Rated 4 out of 5 by Mk910 Very convenient
We needed a hotel for to go to for our 12 hour layover at LAX and this was perfect. Our flight arrived in at 6:30 a.m. And by the time we got to the hotel we were extremely lucky our room was ready. Everyone was extremely helpful and nice
September 14, 2014
Rated 5 out of 5 by blisschic This is not an airport hotel
Stayed at Westin up the road and was so underwhelmed - figured I would try this Sheraton. World of difference! Hotel is lovely and fresh. Room was updated, large, and light. Restaurant lives up to reviews. Ate in bar and service was exceptional. Exceptional! This definitely is not an airport hotel feel nor, for that matter, a typical Sheraton. Would highly recommend and look forward to coming back.
September 12, 2014
Rated 5 out of 5 Best destination at Los Angeles Airpory
Excellent services , very professional and
September 13, 2014
Rated 4 out of 5 by Ella14 Mrs. Ella Yu-Toy
Enjoyed our stay there.
Room was very clean.
Did not try the restaurants.
The parking was not very convenient and
September 11, 2014
Rated 4 out of 5 by Linzilu Great experience
When we arrived, were greeted warmly and friendly. Everything was good, size of room to amenities, everyone was very friendly and couldn't do more, we only stayed one night, heading to Hawaii the next day. Only neg was cost of food at the restaurants , extremely high, but maybe because this is LA, would stay there again.
September 5, 2014
Rated 1 out of 5 by hpps Give my money back.
You charged $12.95 of the internet fee for the SPG Gold customer who requested as its complimentary Gold amenity. I immediately request this back to my registered card account.
September 4, 2014
Rated 2 out of 5 by Michael94103 Probably great for most, think I just ran into some bad luck here.
From the top:
I called their central reservations line because my SPG Starpoints account had gone inactive. First call: I was waiting for 17 minutes before I just hung up. Second call a little while later: I was holding for 15 minutes before I just gave up. Ended up making the reservation online figuring not getting the points was better than spending anymore time on the phone. Apparently checking in itself was supposed to reactivate my account, so we'll see.
Check-in was a breeze. I was able to get a higher floor away from the elevators as requested, which was also nice.
Room was wonderful, clean and comfortable, especially their bed (which Sheraton is known for).
Had a bite to eat at their bar, the sandwich I ordered was delicious! Chicken, provolone and avocado. The fries were only warm, so I didn't eat them. The manager asked me about it and apologized and comped my soda, which was fair.
Here's where things went wrong: When I turned on the shower, the water pressure was very low. I then noticed that a large amount of water was still coming from the faucet, so I fidgeted with it until it stopped, which did seem to help, but I still felt like what should have been a 5 minute shower turned into 20. I called the front desk to see if it was normal (we are in a drought) and they said they didn't think so. I just shrugged it off as I was clean, so didn't see the point in having anything done except telling them they should have engineering check it out before the next guest.
Then, there was the noise level: After 9PM, I could hear constant knocking in the hallway. I want to say that I thought it was housekeeping, but at that time? As this is a hotel airport, I realized that they probably do turn over rooms at all times during the day and not just between noon at 3? Their door latches are quite loud too. I could hear doors closing clearly at least 2 rooms down constantly
What completely ruined my stay: I only paid for a hotel room because I wanted to be refreshed upon returning home and that wasn't going to happen at my friend's home on a futon. I needed uninterrupted sleep. I put the "Quiet Please" sign on my door, unplugged the alarm clock to use that outlet for my cell phone to wake me at 9:30 a.m.. I went to bed at 1 a.m., allowing for 8.5 hours of sleep...until the alarm clock that had been unplugged for at least 6 hours at that point went off at 5:30 in the morning. To say I was confused by being woken up at that time by a strange noise coming from an unlit, unplugged machine would be an understatement. I was so confused, I must of hit the snooze button half asleep, probably believing I was dreaming. Until it woke me again a little later. I couldn't get back to sleep for a while after I turned OFF the alarm clock. Right as I managed to go back to sleep, MY cell phone alarm went off. I was SO exhausted. Just to make sure I wasn't losing my mind, I plugged in the alarm clock long enough to change the alarm time to a minute ahead of the actual time and unplugged it. Sure enough, it went off. Upon checkout, I took the alarm clock down to the front desk, showed the guy there the dark, unpowered alarm clock and waited a minute and it started going off.
The nice guy helping me apologized for the problems I had and said he was going to credit my SPG account 4,000 points. I don't know what that means! A free night? Half a night? Honestly, I was so tired at that point I didn't care. I just wanted to get home ASAP considering I was dead on my feet.
Thankfully, their airport shuttle was prompt and took me to LAX. Unfortunately, I was twice as tired as I was BEFORE my stay here. I know I got a great deal price-wise for the night, but I still ultimately ended up paying money for a bad night's sleep. :o(
September 3, 2014
Rated 4 out of 5 by Kat83 Very efficient
I found that this stay was very easy to set up and execute. This was a very relaxing stay and the staff made it one that was without any issue.
September 1, 2014