Rated 4 out of 5 by Dickman Pleasant hotel and staff
Very nice hotel within walking distance of LAX if you wanted to do that. Pleasant staff, nice, clean rooms.
July 14, 2014
Rated 4 out of 5 by JohnMiamiBeach Comfortable, Clean and Courteous!
Wonderful hotel. Clean rooms, trendy but not in an overwhelming/offputting way, friendly/well-trained staff, good airport location with cool views if you like that (yet very quiet in the halls and outside the windows), free airport transportation, good food. I like this place and would stay again.
February 4, 2012
Rated 5 out of 5 by PastorSayo GREAT STAY!
Close to needed places
July 15, 2014
Rated 5 out of 5 by LATT BEST AIRPORT HOTEL
Front desk staff always takes great care of spg members.
Rooms are very nice and clean.
A robe is always provided.
The club floor provides a nice breakfast.
The swimming pool is very nice.
All team members should be congratulated. They really try hard to please, and people do make a difference.
November 4, 2012
Rated 3 out of 5 by DocRon For a Convention Hotel
The staff was very accommodating and responsive. The lighting in the rooms was poor. The bathroom lights needs to be stronger. You could not see your clothes in the closet. The bathroom amenities were substandard.Towels were thinning.
The breakfast buffet food should be replenished frequently and one should never see an empty tray in the buffet line. The bagels were so hard and stale that they would break when you tried to pull them apart for toasting. The toaster should be replaced as it burns the top of the bagels most of the time.
Provide ear plugs as the jet take off noise is transmitted through the structure. Gym facilities were excellent for a hotel.
May 3, 2014
Rated 5 out of 5 by Jordan5 One of the best SPG options for near airport spots
This hotel is clean, has a good airport shuttle service, pretty good workout facility and has a trolly near by to take you to Manhattan Beach or other locations. This is my favority spot on quick lay overs in LA. Breakfast in the morning is pretty good although I wish that it started earlier.
April 7, 2012
Rated 3 out of 5 by Bill Unchecked Boxes
Good HVAC - check
Quiet Room (for an airport location) - check
Efficient Check In/Out - check
TV - no check, sound kept going out
Hot Water (shower) - no check, water remained hot only if I shut off and on (anti scauld sensor bad?)
Service in Lounge - check, friendly and responsive staff
May 8, 2013
Rated 5 out of 5 by Breck Great hotel for the price
We stay at this hotel anytime we have a layover at the LAX airport. It is always consistent, rooms are large and lovely and the beds are great. We highly recommend it to weary travelers. It's our home away from home in LA. We don't use the spa or pool as we're usually only overnight.
October 5, 2012
Rated 5 out of 5 by Notthatimportant Great Stay
The updates in the hallway and elevators look good. The rooms could use the same update. The matresses could use to be flipped or replaced in a few rooms. The staff is great, rooms are clean. They have installed a pull-up bar since my last stay. Well done ladies and gentlemen
June 23, 2013
Rated 2 out of 5 by Lynn Recent Hotel Stay
Beautiful hotel. Unfortunately I was overcharged for my room. Also, it's PET FRIENDLY and I wasn't informed. A barking dog next door woke me up and disrupted my sleep. Although they did change my room late at night, it was not good for my early morning meeting the next day.
May 20, 2013
Rated 5 out of 5 by Classywoman This hotel knows how to pamper you
Their beds and pillows are the best quality that I have ever experienced at a hotel. You get four pillows on your queen size beds. We felt like queens. The food and staff were excellent and the men that parked our car when we arrived at the hotel were excellent too.
October 10, 2012
Rated 4 out of 5 by Mysty Room Accessories
There was no glassware. I take drops of essential oils twice daily. There was not a single glass/ceramic piece in the room and only one place setting for 2 of us to share. In the past, there has always been water glasses or coffee mugs.
Don't know what SPG means.
March 17, 2013
Rated 5 out of 5 by LoriLynn Great
This was the last stop on our trip from San Francisco to LA, it was within walking distance to the Budget Rent-a-car, 1 mile from the air port and. The rooms were very clean and extremely comfortable and remarkably quiet. This hotel comes highly recommended.
September 4, 2013
Rated 1 out of 5 by tony3566 Overcharged and nonresponsive
We stayed at this hotel due to it's close proximity to LAX and our early morning flights the next day. We checked in on a Sunday 6/29 to get a good night's sleep and utilize the shuttle service the next morning.
Check in was fine - the front desk even gave us a complementary credit at the beginning to try the hotel ammenities....this is where the trouble began.
We had dinner in the hotel lounge (Rendezvous) and while the food was very overpriced, we accepted that for what it was ($$$$ for 2 kids meals, a split of a fish and chips, a house wine and 2 draft beers) but upon checkout, we noticed that the our portfolio was charged 3 times for the same $$$$$. We recognized the mistake before we left the hotel and the front desk supposedly corrected the error.
Unfortunately, the next day (7/1), the hotel went ahead and reprocessed the overcharge again. I saw the cahrge on my AMEX and left multiple messages for the business office with no reply. I finally spoke to the manager on duty last week and spent 20 minutes on the phone with him as well explaining the issue. He apologized and said the credit would be processed ASAP and I would receive an acknowedgement once it was corrected.
As of 7/16 at 937am local time - no credit - no email - no response - I had no choice but to waste even more time and contest the charge with AMEX but at least I know it will get corrected now and I would be stuck paying $$$$ multiple times for 3 not very good meals.
Dissapointing. This experience with the business office took what should have been a good stay and soured the entire trip.
CHECK YOUR PORTFOLIO CAREFULLY and check your statement to ensure you were not overcharged by the hotel.
July 16, 2014
Rated 5 out of 5 by DJMO19 Great Stay
The hotel was met my needs exactly. We ate sandwiches in the lounge area and the food was delicious and moderately priced. All of the hotel staff was friendly and efficient. I would definitely stay there again.
May 6, 2013
Rated 5 out of 5 by Gary34 This hotel is one of the best for spg
The Sheraton is one of the best within the spg club. Heracio, bartender at the Italian restaurant, which was just excellent by the way, gets the highest rating from us. Kind, helpful with questions about the surrounding areas, catered to our every request, and his service was top notch. He is an asset to your hotel.
July 8, 2014
Rated 5 out of 5 by AntonChad Best benefits at LAX
I was very pleasantly surprised to learn the Sheraton Gateway now has evening snacks and breakfast in the Club Lounge daily. Yes, even on Easter morning.
That is a very nice benefit for road warriors!
April 2, 2013
Rated 3 out of 5 by klilly Quick business only
This hotel is average at best. The staff is very nice, but the rooms are tired, the mattress in my room was sagging - the ac very hard to regulate the temperature in the room.
Bathrooms are small - the door opens into the toilet - towels have definitely lost their fluff -
tv channels sometimes cut in and out so you could not watch a program without interruption.
for location and a quick in and out into LA is is ok - no recognition of gold status, granted I have not stayed at many spg hotels this year, but still it would have been nice to hear 'thanks for being a gold'
June 13, 2014
Rated 3 out of 5 by FBERKNM Seems more like a motel
Subpar even for Sheraton. I am a frequent traveler and perhaps a tough critic. Still, the level of service here was no better than average. The condition of the room was well below par.
February 6, 2012
Rated 4 out of 5 by yoshikuni Great Service
Very convenient location, nice bar and restaurant, and the staff was simply outstanding. the front desk was excellent. the gym was also a great plus for travellers, and very peaceful.
December 28, 2011
Rated 1 out of 5 by RH612 Missed Flight - 1 hr to get car from valet
I have stayed here many times as I travel. I called down to the valet 30 minutes to checkout. When I got downstairs my car was not ready and I could not find the valet for 15 minutes. I finally found him and he expressed he was the only one on duty. He explained that they lost my keys and my car. I was in a hurry to catch my flight and ended up waiting for an hour. The Front Desk Manager was of little to no help. It turns out the keys were there all along and they put the wrong tag on them. I missed my flight, was charged extra money for a new flight, and stil had to pay $32 for valet. Not even 1 apology from the front desk manager. Buyer beware.
February 28, 2014
Rated 4 out of 5 by Ingo404 Internet was very spotty
It was impossible to do any computer work in your hotel since the internet connection kept dropping off
January 27, 2014
Rated 1 out of 5 by Jack33 NEVER AGAIN
Worst experience in 64 years - 45 min check in - planned power outage with no notification. - closed access to elevators - dirty bath - TV remote did not work properly.
September 11, 2012
Rated 4 out of 5 by FinanceGuy A solid performer - best SPG option at LAX
Second or third stay here in the last 12 months.
This property is a consistent performer and room rates are usually good value for what is offered. Club Lounge is open 7 days a week. Frontdesk is on the ball. Pool. is nice. food and beverage offerings are great. Internet is fast. I will definitely return.
July 8, 2014
Rated 3 out of 5 by AnnMark09 Gone downhill?
Normally my stays at this property don't leave me feeling this way...but this time I found my room to feel run down and stuffy. The sink in the bathroom was cracked, and the bathroom floor was so sticky I had to put towels down so I could stand on it.
July 9, 2014
Rated 5 out of 5 by CDW1 Great stay
We came to Cali for our sons football game. Even though the hotel is right by the airport, we didn't hear any planes going by. Very clean and staff is friendly.
December 14, 2012
Rated 5 out of 5 Best airport stay at LAX so far
Efficient reception. Large room, very clean. Friendly staff. Also nice selction of bar meals. Nicely prepared at reasonable prices for an airport hotel.
April 9, 2013
Rated 3 out of 5 by ConditionOne Tired airport hotel
Checked in late afternoon for a one night stay, and was given a choice of an accessible king room or twin room on the Club Floor. Suites were available per the website, but as it was just one night, I didn’t push it. I’ve stayed at this property several times over the years, and it’s a typical airport hotel.
The room is starting to show its age, but it’s clean. Water pressure was extremely low, and the bathroom is rather cramped. The walls are also a bit on the thin side; you can hear the murmurs of your neighbors while they’re talking. The desk has a lamp with built in power ports. However, I wasn’t able to get Internet (either wired or wireless) working.
The Club Lounge is open in the afternoons from 5:30-7pm, and offers cheese, vegetables, soft drinks, and one hot item. Just enough to snack on. Wasn’t there for breakfast, so I can’t comment. The room service menu is varied, and the food is actually quite good. The gym is spacious with lots of equipment, which is good, as it’s usually quite busy.
Not bad for an airport hotel. I’m not sure if I can stay here for an entire week though. But for one or two nights, it’s barely adequate.
June 5, 2013
Rated 4 out of 5 by AdaC Convience location
Hotel room is nice and clean. Staff always forgot to give me $5 voucher or 500 starwood points when I hang out "no need to clean up my room" tag.
February 5, 2012
Rated 3 out of 5 by BuuDinh First time back to Sharaton
The room is great and clean, but the staff was not so friendly.
January 27, 2014