in LA. The room, amenities and food were all superb, but the thing that always stands out to me the most is the exceptionally friendly and helpful staff throughout the hotel.
August 14, 2012
Rated 5 out of 5 by Elvis Reservationists
Arlene and Crystal are outstanding employees and thus, represent your hotel chain in the best light possible. If it weren't for them, I would change hotels as they are the impetus for my decision.
March 15, 2013
Rated 5 out of 5 by TSCorp Favorite LAX hotel
I'm just sorry 'cause I didn't leave any feedback after already 17 years of my stays at Sheraton Gateway LAX - my favorite LAX hotel all this 17 years!
Everything - perfect, excellent or very good!
December 12, 2012
Rated 4 out of 5 by tropics67 Comfortable Bed
Overall had a good experience. One negative thing was breakfast dinning downstairs-it took a while for someone to take my order and serve my food. I opted to order from the menu instead of buffett.
November 1, 2012
Rated 5 out of 5 by Susie Exceed Expectations
I stay frequently at this hotel and am always pleased. This past stay, my room was upgraded to a Suite (without my request). A nice gesture from the frontdesk person who saw how very tired I was!
April 3, 2013
Rated 4 out of 5 by Tiger everything is good, except the bathtub
Everything is perfect, except the bathtub is dirty. Yes, it is dirty, lots of dust round the outlet. Very conveient hotel, have shuttle bus to airport.
August 12, 2013
Rated 3 out of 5 by JimBeam1971 Your location is very convinient
Your staffs are lazy. Common area like ice machine room is full of garbage that is not pick up for days. Your green program could be improved that benefit environment, guest, and your bottom line.
November 17, 2012
Rated 4 out of 5 by anneao Airport convenience
This is a very nice airport hotel. However, the bathrooms are dated, and the shower heads are awful. I will definitely stay here again but please replace the shower heads if you do nothing else.
March 28, 2013
Rated 5 out of 5 by Mickey24 Great Location
I have been staying at this hotel for the past couple of years whenever I got an early flight out of LAX.
They have great staff and iI have never been disappointed staying at this hotel.
May 19, 2013
Rated 5 out of 5 by McSwain2013 Amazing customer service!
Beautiful venue. The front desk and housekeeping staff were very friendly. Stephen the Front Desk Manager demonstrated the perfect balance of professionalism and friendliness. I will be back.
March 1, 2013
Rated 4 out of 5 by sdantas Amazing location
Had a really quick stay there, about 7 or 8 hours only. Bar was fine, with good food. Room was really good and staff was great (had a small issue only partially caused by me).
June 3, 2013
Rated 4 out of 5 by Tyung Pleasant surprise
I'm not a fan of big hotels, but we enjoyed our stay here. The rates was reasonable for the convenience they had offered. The breakfast buffet was a delight & the service was exceptional.
November 14, 2012
Rated 2 out of 5 by Weebit Last week's stay
I arrived late due to delays with the airline, and was told no upgrades were available. I also was provided a key, at nearly 2:00 am which would not open the room provided!
June 23, 2013
Rated 5 out of 5 by DSTNY Very accommodatimg
Upon check-in, the type of room requested was not available and the associate was very helpful in letting us know our options. Housekeeping was prompt and responsive to specific needs.
January 5, 2013
Rated 5 out of 5 by Jazz Wonderful Stay
I enjoyed staying at the Sheraton it is one of my favorite places. Staff was nice room was amazing great view . Dinner was great also only thing would be how expensive it is to park .
February 13, 2013
Rated 1 out of 5 by Dave This hotel charged me for three nights when I only stayed one night
Hotel charged me three nights when I only stayed one night! Calling into hotel accounting department and still haven't heard back from them about a refund. Very disappointing.
May 30, 2013
Rated 4 out of 5 by Wally99 Everything you need
Hotel has everything you need for a quick hotel stay over. Shuttle pickup and drop off to LAX. Resturant options, pool, gym, gift shop and a place to print your boarding pass.
May 28, 2013
Rated 4 out of 5 by Dewtrain76 Hotel is good for work visits
Great location for my job. Definitely would recommend this hotel for people traveling on business. Starbucks in the lobby is a lifesaver. Staff is very responsive and accommodating.
December 17, 2012
Rated 4 out of 5 by Lawrence18 Loss of Amenities
I am currently a lifetime Gold member and come to the LAX area often, for meetings at Los Angeles Air Force Base (I am retired Air Force). In the past, I have enjoyed the club lounge for a quick snack in the morning, which was available when I first became a gold member. Then you changed policies and only let Platinum members go into the club lounge. I eventually become Platinum, but due to recent travel reductions with my company, I lost that level last year. Up until my most recent stay (Jan '13), you provided to me as part of my Government reservation, a complementary b-fast buffet each morning, which I enjoyed. I only ate granola cereal, but it was nice taking my time eating and reading the paper. This past stay, I was told that you no longer provide a free buffet with the Gov't rate. Yes, your hotel is nice, but the amenities that I just discussed is what has brought me back, time after time. I hate to say this, but I'm rethinking my loyalty as you no longer offer what I enjoy. I will be researching different hotel chains to see if they meet my needs, which are very simple, yet very important to me.
January 20, 2013
Rated 4 out of 5 by SMF426 airport hotels should all be this good
stay here often as best choice in the LAX area
love the executive suites and the fitness center
really for the area you can not beat it and they staff are courteous and helpful
March 24, 2013
Rated 3 out of 5 by Bob02026 Hotel Met Expectations
Checked in for a three-night stay & the front desk personnel were very courteous & professional. The facilities was very inviting especially the pool area. The room was great & we were able to control the temperature which is important. Throughout our stay 1) the card key did not work which is an inconvenience because I keep on asking the front desk to replace my card key & the issue was never resolved the whole time we we there although we were given some SPG points back; 2) the ice machine on our floor or the floor below us did not work for two days; 3) parking is offsite and could be an inconvenience for guests who do not wish to valet park. When I registered into the hotel there was no parking available & the shuttle bust drivers were very rude to my wife who waited in the standing car while I checked-in. Also if the parking lot charges $11 for 24 hours Sheraton charges $17/day, if the hotel doesn't own the lot would have been nice to get a discount. Also the bar munchies were stale, I could have spent more money. Overall our stay could have been better if the issues I brought up were addressed, I doubt I will stay here again.
July 15, 2013
Rated 5 out of 5 by Humormee This hotel was in a great location.
This hotel was located in an area that was close to freeways, local transportation, and airport. Restaurat food and prices were within the norm. Would stay at Sheraton again.
March 11, 2013
Rated 3 out of 5 by HJT15 Staycation not great
I researched great pools and restaurants at hotels near LAX. Paparazzi at the Sheraton came up so I called to reserve a table for two to surprise my husband. 7 pm on Sunday was confirmed by hotel employee Jose. I then booked our room for our 24 hour getaway.
We arrive to be "greeted" by a very rude valet who would not let us unload the car and check in. We had to park right away and shlep our bags quite a ways. (No free parking for hotel guests. $33 + per day for valet. OUCH!)
We check in. Room was average. No fridge. Then find out Paparazzi is closed on Sundays. When I called the front desk to ask how this could be, the hotel employee offered NO sympathy. Then a manager listened but offered no help.
We went to the hotel bar for our "fine dining" experience. The staff was very inattentive. I ordered an entree salad with no tomatoes and it came overflowing with tomatoes. When I picked them off, there was barely any salad left. It was disgusting.
The next morning, we got ignored by several waiters as we tried to order breakfast. I asked for a drink menu. The waitress barely spoke English, did not know what a champagne split was.
Long story short, the staff was rude and didn't seem to care about making our experience extraordinary in the least. We won't return.
September 25, 2013
Rated 5 out of 5 by PatG Satisfied Customer
I really enjoyed my stay there. The bed was the best and I just loved the pillows. Housekeeping was not very good with cleaning the tub, but overall the stay was very good.
July 25, 2012
Rated 5 out of 5 by KZE16 excellent Hotel in LAX
I have used the Gateway LAX & San Francisco Airport s in the past - they are so convenient ...love both hotels... The Italian restaurant was excellent, food and beverages
December 4, 2012