Rated 1 out of 5 by roadwarrior999 This hotel does not upgrade platinums 2
Do not believe hotels explanation for not upgrading on 6 trips and 25 days on business. This is not my first rodeo , I fly 175k miles a year and stay 200 plus nights a year for the last 10 years. I know the program rules better than the people checking me in. On each instance I checked when I got to my room and went to spg.com and booked my exact itinerary and a standard suite was available. Terms and conditions for platinum states best available room excluding specialty suites. Management does not want other travelers know that they break spg's own rules and put aside suites and give them out at there discretion and not in accordance to spg rules. I am done with spg and will take my 200+ nights to hotel chains that follow the rules
April 13, 2014
Rated 5 out of 5 by Raymond1 One outstanding employee!!
I need to recognize the Assistant Front Office Manager, Mustafa O. for outstanding service. When I arrived for check in, I discovered I did not have the reservation I thought I had...due to a mistake on my part. Mustafa not only got me a room, he also fixed my SPG account. I really appreciate him doing this. He is an employee that the Sheraton Gateway can really be proud of and very lucky to have!
Thanks again Mustafa!
April 16, 2014
Rated 5 out of 5 by Export 4-15-14
Great place to stay. Close to Airport,
April 17, 2014
Rated 4 out of 5 by bethdesert My stay
I had originally reserved a single king room. A friend was joining me for the trip so I called a few days ago and changed my reservation to 2 beds. when checking in the agent did not reconfirm room type so we got all the way to the 1st room assigned and realized they had checked us in a King. I had to return to the lobby at 9;00 pm after a 2.5 hour drive from Palm Springs to get another room.
Also, I meant to notify engineering but the water nozzle in the shower did not work properly. When you slid the lever to the right to turn from tub to shower only 1/2 the water can from the shower head, the rest ran down the drain (room 1075). Also the shower did not drain very well.
Other than those items, we had a nice stay and the staff was nice and friendly.
Was there for the MPI event and liked
April 13, 2014
Rated 4 out of 5 by Chris20 Proximity to LAX and car rentals was prefect.
Excellent facility, great staff and food.
April 15, 2014
Rated 3 out of 5 by CIMAT Not up to par
I have had many stays at this Sheraton over the past few years and generally the accommodations were better than I found on this trip. The room was on a low floor, at the far end of the hallway and there was very loud music playing outside from a hotel event that made getting to sleep difficult. I had a very early flight in the morning an did not want to waste any sleep time changing rooms. Also as we walked to the room there was a veritable obstacle course of room service food trays on the floor.
April 10, 2014
Rated 2 out of 5 by roadwarrior999 this hotel does not upgrade platinums
stayed here 25 nights on 6 stays and was never upgraded .I went to spg.com and checked availability and many suits were available just before I checked in. I am not going to fight with the front desk agent to get something I am entitled to. I stay 200+ nights a year on business and am top tier in all major hotel chains. I am going to switch all of my hotel stays to a brand that values my buisness
March 29, 2014
Rated 4 out of 5 by GRP1921 Great Location For LAX
We stayed just 1 night so we could catch our flight home the next day. The hotel is very close to LAX with the shuttle bus to Terminal 2 being less than 5 minutes. The shuttle ran regularly with no issues. I had rented a vehicle from Budget for our trip and after dropping the family off at the hotel I returned it and I was able to literally walk the 1 block back to the hotel. The outdoor pool has a fire pit and a few fire lanterns that really added to the environment. Lastly, the hotel obviously has high efficiency noise reducing windows as you seldom and barely heard planes. Only negative was that as a gold member I was not upgraded or even placed on a Starwood Preferred Guest floor. Disappointing though not the end of the world. Overall, good stay for our purposes.
April 7, 2014