Rated 1 out of 5 by Stuck0with0Mold Mold Stench in Bathroom and No Hot water
I expected the LAX Sheraton to be a shining example of the Sheraton family of hotels. I was disappointed. Right as I walked into my room it was clear that the bathroom had not been cleaned correctly in some time. The smell of mold was pervasive through out the room. Went down for a drink at the bar and was swarmed by fruit flies due to I assume lack of cleanliness. Then at 3 AM when I woke up to get ready for my departure I had about 2 minutes of lukewarm water before the shower turned cold with the tap turned all the way to hot. 3 AM is not a high demand time for hot water. I am due back in LA next month and I will not be staying at the Sheraton Gateway.
December 6, 2013
Rated 4 out of 5 by FrequentTraveler13 QUICK STAY!
I love LAX and this hotel.
1. Closest SPG hotel to LAX.
2. Fast shuttle service from LAX.
3. Love the food and service at PAPARAZZI.
4. Beautiful hotel lobby.
5. Friendly hotel staff (ANNKA sorry for the miscommunication and I appreciate all the hard work that you do).
6 Fabulous club lounge with great views of LAX.
1. Small bathrooms and showers.
2. Early morning check out staff may not be as efficient.
OVERALL: Great SPG Hotel for LAX stays.
December 11, 2013
Rated 3 out of 5 by melman LOOKS LIKE A RED LIGTH HOTEL
To many noise at midnight, around 12:00 AM started to open and close the doors and to many noise in the hall, I call to the front desk and after 10 minutes was ringing the telephone they answer me and I reported the success and they answer to me IM SORRY, but they do not do anything until about 1:30 AM, I call several times but never answer me again the telephone.
Then around 8:30 AM Im went down to the front desk and I request to call with a manager but nobody call him and the only answer was WE SORRY, and after I was insisted with my complaint arrives the security personal to take me out, but in the NIGTH TIME NOBODY DO ANYTHING for that nooises.
After in the night IM REQUEST TO GIVE ME THE TELEPHONE OF THE SPG INTERNATIONAL TO PUT MY CLAIM, and ride a way answer me a manager and try to deal with me. But the deal do not give us back our rest.
I'm think about the noises was like a bad girls, and maybe the night personal was involved.
That was the reason they do not do anything and do not want to answer the telephones.
December 12, 2013
Rated 3 out of 5 by Tostao rooms and hotel needs to be improved
the room was not clean as expected.
in general this hotel needs a lot of improvement
December 12, 2013
Rated 3 out of 5 by roadwarrior212345 Poor Room Service Experience
I ordered room service at about 9:00 at night. The meal took longer than stated to arrive (by maybe 10 minutes)-not bad in itself. But then the dinner rolls were microwaved--doesn't the kithcen know that microwaved bread is never a good idea. And, they brought the wrong soup. The server was a very nice guy but when I told him I ordered the split pea soup, he had no idea what that soup was. He said there was a soup that was thick and green and I said yes, that is what I ordered. He brought me the proper soup which was delicious. My sandwich was also delicious but the fries were cold and old tasting. The front desk was very nice as were both hotel shuttle drivers. Very quality staff overll. Just a disappointing meal.
December 4, 2013
Rated 5 out of 5 by DMKhan Comfort & Staff Service
Even though our stay was short, it was quite comfortable as the staff in reception. lobby, concierge and Sheraton Club made it quite joyful. Please keep up the "EXCELLENT" service level.
Dr. Mahmoud Khan & Mrs. Amal Alfarsi
December 8, 2013
Rated 2 out of 5 by Lawoffice Needs improvement
I have stayed at this property four times this year. Each time WiFi was complimentary, this time I called the desk inquiring about free wifi and I was told it was not provided. I told the person that it was always provided in the past, but he was adamant that it was not included.
I really find it outrageous that wifi is a cost item. $13 for 24 hours when the stay is less than 12 hours is unacceptable. Does Sheraton really think I need to spend that amount of money just to check my email?
You really do need to rethink this outdated policy if your want my return business.
November 30, 2013
Rated 4 out of 5 by GRC29 Overnite at LAX
This is an excellent hotel with really good facilities. Unfortunately the Sheraton was understaffed at both the front desk and concierge which meant we were delayed significantly in getting luggage delivered to the room.
December 5, 2013