Rated 5 out of 5 A Wonderful Stay!
We chose the Sheraton Gateway for its proximity to LAX -- and based on other reviews. All we can say is that we were thrilled! Our room was extremely comfortable. The staff was OUTSTANDING! Yes, it's their job to be helpful, but every single individual we encountered was friendly and happy to help/answer our questions! We stayed at the hotel only overnight -- a waystation en route to our final destination -- and now we know where we'll be welcome the next time we're in town!
June 17, 2013
Rated 5 out of 5 by KZE16 Great hotel
The Hotel is excellent however check in I waited several minutes for check in and checking out was the same. Not enough check in staff. Had the same problem in the bar when someone eventually served us they were great but we had to go out and find someone 3 times also the food order was messed up...
June 17, 2013
Rated 4 out of 5 by BDC23 For airport purposes only
I have a different set of priorities for airport hotels, namely that they are hotels - this one works. It's nice, the staff is decent. The rooms are clean.
June 17, 2013
Rated 1 out of 5 by Jacobdd uncharacteristic
This hotel does not maintain SPG standards. The room smelled like body odor and the only reason I did not complain while I was there because I was so busy with work, I had no time. In addition, the remote buttons for the TV were stuck and the sink did not drain, and would bubble up on its own. The body odor was the most offensive issue however. Staff very friendly however.
June 15, 2013
Rated 5 out of 5 by Toomanymeetings Beyond expectations
I was dreading 4 days straight of long meetings. While I could not change the meetings of too many powerpoints and long hours, the hotel was a very pleasant surprise. It was very well appointed, clean, and bright with excellent employees. The restaurant food was wonderful and fun. The room large. I slept well and was comfortable. Thank you
June 15, 2013
Rated 3 out of 5 by ConditionOne Tired airport hotel
Checked in late afternoon for a one night stay, and was given a choice of an accessible king room or twin room on the Club Floor. Suites were available per the website, but as it was just one night, I didn’t push it. I’ve stayed at this property several times over the years, and it’s a typical airport hotel.
The room is starting to show its age, but it’s clean. Water pressure was extremely low, and the bathroom is rather cramped. The walls are also a bit on the thin side; you can hear the murmurs of your neighbors while they’re talking. The desk has a lamp with built in power ports. However, I wasn’t able to get Internet (either wired or wireless) working.
The Club Lounge is open in the afternoons from 5:30-7pm, and offers cheese, vegetables, soft drinks, and one hot item. Just enough to snack on. Wasn’t there for breakfast, so I can’t comment. The room service menu is varied, and the food is actually quite good. The gym is spacious with lots of equipment, which is good, as it’s usually quite busy.
Not bad for an airport hotel. I’m not sure if I can stay here for an entire week though. But for one or two nights, it’s barely adequate.
June 5, 2013
Rated 2 out of 5 by Suzie429 Not So Great
Upon check-in I approached the gentleman behind the desk (around noon on 6/16/2013). He told me (Gold member) and my co-worker (Platinum member) that it was too early to check-in but he would be right with us. When he was finished with the guest he was with, I explained that we requested an early check-in. We were both just discussing how customer oriented the staff is at this Westin but we were both a little turned off by his comment. Nevertheless, he checked us in.
When I arrived at my room (575) I pulled back the bedspread and the sheets were all wrinkled (fitted and top). The sheets are pressed at this hotel and should not be wrinkled. This indicates to me that the sheets weren't changed and the bed was made with the old sheets from a previous guest and made to look like the sheets were changed. I asked Housekeeping for a new set of sheets. The housekeeper in charge of my room kept telling me that the room was just checked by the supervisor. I suppose that the supervisor does not check the cleanliness of the sheets or that he/she has the same sub-par standards as the housekeeping staff changing (or not changing) the sheets.
I travel all over the world on a regular basis and have only experienced this type of short-cut done at hotels here in the United States. I have never had this type of experience in European or Asian hotels. It happens about 30% of my domestic hotel stays. It's a direct display of laziness by the employees and supervisory staff and should not be an acceptable practice at any hotel especially an SPG hotel.
June 16, 2013
Rated 4 out of 5 by BusinessTraveler222 Good hotel - certain services need work
Upon entering the facility I was very impressed with out open and updated the lobby area was for a hotel so close to LAX. Rob at check-in was absolutely fantastic and did everything he could to ensure I received an upgraded room.
Overall I was quite impressed with the service of most staff and quality of the hotel, but was extremely disappointed in the valet and room service.
As requested at check-in, I called down 15 minutes ahead each time I needed to take my car out, only to wait an addition 5-10 each time. Once my keys were misplaced and the other two the valet staff informed me that the front desk never called them about my car and that it was a frequent occurrence. For a hotel so closely located to LAX where people are coming in and out and generally in a rush, you'd think they would have this system down. I realize that they're busy down there, but absolutely ridiculous that there was no sense of prioritization upon realizing they they had made a mistake.
I ordered room service one night with a 45 minute delivery which was expected. What wasn't expected was that several of the food items I had ordered were not fulfilled. I was informed that I'd have to wait another 30-45 minutes in order for them to complete the order (would have been after 10:30 PM) and ended up just snacking on what was delivered and leaving the facility (forced to use the slow valet) and finding a meal elsewhere.
Would absolutely stay again due to its proximity to LAX and being one of the nicer SPG properties around the airport, but would likely not valet (or expect a 20 minute wait) and definitely no room service.
June 14, 2013