Rated 3 out of 5 by JackChuck Needs improvement
I wasn't greeted as a SPG customer and the room I was given smelled like it wasn't very clean. We were kindly and quickly moved to a new room but then the tv didn't work so we had to call for service to help with that. It had been unplugged. The first 2 nights reservation were made with SPG points and the third I paid for. I had to go down on the 3rd day to check out and check in again which was a bit of an inconvenience. Overall the room was okay but not what I expected of a Sheraton. Would not recommend this hotel.
November 10, 2014
Rated 2 out of 5 by sadbusy Major people, bad experience
The Mega Partnering Organization came and bought 40 companies from around the world.
Guest speakers were Al Pacino, Sylvester Stallone, Ms. Mone of South Africa, Dr. Quebein and many more. The service was terrible. The wait time to be srved food was terrible. The attitudes of the staff were inadequate. I'm not exaggerating. I'm a easy person to get along with. But, even I lost my temper after 5 days of this treatment , when the average business owner flew more than 6 hrs. most flew 16 hours to attend.
October 28, 2014
Rated 3 out of 5 by MaryAnn70 Expectations not met
My phone was broken and I missed a wake-up call (when I complained about this I was told that phone had rung and that someone had come to the door. I am a light sleeper and don't believe this was accurate). After missing two messages from my husband, I complined and was told that someone would come to my room. No one came. Then the next day I again missed two messages from my husband; when I complained staff came to my room and I was told that the phone line was not working . Each night I had to request a wake-up call on the second line. I addition, the bathtub did not drain and the toilet seat was broken. The food choices were OK, yet limited; despite the room service charges on the bill, the waiter who delivered the food, told me that I needed to fill out the tip. I told him "no" as it was on the statement. He looked at it and pretended that he didn't know.
November 17, 2014
Rated 5 out of 5 by funjameslee Dim Sum Offers at Club Lounge in this Hotel
It was amazing to see the first Sheraton at major airport LAX offering the Dim Sum during the breakfast at Club Lounge. It offers two steamed dim sum and Congee with few side dishes with it. Please go there and stay at Club Lounge to enjoy and taste the new items during the breakfast.
November 6, 2014
Rated 4 out of 5 by Caz3 Good option for a business conference
The location was deal for the conference I attended. My only complaint was the bathroom, it was in need of an upgrade, not 4 star quality. Also had a problem with the hot water.
November 3, 2014
Rated 3 out of 5 by ivahm4u You can do better!
1)Towels paper thin
2) Ugly boxy chairs in lobby & bar areas
3)Unattractive lobby & colors
4)$5 for cuo of coffee in restaurant for breakfast
5)Incorrect directional arros on 5th floor trying to find #577
6) rediculously high parking fees
November 1, 2014
Rated 5 out of 5 by RecycleTom Excellent experience
The room on the 15th floor was fabulous and the Club lounge was perfect. This stay was a stopover on the way home from Russia and it allowed us to "catch our breath" before the last leg home to Hawaii.
October 30, 2014
Rated 1 out of 5 by lmk30 Worst representation of a Sheraton Hotel
I checked in this hotel at about 10pm after driving from Las Vegas. When I got to the room I smelled a mildew smell and was turned off. Then to discover the shower wouldn't drain. I called front desk asking for another room but I was told they were negative for the night. I then asked for my money back which they said they couldn't do. I was so unhappy I packed up and checked out. I went down stairs and all of a sudden they had another room avalible but it was too late by then. I was told I was going to get a credit to my account for the inconvience and that was thursaday. Today is wed. and still nothing. I will now be calling my credit card company. Not to mention I paid for parking for an hour!
July 11, 2012