Rated 2 out of 5 by Owlqueen Value was poor
Attending a conference there, I had no other option for lodging. With the room charges of $137/night (convention rate, room tax, and tourism "assessment" ), I was disappointed that there was no complimentary coffee in the lobby, overpriced restaurants, no free internet access in the room, or free parking. The room had outdated décor with some peeling wallpaper, and the bathroom was small. This is not what I expected from a Sheraton-- my stay at another hotel when traveling the night before provided much more comfort (as it guaranteed), and it was more affordable.
March 10, 2014
Rated 5 out of 5 by SeaFAB Best at LAX
This past month (Feb 2014) we stayed again at the Sheraton Gateway Hotel (LAX) because we had an early morning flight out of Los Angles International (LAX).. We rented a car in Palm Springs (our home town), drove to L.A., check in to the Sheraton Gateway Hotel and return our rented car two blocked from the hotel. The hotel has a free shuttle to LAX that departs every 15 minutes. The Sheraton Gateway Hotel employees are just wonderful, attended to every detail of your stay. We had dinner with friends from L.A. at the hotel restaurant, Paparazzi. It has a wonderful menu that has something for everyone. Our dinner waiter was Kerri Doyle, who attended to every detail of our meal. In summary the Sheraton Gateway Hotel (LAX) is a wonderful choice for an for an easy and delightful way to catch an early flight out of Los Angles LAX airport..
March 10, 2014
Rated 3 out of 5 by jhill Julie Hill
The bathtub had soil type soot in it when we checked in and each morning (plumbing issue). It was disgusting. I mentioned it to the front desk staff when I checked out, but he didn't make a note of it. I mentioned it because hotels should rely on the comments from their guests and I don't feel like my comment was even recognized. It is not my room, nor my pipes, so it although it was a problem during my staff, eventually it will be your problem, I suppose.
March 10, 2014
Rated 5 out of 5 by cuddlesmom Great Hotel
Right near LAX...I could see the planes land from my 3rd floor window. would be nice if they had a more affordable restraunt on-site, but other wise, really great place. Oh and they have a $5.00 shuttle shop there. The shuttle takes you to the beach :)
March 10, 2014
Rated 1 out of 5 by RH612 Missed Flight - 1 hr to get car from valet
I have stayed here many times as I travel. I called down to the valet 30 minutes to checkout. When I got downstairs my car was not ready and I could not find the valet for 15 minutes. I finally found him and he expressed he was the only one on duty. He explained that they lost my keys and my car. I was in a hurry to catch my flight and ended up waiting for an hour. The Front Desk Manager was of little to no help. It turns out the keys were there all along and they put the wrong tag on them. I missed my flight, was charged extra money for a new flight, and stil had to pay $32 for valet. Not even 1 apology from the front desk manager. Buyer beware.
February 28, 2014
Rated 5 out of 5 by dishsw The staff was very helpful
The bar manager was very helpful when a gentlemen chose to join us on Saturday night. He checked to make sure that we were not being bothered. He was very attentive. The front desk staff was also helpful when there was an issue with our room. It was quickly taken care of, which was great.
March 10, 2014
Rated 2 out of 5 by mailbear Consistant Policies
I am a diabetic and requested a refrigerator in my room, when I made my reservation. I was told I would have one. When I registered, I was told that I had one in my room. I got to my room, no refrigerator! I called down and was told one would be brought right up. I went to dinner and came back, no refrigerator!! I called again and the person on the phone said one would be brought up. I explained that I was previously told that and the man put me through to the manager right away, without even discussing it with me. I know why the manager was an outrageous man.
He told me that refrigerators were on a first come first serve basis and that they were out. I asked him what hotel he was going to purchase a room for me, or was he going to move me to a luxury sweet with a refrigerator? He then started back peddling and said that he would go to housekeeping and look. He said he would call me back in a few minutes. 30 minutes later, I finally called him back and he told me that one was coming.
I explained that no one until him had said that a refrigerator was a first come first serve item and that medical necessity played no part in the process. This was 10:30 pm and with the frustration, I could not get to sleep until 11:30 - way to late.
The next morning, I discovered that I had been charged for the refrigerator (which has never happened in any hotel after explaining my medical need.) I went to the front desk where I was assisted by a very nice young man named Paul. He immediately reversed the charge and gave me some starwood points. He also told me that the hotel policy was that if they could not get a refrigerator, that a bell hop would be sent up and that they could store the medicine in a refrigerator down stairs. (Why hadn't the manager the night before told me that?) Paul also put me in touch with the manager, Mary. When I told her the story, she confirmed the policy that Paul had told me, and said that they never charged for refrigerators on medical necessity.
All in all, the manager soured my taste for your hotel. I would appreciate a response to this. During the entire process, he never apologized for my inconvenience.
The next night I had another problem.
Your staff alwaysed corrected my problems, but I still had problems.
March 11, 2014
Rated 3 out of 5 by Golfer4 Not what I'm used to!
I have stayed here many times, but this by far was not the best. Room was dirty, no water, dirty towels inside the shower, no coffee.
Looks like all they did was just make the bed, so I don't even now if the sheets were clean.
Very disappointing for a Platinum Member!
March 8, 2014